an activity or set of activity that accomplish a specific organizational goal

activities by which a company adds value to an article through production, market

strategic management framework that analyzes a company's activities to identify its competitive advantage.

also called front-office processes, They include fulfilling orders, communicating with customers.

also called back-office processes, invisible to the external customer but essential to the effective management of the business.

is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a structured sequence

includes the tasks, activities, and responsibilities required to execute each step in a business process.

attempts to understand and measure the current process and make performance improvements accordingly.

process of computerizing manual tasks, making more efficient and effective and dramatically lowering operational costs.

systems focus on evaluating and improving processes that include both person-to-person workflow and system- to-system communications

focuses on person-to-person workflow.

focuses on system-to-system workflow.

include advanced features such as enhanced process modeling, simulation, execution, and monitoring

is the art and science of overseeing how work is performed in an organization.

is a constant cycle that involves four primary steps: analyze, design, model, and implement.

each business process is analyzed for its effectiveness and optimization.

monitor operations and identify opportunities for improvement.

Once opportunities for improvement have been identified, BPM professionals begin developing ideas for how to best solve the problem or optimize the process. This is the time for creating lofty goals and setting sights high. Processes should be designed as an ideal version of themselves during this stage.

Put the designs into action or simulate.

this step is essential for refining the design ideas and solidifying concepts into actionable changes.

"The First rule of any technology used in a business in that automation applied to an efficient operation will magnify the efficiency"

is the discipline that combines knowledge from information technology and knowledge from management sciences and applies this to operational business processes.

Key Factors Enabling BPM

lead-to-quote, quote-to-order, order-to- cash, Direct procurement (supplies replenishment

Indirect procurement (parts replenishment, operational resources replenishment…)

Suppliers management (suppliers planning, suppliers’ acquisition)

What kind of process is this?

What kind of process is this?

identify changes to the process (multiple change options are analyzed and compared in terms of the chosen performance measures)

how well is the process performing with respect to its performance measures and performance objectives.

Everyone within your organization will be, more or less, aware of how your processes work: what’s the goal, how it operates, etc.

represent the current state of the operation that has been mapped

should provide guidance on which business processes are core, that is, which are directly linked to the firm’s critical success factors.

is a patent that protects a specific set of procedures for conducting a particular business activity.

are business processes, such as manufacturing goods, selling products, and providing service.

improves business process efficiencies by simplifying or eliminating unnecessary steps.

removes bottlenecks, an important step if the efficiency and capacity of a business process are being increased.

occur when resources reach full capacity and cannot handle any additional demands.

they limit throughput and impede operations.

occurs when a task or activity is unnecessarily repeated.

the analysis and redesign of workflow within and between enterprises

is “a series of actions or operations conducing to an end”. A business process can be more specifically described as a series of repeatable steps designed to achieve a goal.

is the key aspect of business processes. They should be performed with regularity and done more or less the same way each time.

are single instances of a specific job.

are jobs that are performed on a regular basis, such as new employee onboarding, addressing customer complaints, or making sales.

Once the modeling has proven that the proposed changes have a positive impact on the process and the business at large, it’s time to implement the modifications and put all the pieces back together.

new processes or modified processes can be a difficult task, but if the stages prior to this were successful, then you know the effort is worth the end result.

is all about making the best of a situation while constantly looking for avenues of improvement.

can help organizations understand their ultimate potential

is an intelligent manner to improve your company.

set of activities which constitutes the foundation of business process management methodology.

Which processes have greatest impact on the organization ‘s strategic objectives?

Which processes are in deepest trouble?