問題一覧
1
5 elements of communication
1.sender/encoder 2.message 3.channel 4.receiver/decoder 5.feedback
2
youmdont need to give feedback
one way communication/linear
3
you need to give your feedback
two way communication/circular
4
5 forms of communication
1.verbal 2.non-verbal 3.visual 4.written 5.mass
5
oral form of communication
verbal
6
gestures, sign language form of communication
non-verbal
7
printed materials of form of communication
visual
8
letters form of communication
written
9
when you use a certain platform or talking to a large crowd of people
mass
10
daily life or you address them by their nickname
Casual/informal
11
-reporting -straight forward speech -somewhat serious -one way communicatiom
Formal/Conversational
12
Examples of formal
-Business proposals -Seminars -announcements
13
-seminformal conversation -usa questions -operational (personal) -2 way process
Consultative
14
Examples of Consultative
-doctor and patient -teacher and parent -seller and buyer -lawyer and client
15
-rarely /never change -fix communication
Frozen
16
-convo between very close individuals -share your personal info
intimate
17
-not expressive -introvert display lack of eye contact, poor body language and inability to say "no"
passive
18
-expresses his/her feelings -straightforward person -opposite of passive, extrovert, too honest
aggressive
19
-body language does not match their language -ironic/sarcasstic person
passive-aggressive
20
-expressive but with respect -they are balance and fair -open minded
Assertive