QUESTION 1 A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?

QUESTION 2 An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a Computer running macOS?

QUESTION 3 A technician replaced a motherboard ona server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?

QUESTION 4 A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?

QUESTION 5 A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues. Which of the following should the technician check NEXT?

QUESTION 6 Which of the following is a valid use for PaaS?

QUESTION 7 An |T manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users Which of the following would BEST prevent this waste?

QUESTION 8 A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?

QUESTION 9 A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?

QUESTION 10 A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

QUESTION 11 A technician powers on a PC and its monitor and sees the following error message: “No input signal detected” The display lights on the computer are on. Which of the following is a possible solution?

QUESTION 12 A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

QUESTION 13 Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

QUESTION 14 A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHZ frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?

QUESTION 15 A software firewall that blocks all network ports has been installed on a desktop computer. The computer is now unable to get a dynamic IP address. Which of the following ports need to be opened on the firewall?

QUESTION 16 An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

QUESTION 17 A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

QUESTION 18 A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

QUESTION 19 A user submitteda support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?

QUESTION 20 An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message: Date/Time Not Set Press F1 to Run Setup Which of the following would be the BEST action to take next?

QUESTION 21 An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

QUESTION 22 Which of the following BEST describes the main function of a web server?

QUESTION 23 Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

QUESTION 24 A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

QUESTION 25 A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

QUESTION 26 A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

QUESTION 27 A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST Iikely the cause?

QUESTION 28 While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

QUESTION 29 A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

QUESTION 30 A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

QUESTION 31 A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

QUESTION 32 A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

QUESTION 33 A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

QUESTION 34 Which of the following describes the main difference between T568A and T568B cabling standards?

QUESTION 35 An online retailer wants to save money and is considering migrating to the public cloud so capacity can be added during the peak shopping season and automatically removed when the peak is over. Which of the following BEST describes this aspect of cloud computing?

QUESTION 36 A colleague has a laptop that has been working as expected for several years, but the laptop now has a small bulge in the bottom casing and overheats occasionally while plugged in to a wall outlet. The MOST likely component that needs to be replaced is the:

QUESTION 37 A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?

QUESTION 38 A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

QUESTION 39 A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high- end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

QUESTION 40 Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

QUESTION 41 A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

QUESTION 42 A high-end workstation is operating as expected, but two of the four SATA drives are solid fault lights. Which of the following is the MOST likely reason for this issue?

QUESTION 43 An organization wants to move its web applications to the cloud. However regulatory and privacy movements mandate that both infrastructure and data must be entirely owned by the organization. Which of the following cloud models BEST fulfills these requirements?

Question 44 A user wants to access email and file synchronization applications on a mobile device using the same credentials. Which of the following will allow the user to use the same login and password?

QUESTION 45 A technician receives a call from a user regarding a message fat has appeared on several office computers. The message states the computers have been encrypted and require payment to recover the data. First, the technician instructs the user to disconnect the computers from the network. The technician then troubleshoots the issue by identifying the problem and developing a theory about what happened. Which of the following steps of the troubleshooting process should the technician complete NEXT?

QUESTION 46 A user is unable to stream audio from a smartphone to a house speaker. Which of the following BEST explains the reason for this issues?

QUESTION 47 Joe, a user, recently installed a new mouse for his laptop. Joe no longer uses a mouse pad because his office desk has a glass top. Joe notices that when he is at the office, the cursor moves on the screen when he does not move the mouse; however, it works fine when he is traveling. Which of the following is MOST likely cause

QUESTION 48 A sales executive's personal laptop occasionally freezes while checking email. Which of the following should a technician do FIRST?

QUESTION 49 Which of the following mobile devices offers the BEST viewing display in direct sunlight?

QUESTION 50 An organization keeps receiving spam that appears to come from its own domain. No have been compromised. Which of the following will BEST mitigate this issue?

QUESTION 51 Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

QUESTION 52 A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?

QUESTION 53 Which of the following standards supports MIMO technology?

QUESTION 54 A user requested upgrades to a company-Issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete to BEST meet this goal? (Choose two.)

QUESTION 55 Which of the following technologies can allow multiple networks to traversea switch?

QUESTION 56 A user is looking for a top-of-the-line gaming computer but is prone to motion sickness. The user wants to be able to talk to players and participate the game without using a keyboard. Which of the following should a technician recommend? (Choose two.)

QUESTION 57 The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

QUESTION 58 Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

QUESTION 59 A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

QUESTION 60 An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

QUESTION 61 Which of the following components enables the input on a mobile device's touch screen?

QUESTION 62 Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

QUESTION 63 A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?

QUESTION 64 A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

QUESTION 65 A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following: Connection-specific DNS Suffix….. lan Link-local IPV6 Address…fe80: :1585: 7 Eb2 : b05f: 7102%12 IPV4 Address…192.168.1.131 Subnet Mask....255.255.255.0 Default Gateway….192.168.1.1 The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information: Download: 85 mbps Upload: 22 mbps Ping: 28 ms Which of the following is MOST likely causing the user's issue?

QUESTION 66 A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Choose two.)

QUESTION 67 Which of the following describes metered utilization of cloud resources?

QUESTION 68 A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

QUESTION 69 A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

QUESTION 70 A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

QUESTION 71 A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

QUESTION 72 A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor. The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?

QUESTION 73 A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

QUESTION 74 Which of the following cloud computing concepts allows a provider to bill a client for the amount of resources the client uses?

QUESTION 75 A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message: Paper Jam, Jam in Fuser. Which of the following is the MOST efficient next step the technician should complete?

QUESTION 76 A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.)

QUESTION 77 A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

QUESTION 78 A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?

QUESTION 79 A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?

QUESTION 80 Which of the following network devices is used to separate broadcast domains?

QUESTION 81 An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

QUESTION 82 world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

QUESTION 83 While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

QUESTION 84 A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

QUESTION 85 A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

QUESTION 86 A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

QUESTION 87 Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

QUESTION 91 Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

Question 92 A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

QUESTION 93 A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

QUESTION 94 A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

QUESTION 95 Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

QUESTION 96 A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

QUESTION 97 A computer that contains critical data has not been backed up and will not boot past a S. M. A. R.T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?

QUESTION 98 Vertical streaks are appearing on the output ofa laser printer. Which of the following items is the MOST likely cause?

QUESTION 99 A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states: HDMI Blocked due to Copy Protection Which of the following is the MOST likely cause of the error?

Question 100 Which of the following cloud models maintains access, even when a local internet outage occurs?

QUESTION 101 A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following should the user confirm are available on the PC before making the purchase? (Choose two.)

QUESTION 102 A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?