問題一覧
1
The _________ (1995) defines a tour guide as "an individual who guides tourists, both foreign and domestic, for a fee, commission, or any other form of lawful remuneration."
Philippine Department of Tourism
2
A tour guide is always honest in all his/her dealings and is mindful to all his/her acts.
Candid
3
A tour guide should always be mindful to the terms stipulated in the contract between him/her and the travel agency for whom he/she renders service.
Accepting of Authority
4
A tour guide renders personal ______ to a guest or tourist from the beginning up to the end of the tour. He/ She should be a service-oriented person who is always ready to help the guest.
Assistance
5
A tour guide should be self-assured and poised when giving information to the guests.
Confident
6
Tour guiding is a form of _____. This means that one of the tour guide's roles is to educate the tourists about the meanings and significance of cultural and natural attractions.
Interpretation
7
Tour Buiding is a profession, which means that before becoming a tour guide, a person must first undergo a training program. In many countries, one must acquire a license to practice legally.
Professionalism
8
A tour guide should be equipped with relevant _______ that can be shared with the tourists. He/She should also know the places of interest, as well as right stopovers. And the nearest police station or medical clinics for emergency purposes.
Information
9
The ________ include the facilities of hotels, modes of transportation, and the things that tourists find in tourist attractions, such as parks and museums.
Physical Elements
10
In tourism, the word "____" refers to the activities of people when they go through a place in order to see and learn about it in person.
Tour
11
A tour guide should be fully concentrated on and attentive to the conduct of the tour to ensure the safety and enjoyment of the tourists.
Attentive and Focused
12
A tour guide should always be gentle, kind, and thoughtful to his/her guests. This quality will show that she/he is a work-oriented person.
Caring
13
Being sociable and congenial reflects the total personality of a tour guide.
Friendly
14
Tour guiding is a form of ______. ________ is intangible, perishable, and unique. Guiding services are created at the same time of consumption, making each tourism experience different.
Service
15
refers to the provision of professional service to interpret the cultural and natural heritage of an area (World Federation of Tourist Guide Associations n.d.)
Tour Guiding
16
A tour guide should always be aware of his/her client's feelings or moods and consider them prudently.
Considerate
17
Coined from the Latin word _____ and Greek word tornos, meaning to circle around,
Tornare
18
A tour guide should always be open to and ready for sudden changes. Always be well-updated to give more accurate information to the guests.
Dynamic
19
A tour guide should be courteous and respectful in every dealing, not only to guests but also to the travel agency or organization to which he/she is affiliated.
Polite
20
A tour guide should always be professional so that he/she can be guaranteed of continuous employment.
Dependable
21
the word "_____" means to come back to the point of origin after going to a destination elsewhere (Theobald 1998). /
Tour
22
Tour guides must be genuinely interested in the destination where they practice. They must be mature, responsible, patient, tactful, and sensitive to different cultures.
Characteristics of Tour Guide
23
Coined from the Latin word tornare and Greek word _____, meaning to circle around,
Tornos
24
If a negative issue arises, he/she should at least look into it with a positive perspective and try to explain it to the tourists.
Motivated
25
As a guide, he/she is punctual during tours. This will enable him/her to foresee any possible problem that may occur while on tour, thus, he/she will have ample time to solve them.
Prompt
26
One of the most important qualities of a tour guide is humility.
Modest
27
A tour guide should always give life to the trip to ensure a wonderful traveling experience to the guest.
Cheerful
28
A tour guide should be devoted to his/her profession.
Dedicated