問題一覧
1
Providing quality products directly impacts a patient's:
All answers are correct
2
Root cause analysis (RCA):
Looks at a poor outcome to prevent its reoccurrence
3
The act of granting authority to employees to make decisions within their areas of responsibility is called:
empowerment
4
The________process looks backward at an event to identify the root cause and help prevent it from reoccurring.
root cause analysis
5
Which of the following must be the center of every quality concern?
the patient
6
Failure mode and effects analysis (FMEA) tries to predict:
A product failure mode before it occurs
7
Quality monitoring is:
The process of maintaining or improving quality outputs
8
A series of work activities that produces a product or service is called a:
work process
9
_________identifies and resolves work related problems.
process improvement
10
An unexpected occurence involving death, serious physical or psychological injury, or the risk thereof, is called a:
sentinel event
11
When quality is not emphasized:
Conflicts can arise
12
Quality control indicators:
All answers are correct
13
The international standard used by participating organizations to help ensure their quality management system is effective.
ISO 9000
14
Quality processes in decontamination include:
Measuring chemicals
15
This component of a quality program moves decision making to frontline staff:
Empowerment
16
Which of the following is not part of internal customers of Sterile Processing?
Stakeholders
17
Assuming responsibility for survey readiness is one factor in:
Keeping the focus on the patient
18
The quality process that focuses on developing and delivering near-perfect products and services is called?
Six Sigma
19
________is defined as the consistent delivery of products and services according to established standards.
Quality
20
This organization uses unannounced inspections to monitor standards:
Centers for Medicare and Medicaid Services (CMS)