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Hospitality and tourism
  • J Wells

  • 問題数 37 • 5/14/2024

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    問題一覧

  • 1

    To cut something into smaller pieces with sharp tools, such as a knife

    chop

  • 2

    To mix two or more substance together

    blend

  • 3

    To cook an oil that covers it completely

    deep fry

  • 4

    To rub food against a creature in order to cut it into small pieces

    grate

  • 5

    To combine two or more substance in a way that means they cannot easily be separated

    mix

  • 6

    To fry food quickly in a little hot fat

    saute

  • 7

    To be cooked over washed and hot water

    boil

  • 8

    To cook food in an oven without extra fat or liquid

    bake

  • 9

    To make something become liquid in a result of heating

    melt

  • 10

    To cook food without liquid in an oven or over a fire

    broil

  • 11

    Requires the sales person to continuously be On the lookout for new clients

    Prospecting

  • 12

    Where are the two main Internet prospecting tools?

    Online lead generation and CRM database

  • 13

    A blank is a type of social network, whose reason for existing is to generate businesses activity

    Business network

  • 14

    Blank is a technique involving selling additional products to an existing client

    Cross-Selling

  • 15

    What is the overall purpose of any sales department?

    Making a business profitable

  • 16

    All of the following are responsibilities of a sales team except

    Create a marketing plan

  • 17

    What is the primary tax of sales professionals?

    Locate connect and engage clients

  • 18

    What is the one thing our sales department need?

    Sales staff with good people skills

  • 19

    Which sales position is responsible for overseen sales, managers, and sales staff

    Director of sales

  • 20

    What sales position is responsible for guiding the day-to-day sales efforts

    Sales manager

  • 21

    What is the leading cost of fires?

    Cooking

  • 22

    You need to have a blank because you do not know when a fire will happen

    plan

  • 23

    Fire officials also say you should have a blank in your home

    smoke detector

  • 24

    The worst thing you can do during a grease fire is

    put water on it

  • 25

    Security efforts for hotels are typically limited to crime such as thieft

    True

  • 26

    Because of the events of September 11, 2001 security in the hospitality industry took on the stronger role of guiding against act of violence and tourism

    True

  • 27

    Hotel security replace law-enforcement

    False

  • 28

    Monitoring, suspicious activity, such as human trafficking is the sole responsibility of law enforcement

    False

  • 29

    It is important for hotel security staff to develop a good relationship with the local authorities

    True

  • 30

    In order to be capable of making a citizens arrest a security officer must

    Be fully trained on the application status in laws in that specific State at the time they are hired into the position

  • 31

    All of the following are key functions of a security officer, except

    Assume the role of a local law-enforcement and emergency situations

  • 32

    Front office staff should maintain watch over

    All of the above

  • 33

    A housekeeper finds that the door in the room 145 is not locking properly. What action should the housekeeper take?

    Report it to the Maintenance

  • 34

    Housekeepers have access to personal properties and should

    Monitor for illegal activities or weapons

  • 35

    Key control systems are used to

    Both a and B

  • 36

    What type of key is issued by front desk staff and should only be capable of opening a specific guestroom in single lock mode only

    Guest room key

  • 37

    What type of key opens all guest rooms even when they are in double lot mode

    Management key