問題一覧
1
Quality monitoring is:
The process of maintaining or improving quality outputs
2
The act of granting authority to employees to make decisions within their areas of responsibility is called:
empowerment
3
When quality is not emphasized:
Conflicts can arise
4
The international standard used by participating organizations to help ensure their quality management system is effective.
ISO 9000
5
Providing quality products directly impacts a patient's:
All answers are correct
6
Which of the following is not part of internal customers of Sterile Processing?
Stakeholders
7
________is defined as the consistent delivery of products and services according to established standards.
Quality
8
A series of work activities that produces a product or service is called a:
work process
9
Which of the following must be the center of every quality concern?
the patient
10
An unexpected occurence involving death, serious physical or psychological injury, or the risk thereof, is called a:
sentinel event
11
The________process looks backward at an event to identify the root cause and help prevent it from reoccurring.
root cause analysis
12
_________identifies and resolves work related problems.
process improvement
13
Failure mode and effects analysis (FMEA) tries to predict:
A product failure mode before it occurs
14
This component of a quality program moves decision making to frontline staff:
Empowerment
15
This organization uses unannounced inspections to monitor standards:
Centers for Medicare and Medicaid Services (CMS)
16
Assuming responsibility for survey readiness is one factor in:
Keeping the focus on the patient
17
Quality processes in decontamination include:
Measuring chemicals
18
Quality control indicators:
All answers are correct
19
Root cause analysis (RCA):
Looks at a poor outcome to prevent its reoccurrence
20
The quality process that focuses on developing and delivering near-perfect products and services is called?
Six Sigma