問題一覧
1
Management of system or processes that creat goods and/or provide services
operations management
2
Physical items
goods
3
Physical items include?
raw materials, parts, subassembles, and final product
4
Sequence of activities and organizations involved in producing and delivering agodd or service
supply chain
5
Transformation process inputs
human resources, facilities and process, technology and material
6
Transformation process outputs
goods and services
7
Basic busines organization
finance, operations, marketing
8
Supply>demand
wasteful/costly
9
Supply<demand
opportunity loss/customer dissatisfaction
10
Supply=demand
ideal
11
The greater the variety of goods and services offered the, the greater the variation in production or service requirements
variety of goods and services being offered
12
4 sources of variations
1. variety of goods and servcies being offered 2. structural variation in demand 3. random variation 4. assignable variation
13
Generally predictable/important in capacity planning
structural variation in demand
14
Natural variation that is present in all processes cannot be influenced bu managers
random variation
15
variation that has identifiable sources. tupe of variatiob can be reduced
assignable variation
16
Variation can be disruptive to operations and supply chain processes
true
17
Typical operation includes:
what, when, where, how and who
18
Basic business organization functions : finance and operations
budgeting economic analysis and investment proposals provision of funds
19
Basic business organization functions: marketing and operations
demand data product and service design competitor analysis lead time data
20
Scope of operations management
forecasting capacity planning facilities and layout scheduling managing inventories assuring quality motivating employees deciding where to locate facilities
21
System design decisions
capacity facility location facility layout product and service planning acquisition and placement of equipment
22
System operation decisions
structure of workforce inventory and management control scheduling project management quality assurance