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TME ( first exam)
  • Mayumi Mutia

  • 問題数 47 • 8/29/2023

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  • 1

    sometimes refered to as guest services, this section encompasses the areas within the front office other than that of the front desk.

    uniform services

  • 2

    responsible for the daily operation of the housekeeping department and closely coordinate with the front desk.

    Executive Housekeeper

  • 3

    It is also known as an Apartment-Hotel or Service Apartrment, combines the best service and quality of a hotel with the freedom and space of apartment living.

    apartels

  • 4

    Assist guests to the front desk, to their ooms and out of their rooms (checkout)

    Bell Staff

  • 5

    monitor and ensure that there is adeguate supply of linen and towels.

    Linen Attendant

  • 6

    manages the Communications into and out of the hotel.

    PBX (Private Branch Exchange)

  • 7

    It is an entire service lodging facility that typically includes recreational activities and entertainment.

    resort hotels

  • 8

    A commercial hotel caters specifically to business travelers. Commercial hotels are typically located in the city center. These hotels offer high quality rooms and amenities.

    commercial hotels

  • 9

    Hotels that are provide lodging and are situated outside of the terminal but in an airports grounds are known as...

    Airport hotels

  • 10

    They are small to medium sized hotel establishments that offer basic accommodation with little to no services.

    economy hotels

  • 11

    Closely monitors the hotel switchboard and his/her staffs

    PBX Supervisor

  • 12

    This section supports the front office senvices including that crucial first contact for many guesis, fhe telephonist.

    back office

  • 13

    this plays a big role in the hotel's operations since it is the first and is often the last points of contact with a hotel guest.

    front desk

  • 14

    assists guests upon entering the hotel premises

    doorpersons

  • 15

    this is also called as transient room sales.

    The Reservations

  • 16

    - Ensures efficient guest check-in and check-out.

    Front Desk Agent

  • 17

    responsible in supervising. monitoring and managing the internal laundry operation of the hotel.

    Laundry Manager

  • 18

    responsible for the daily operation of the front desk and closely communicate with housekeeping.

    Front Desk Manager

  • 19

    Is a lodging that is a hybrid of a condominium and hotel, by being operated as a commercial hotel even though the units are individually owned.

    condotels

  • 20

    monitor and manage sio provisionof assistance to auests with any requesis

    Concierge Manager

  • 21

    Assist room attendants through provision of supplies sUch as linens, towels, and amenities

    House Persons

  • 22

    assists guests to and from their rooms.

    bellstand

  • 23

    Ensures standards of cleanlines are maintained and vwork closely with housekeepers.

    Senior Housekeeper

  • 24

    The rooms division is the "nerve center' for most of the hotel's operations. It is the area that is most responsible of the hotel's main product, the sleeping rooms.

    The Rooms Division

  • 25

    Also called as Garage Supervisor: supervises the valet parking and pariking garage staff.

    Valet Supervisor

  • 26

    this is in-charge of keeping the hotel premises always clean, in order and is acceptable to the discriminating guests. taste

    The Housekeeping

  • 27

    The main task of this is the safety and security of the hotel guesis and the employees.

    The Loss Prevention / Security Department

  • 28

    Are hotels that are specifically designed to cater the needs of motorists. They are frequently located near major roads or along well-traveled routes.

    motels

  • 29

    Park, care and retrieve guest's vehicle.

    Parking Attendant

  • 30

    this is the departmnent head responsible for a large portion of the most visible aspects of a hotel's daily operations.

    Front Office Manager

  • 31

    manages the guests automobiles

    valet parking/garage

  • 32

    this department head can be viewed as the "behind-the-scenes" version of the front office manager because he/she is responsible on other aspects of hotel services that the guests expect to be excellent for them to be satisfied, the housekeeping and laundry operations.

    Director of Services

  • 33

    this is the depariment/area that reconciles the hotel's daily financial transactions and other activities ior reporfing purposes.

    The Night Audit

  • 34

    It is an establishnment consisting of a casino with temporary lodging provided in one premises hotel. Where In Customers receive the benefits of both gambling and lodging.

    casino hotels

  • 35

    ensures quality and efficiency ofbhousekeeping activities while supervising the works of the housekeeping staffs.

    Assistant Executive Housekeeper

  • 36

    Directs and supervises the bell staff.

    Bell Captain

  • 37

    serves as the guests' liaison with both hotel and non-hotel services.

    concierge

  • 38

    ensures quality and efficiency of front office activities while supervising the works of the front desk staff.

    Front Desk Supervisor

  • 39

    ensure smooth flow of internal and external hotel communications.

    PBX Operator

  • 40

    A resort is a space, similar to a hotel, that offers relaxation and or recreation to the guests.

    resorts

  • 41

    It was called before as the Resident Manager of a hotel.

    The Rooms Division Manager

  • 42

    Basically an apartment building offering maíd senvice, a dining room and room med service.

    residential hotels

  • 43

    Clean and prepare guest rooms.

    Room Attendants

  • 44

    ensures that employee uniforms are properly Coordinated with and repair linens when needec.

    Tailor/Stream stress

  • 45

    Greet and assist guests arriving at the hotel.

    Doorpersons

  • 46

    It is a hotel with a suit for every Guest. Staying at an all-suite hotel guarantees youa spacious room with a living area, Iunch net and other desirable amenities.

    Suite / All suite hotels

  • 47

    Building that affords public lodging, and sometimes meals and entertainment, to travelers.

    inns