問題一覧
1
sometimes refered to as guest services, this section encompasses the areas within the front office other than that of the front desk.
uniform services
2
responsible for the daily operation of the housekeeping department and closely coordinate with the front desk.
Executive Housekeeper
3
It is also known as an Apartment-Hotel or Service Apartrment, combines the best service and quality of a hotel with the freedom and space of apartment living.
apartels
4
Assist guests to the front desk, to their ooms and out of their rooms (checkout)
Bell Staff
5
monitor and ensure that there is adeguate supply of linen and towels.
Linen Attendant
6
manages the Communications into and out of the hotel.
PBX (Private Branch Exchange)
7
It is an entire service lodging facility that typically includes recreational activities and entertainment.
resort hotels
8
A commercial hotel caters specifically to business travelers. Commercial hotels are typically located in the city center. These hotels offer high quality rooms and amenities.
commercial hotels
9
Hotels that are provide lodging and are situated outside of the terminal but in an airports grounds are known as...
Airport hotels
10
They are small to medium sized hotel establishments that offer basic accommodation with little to no services.
economy hotels
11
Closely monitors the hotel switchboard and his/her staffs
PBX Supervisor
12
This section supports the front office senvices including that crucial first contact for many guesis, fhe telephonist.
back office
13
this plays a big role in the hotel's operations since it is the first and is often the last points of contact with a hotel guest.
front desk
14
assists guests upon entering the hotel premises
doorpersons
15
this is also called as transient room sales.
The Reservations
16
- Ensures efficient guest check-in and check-out.
Front Desk Agent
17
responsible in supervising. monitoring and managing the internal laundry operation of the hotel.
Laundry Manager
18
responsible for the daily operation of the front desk and closely communicate with housekeeping.
Front Desk Manager
19
Is a lodging that is a hybrid of a condominium and hotel, by being operated as a commercial hotel even though the units are individually owned.
condotels
20
monitor and manage sio provisionof assistance to auests with any requesis
Concierge Manager
21
Assist room attendants through provision of supplies sUch as linens, towels, and amenities
House Persons
22
assists guests to and from their rooms.
bellstand
23
Ensures standards of cleanlines are maintained and vwork closely with housekeepers.
Senior Housekeeper
24
The rooms division is the "nerve center' for most of the hotel's operations. It is the area that is most responsible of the hotel's main product, the sleeping rooms.
The Rooms Division
25
Also called as Garage Supervisor: supervises the valet parking and pariking garage staff.
Valet Supervisor
26
this is in-charge of keeping the hotel premises always clean, in order and is acceptable to the discriminating guests. taste
The Housekeeping
27
The main task of this is the safety and security of the hotel guesis and the employees.
The Loss Prevention / Security Department
28
Are hotels that are specifically designed to cater the needs of motorists. They are frequently located near major roads or along well-traveled routes.
motels
29
Park, care and retrieve guest's vehicle.
Parking Attendant
30
this is the departmnent head responsible for a large portion of the most visible aspects of a hotel's daily operations.
Front Office Manager
31
manages the guests automobiles
valet parking/garage
32
this department head can be viewed as the "behind-the-scenes" version of the front office manager because he/she is responsible on other aspects of hotel services that the guests expect to be excellent for them to be satisfied, the housekeeping and laundry operations.
Director of Services
33
this is the depariment/area that reconciles the hotel's daily financial transactions and other activities ior reporfing purposes.
The Night Audit
34
It is an establishnment consisting of a casino with temporary lodging provided in one premises hotel. Where In Customers receive the benefits of both gambling and lodging.
casino hotels
35
ensures quality and efficiency ofbhousekeeping activities while supervising the works of the housekeeping staffs.
Assistant Executive Housekeeper
36
Directs and supervises the bell staff.
Bell Captain
37
serves as the guests' liaison with both hotel and non-hotel services.
concierge
38
ensures quality and efficiency of front office activities while supervising the works of the front desk staff.
Front Desk Supervisor
39
ensure smooth flow of internal and external hotel communications.
PBX Operator
40
A resort is a space, similar to a hotel, that offers relaxation and or recreation to the guests.
resorts
41
It was called before as the Resident Manager of a hotel.
The Rooms Division Manager
42
Basically an apartment building offering maíd senvice, a dining room and room med service.
residential hotels
43
Clean and prepare guest rooms.
Room Attendants
44
ensures that employee uniforms are properly Coordinated with and repair linens when needec.
Tailor/Stream stress
45
Greet and assist guests arriving at the hotel.
Doorpersons
46
It is a hotel with a suit for every Guest. Staying at an all-suite hotel guarantees youa spacious room with a living area, Iunch net and other desirable amenities.
Suite / All suite hotels
47
Building that affords public lodging, and sometimes meals and entertainment, to travelers.
inns