Single Loop Learning, Double-Loop Learning, Deuterolearning

High Complexity, Multidisciplinary, Cost, Time

Unfreezing, Introducing Change/Moving to the new level, Refreezing

Technical System as Control, Technical System as Tool

Structure, Information Systems, Human Resource Practices, Culture, Leadership

Serves as the basis of competition, Improving quality tends to increase productivity, Enhancing quality lower costs

Assumptions, Behavioral Norms, Values, Behavioral Patterns, Artifacts

Maximizing diagnostic data, Maximizing effectiveness, Maximizing efficiency, Maximizing speed, Maximizing relevance, Maximizing psychological and organizational strain

Higher Job Satisfaction, Reduced Absences, Lower Turnover, Better quality of work, Improved Teamwork, Better resolution of conflict, Creation of learning individuals and groups

Information, Solution, Knowledge, Problem

Substantial expense, Possible failure, Possible invasion of privacy, Possible psychological harm, Potential conformity, Difficult in evaluation, Cultural incompatibility

Changing Composition, Social Loafing

Absent more often, May experience stress that disrupts co-workers, Continually look for another job

Exploitative authoritative, Benevolent authoritative, Consultative, Participative group

Enhances Performance •increased productivity •improved quality •improved customer service Employee Benefits •quality of work life •lower stress Reduced Costs •lower turnover, absenteeism •fewer injuries Organizational Enhancements •increased innovation, flexibility

A planned effort, Organization wide effort, Managed from the top and bottom up, To increase organization effectiveness and health, Use behavioural science & knowledge

training & development, performance appraisal, survey feedback, force field analysis, team building

to reduce costs, to increase productivity, to increase quality, to reduce dependence on skilled labour, because new technology is interesting

Team Building, Coaching, Large Group Interventions, Mentoring, Performance Appraisal, Downsizing, TQM And, Leadership Development

Functional Disciplines, Technology Domains, Specialty Concerns

Leadership, Openness of Communication, Participative Management, Role Clarity, Conflict Resolution, Leader Support, Leader Control

Discovery, Invention, Production, Generalization

Test, Development, Inspection, Analysis

Problem Identification, Consult with an Expert, Data gathering and pre liminary diagnosis, Feedback, Joint Diagnosis of the Problem, Joint Action Planning, Action, Data gathering after Action

Environment, Culture, Structure, Business Processes, Politics, Management Decisions

Feedback, Awareness of changing socio-cultural norms or dysfunctional current norms, Increased interaction and communication, Confrontation, Education and Participation, Increased accountability, Increases energy and optimism

Absent less often, Make positive contribution, Stay in the organization

Separation Costs, Training Costs, Vacancy Costs, Replacement Costs, Morale Effects

Supportive Environment, Skills and Clarity, Superordinate Goals, Team Rewards

Intrapersonal Skills, Interpersonal Skills, General Consultation Skills, Organization Development Theory

Relevance, Recency, Notice, Fiduciary duty, Confidentiality, Due Process, Protection of psyche

Planned, Effectiveness, Health, Intervention, Processes

As a teacher, As change agents, As helper and catalyst, As third party agents

Structural Analysis, Process Analysis, Function Analysis, Domain Analysis

Altering the physical location of groups Training Program Devil's Advocate - persons who challenge the ideas of others

performance & productivity, usability, manpower levels and organizational size, job enrichment vs. deskilling

Globalization, Information Technology, Managerial Innovation

Electronic sensor devices, Electronic monitoring