問題一覧
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1. When a customer talks to a service representative, both parties continuously exchange information. The representative listens to the customer's issue, provides a response, and adjusts their approach based on the customer's reactions and feedback, aiming to resolve the issue satisfactorily. 2. During a phone call between friends, one person speaks, and the other listens and responds They switch roles continuously, with each response acting as feedback, ensuring the conversation remains interactive and dynamic. 3. During a therapy session, a therapist and client engage in an interactive dialogue. The therapist listens, provides feedback, and adjusts their approach based on the client's responses and emotions. The client shares thou thoughts and feelings, influencing the session's progress. 4. A company designs an advertisement, which is then printed in a newspaper The newspaper is distributed physically but is issued in poor print quality. A consumer picks up the newspaper, interprets the printed words and images, and understands the advertisement. 5. When two colleagues exchange emails, one sends a message, the other reads and responds, and the cycle continues with each reply. Each message sent and received includes encoding, decoding, and feedback, demonstrating the interactive nature of communication.
c c b a b
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This model describes communication as one way process of receiving and sending messages
Shannon-Weaver's Model of Communication
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Its shows how information goes from one person to another
communication model
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The one who encode the message
sender
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In this model refers to the background cultures experience that each participants bring
field of experience
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Enumerate 3 communication ethics
improve your integrity as a person provide complete and accurate information disclose vital information whether it is needed or not
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The reaction pr response of the receiver
feedback
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Punctuate important words with appropriate gestures and movement
be natural with your delivery
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It is anything that disrupts the communication
noise
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It's imporovement over the linear model, emphasizing the importance of feedback and the two way flow of communication. This model is seen as an interactive
Wilbur Schram's interactive model of communication
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Enumerate 5 communication principles
be clear about yiur purpose be complete the message you deliver be concise be natural with your delivery be specific and timely with your feedback
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Enumerate 7 types of noise
physical noise physiological noise psychological noise organizational noise technological noise cultural noise semantic noise
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You don't need to be verbose or were they with your classmates. Bravity is aust
be concise
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Latin word mean to impart or to transmit
communicare
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Inputs are most helpful when it's provided on time
be specific amd timely with your feedback
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Example of non verbal cues?
sign language facial expression tone of voice
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The blank encoder respond and interpret the message
receiver
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Make sure that your claims are supported by facts and essential information
be complete with the message you deliver
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People in a communication encounter in transactional model is labeled as
communicators
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Its the guide for effective communication
principles of communication
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Challenges in global communication include
language barriers, cultural differences, and technological gaps.
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It's the moral principles and standards
ethics of communication
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Ypu should onow by heart tour objectibe in communicating
be clear about your purpose
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Model which is you're simultaneously a sender and receiver
Dean Barnlund's Transactional Model of Communication
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is the growing interconnectedness of the world through the exchange of goods, ideas, and cultures.
globalization
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Communication involves?
verbal exchanges and non verbal cues
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is essential for globalization, enabling instant and borderless interactions via technology.
communication
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play a major role in facilitating global communication and cultural exchange.
Social media and digital platforms
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Examples:Language, signs or body language
channels