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TME ( first exam)
  • Mayumi Mutia

  • 問題数 47 • 8/29/2023

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    問題一覧

  • 1

    Hotels that are provide lodging and are situated outside of the terminal but in an airports grounds are known as...

    Airport hotels

  • 2

    A commercial hotel caters specifically to business travelers. Commercial hotels are typically located in the city center. These hotels offer high quality rooms and amenities.

    commercial hotels

  • 3

    It is a hotel with a suit for every Guest. Staying at an all-suite hotel guarantees youa spacious room with a living area, Iunch net and other desirable amenities.

    Suite / All suite hotels

  • 4

    They are small to medium sized hotel establishments that offer basic accommodation with little to no services.

    economy hotels

  • 5

    Basically an apartment building offering maíd senvice, a dining room and room med service.

    residential hotels

  • 6

    It is an establishnment consisting of a casino with temporary lodging provided in one premises hotel. Where In Customers receive the benefits of both gambling and lodging.

    casino hotels

  • 7

    It is an entire service lodging facility that typically includes recreational activities and entertainment.

    resort hotels

  • 8

    Are hotels that are specifically designed to cater the needs of motorists. They are frequently located near major roads or along well-traveled routes.

    motels

  • 9

    It is also known as an Apartment-Hotel or Service Apartrment, combines the best service and quality of a hotel with the freedom and space of apartment living.

    apartels

  • 10

    Building that affords public lodging, and sometimes meals and entertainment, to travelers.

    inns

  • 11

    Is a lodging that is a hybrid of a condominium and hotel, by being operated as a commercial hotel even though the units are individually owned.

    condotels

  • 12

    A resort is a space, similar to a hotel, that offers relaxation and or recreation to the guests.

    resorts

  • 13

    The rooms division is the "nerve center' for most of the hotel's operations. It is the area that is most responsible of the hotel's main product, the sleeping rooms.

    The Rooms Division

  • 14

    this plays a big role in the hotel's operations since it is the first and is often the last points of contact with a hotel guest.

    front desk

  • 15

    sometimes refered to as guest services, this section encompasses the areas within the front office other than that of the front desk.

    uniform services

  • 16

    manages the Communications into and out of the hotel.

    PBX (Private Branch Exchange)

  • 17

    assists guests to and from their rooms.

    bellstand

  • 18

    manages the guests automobiles

    valet parking/garage

  • 19

    serves as the guests' liaison with both hotel and non-hotel services.

    concierge

  • 20

    assists guests upon entering the hotel premises

    doorpersons

  • 21

    this is also called as transient room sales.

    The Reservations

  • 22

    this is in-charge of keeping the hotel premises always clean, in order and is acceptable to the discriminating guests. taste

    The Housekeeping

  • 23

    this is the depariment/area that reconciles the hotel's daily financial transactions and other activities ior reporfing purposes.

    The Night Audit

  • 24

    The main task of this is the safety and security of the hotel guesis and the employees.

    The Loss Prevention / Security Department

  • 25

    This section supports the front office senvices including that crucial first contact for many guesis, fhe telephonist.

    back office

  • 26

    It was called before as the Resident Manager of a hotel.

    The Rooms Division Manager

  • 27

    this is the departmnent head responsible for a large portion of the most visible aspects of a hotel's daily operations.

    Front Office Manager

  • 28

    this department head can be viewed as the "behind-the-scenes" version of the front office manager because he/she is responsible on other aspects of hotel services that the guests expect to be excellent for them to be satisfied, the housekeeping and laundry operations.

    Director of Services

  • 29

    Directs and supervises the bell staff.

    Bell Captain

  • 30

    Assist guests to the front desk, to their ooms and out of their rooms (checkout)

    Bell Staff

  • 31

    Greet and assist guests arriving at the hotel.

    Doorpersons

  • 32

    Also called as Garage Supervisor: supervises the valet parking and pariking garage staff.

    Valet Supervisor

  • 33

    responsible for the daily operation of the front desk and closely communicate with housekeeping.

    Front Desk Manager

  • 34

    ensures quality and efficiency of front office activities while supervising the works of the front desk staff.

    Front Desk Supervisor

  • 35

    - Ensures efficient guest check-in and check-out.

    Front Desk Agent

  • 36

    Park, care and retrieve guest's vehicle.

    Parking Attendant

  • 37

    Closely monitors the hotel switchboard and his/her staffs

    PBX Supervisor

  • 38

    ensure smooth flow of internal and external hotel communications.

    PBX Operator

  • 39

    monitor and manage sio provisionof assistance to auests with any requesis

    Concierge Manager

  • 40

    responsible for the daily operation of the housekeeping department and closely coordinate with the front desk.

    Executive Housekeeper

  • 41

    ensures quality and efficiency ofbhousekeeping activities while supervising the works of the housekeeping staffs.

    Assistant Executive Housekeeper

  • 42

    Ensures standards of cleanlines are maintained and vwork closely with housekeepers.

    Senior Housekeeper

  • 43

    monitor and ensure that there is adeguate supply of linen and towels.

    Linen Attendant

  • 44

    ensures that employee uniforms are properly Coordinated with and repair linens when needec.

    Tailor/Stream stress

  • 45

    Clean and prepare guest rooms.

    Room Attendants

  • 46

    Assist room attendants through provision of supplies sUch as linens, towels, and amenities

    House Persons

  • 47

    responsible in supervising. monitoring and managing the internal laundry operation of the hotel.

    Laundry Manager