問題一覧
1
Satisfies customers, communities the purpose of the service or product to it's market and brings financial rewards to the business
Good design
2
The understanding of the nature, use and value of the service or product
Concept
3
A clear articulation of the outline specification including the nature, use and value of the product or service...
Concept
4
Services and products that provide those benefits defined in the concept
Package
5
The collection of services and products that is usually referred to as the ___ that customer buy
Package
6
Defines the way in which the component services and products will be created and delivered
Process
7
3 aspects of services and products
Concept, package, process
8
5 stages of design
Concept generation, concept screening, preliminary design, design evaluation and improvement, prototyping and final design
9
The ideas for new concept can come from sources outside the organization such as customers or competitors and from sources within the organization such as staff or from the R&D department
Concept generation
10
Develops the overall concept for the service or product
Concept generation
11
Not all concepts which are generated will necessarily be capable of further development into services and products
Concept screening
12
To take flow of concepts and evaluate them
Concept screening
13
Applying these evaluation criteria progressively reduces the number of options which will be available further along in the design activity
Design funnel
14
The progressive reduction of design options from many to one
Design funnel
15
Having generated an acceptable, feasible and viable concept the next stage
Preliminary design
16
To have a first attempt at both specifying the component products and services in the package, and defining the process to create the package
Preliminary design
17
3 common approaches to complexity reduction
Standardization, commonality, modularization
18
Then design activity is to take the preliminary design and see if it can be improved before the offerings is tested in the market
Design evaluation and improvement
19
Is to try to ensure that the eventual service or product actually meets the needs of it's customers
Quality function deployment
20
To try to reduce costs, and prevent any unnecessary costs before creating the service product
Value engineering
21
3 procedure examines the purpose of the service or product
Purpose, basic function, secondary function
22
It is necessary to turn the improved design into a prototype so that it can be tested
Prototyping and final design
23
System provide the computer aided ability to create and modify designs
Computer aided design
24
This is usually taken to mean a small team who are taken out of their normal work environment and granted freedom from their normal management activities and constraints
Skunkworks
25
Under Concept generation (4)
Ideas from customers, ideas from competitor activity, ideas from staff, ideas from research and development
26
Criteria in assessing each concept or option against a number of design (3)
Feasibility, acceptability, vulnerability
27
Operations sometimes attempt to overcome the cost penalties of high variety
Standardization
28
Using common service or product elements can also simplify design complexity
Commonality
29
Involves designing standardized 'sub-components' of a service or product which can be put together in different ways
Modularization