問題一覧
1
Is a transactional process using symbols to create a shared meaning
Communication
2
Communication skills are tied to academic success
Academic
3
Desired communication skills vary from one career to another
Professional
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Increase our ability to alter consciously our communication
Personal
5
We are engaged in a world around us, participate in our society, and became a various citizens
Civic
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There is a connection between communication and a person's civic engagement
Civic
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Communication helps us to achieve certain physical and instrumental needs
Communication meet needs
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Affects well being
Physical needs
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Helps us achieve long term and short term goal
Instrumental needs
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Maintain social bonds and interpersonal skill
Relational needs
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Allow us to present our selves in a distinct manner
Identity needs
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Humans are born with the capacity to learn a language and the ability to communicate
Communication is learned
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Communication is more concerned with the decision people make about what is right or wrong
Communication has ethical implications
14
A form of transmitting message using word symbols representing ideas and objects
Verbal communication
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Includes face to face interaction
Oral communication
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Uses symbols that are hand written or printed with an electronic device
Written communication
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A form of communication which refers to the sending of message to another person using methods or means other than spoking language
Non verbal communication
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May both be intentional or unintentional
Non verbal cues
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Produce by the body
Non verbal cues
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Produce by the broad setting such as time, space and silent
Non verbal message
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A person, group or organization, who initiates the conversation
Sender
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An element in communication consist of the ideas, opinions, information, feelings, or attitude of the sender
Message
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A pathway or medium through which the message traveles to reach its destination
Channel
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More effective when an immediate feedback is needed
Oral
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More effective when the message must be delivered to many people
Written
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Use for distant communication
Visual
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A person who receive, analyze, understand, and interpret the message
Receiver
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A persons response that provides information to the sender
Feedback
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Done If the message is distorted or is not clearly understood by the receiver
Adjustment
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A form of distortion, barrier, or obstacles that occurs in any of the phrases of oral communication process
Noise
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Refers to the information and experiences that are provided to the receiver of the communication process
Content
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Refers to the way the message is presented or delivered
Process
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Is the situation or environment which your message is delivered
Context
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Will help you to make your communication more informative and will aid you to gain positive effect
Principles of communication
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The information or message should be coded or worded clearly
Principle of clarity
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The receivers attention should be drawn to the message to make the communication effective
Principle of attention
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There should be feedback information from the receiver to know whether she understood the message in the same sense which sender meant it
Principle of feedback
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Informal communications may prove effective in situations when formal communication may not achieve its desired result
Principle of informality
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Consistency avoid conflict in an organization, inconsistency leads to confusion
Principle of consistency
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Communication should be done in real time so that ot helps, and it's relevant in implementing plans, delayed communication may not serve any purpose
Principle of timeliness
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Information should be complete, is essential to take proper decisions and make action plans
Principle of adequacy
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Deals with the behavior of an individual or a group which is governed by their morals
Communication ethics
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Develop the credo for ethical communication
National communication association
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NCA
National communication association
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Is manifested in our actions amd effects how we tell the world who we are and what we believe in
Culture
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It is the basis how we behave in a certain communication context
Culture
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Brings a better understanding about culture in general and our own culture
Context
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It refers to anything that refers to the stimuli, environment, or ambience surrounding an event
Context
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Is highly grounded on the cultural context
Local communication
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This context of communication reflects the culture of people who are creating their self identity and communication
Local communication
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Has turned to be a modifying factor of local communication
Global communication
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It attempts to bring changes that affects communication convention
Global communication
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A discipline that focus on how culture affects communication
Intercultural communication
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Is the ability to understand and value cultural differences
Intercultural communication
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Enhancing oral and written communication in intercultural environment
Language
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Is a way to achieving intercultural competence
Language
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Every interlocutor should be relevant in a conversation, requiring them to respond based on cultural and context requirements
Maxim of relation
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Every interlocutor should observe "fair-share-talk of time"
Maxim of quantity
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The truth value of message should be held primary in a conversation
Maxim of quality
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The manner of saying a word is more regarded that it's content
Maxim of manner
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Words, greetings, and expression that are based on culture and context
Language
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Is a form of non verbal communication In which movements of the body communicate message
Body language
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Differences in communication style should be
Acknowledged
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Communication does not only uphold speaking and listening but also requires holistic process that included verbal and non verbal channel
Bi level
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If you are doubtful of your understanding about what is being communicated ask for
Clarify
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Give difficulty in understanding people, who's language is different and evidently challenge people who are trying to work harmoniously with others of different backgrounds
Barriers
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It is evident that primary barriers of communication in second and foreign language contexts
Language barrier
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Stereotypes are generalization or assumptions of people make about all the characteristics of member or a group based on an image about what people in that group are like
Hostile stereotypes
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Difference of behavior between different culture can cause misunderstanding
Behavior differences
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Every culture has its norm about what is regarded as appropriate behavior
Behavior differences
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Refers to the conscious and unconscious knowledge of an individual about language
Competence
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It is the knowledge of effective and appropriate communication patterns and the ability to use and adopt knowledge in various context
Communication competence
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Is a psychological process that represents of an individual or group thinking
Global mindset
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The ability to look for shared communication symbols and project the self into another
Unfolding the self
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Global communication competence requireds cognitive ability to map one's own and another culture
Mapping the culture
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To act or align interaction effectively in the process of intercultural or global communication
Aligning the interaction
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The coping strategies that communicators employ to initiate, terminate, maintain, repair and redirect communication
Strategic competence
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It is concerned with the cohesion / unity of sentences
Discourse competence
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An understanding of the social context in which communication takes place
Sociolinguistic competence
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The domain of grammatical and lexical capacity
Grammatical competence
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Play a significant role in constructing and representing the phenomenon of globalization and subsequently changing educational and learning process
Communication media
82
The advent of global collaboration introduce another new dynamics to communication skills the need to communicate and shared information with people across several time zone
Time differences
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Globalization has introduced virtual communication and collaboration as a major parts of workplace dynamics
Virtual interaction
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The need for cultural awareness is a major impact of globalization on the required skills set of effective communicators
Cultural awareness in speech
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Awareness of cultural differences in body language can be just qs important as the nuances of speech
Cultural awareness in body language
86
Is linked to the growth of social interconnectedness across existing geographical and political boundaries
Globalization
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Should be conceive as relatively long term process
Globalization