OM 1234
問題一覧
1
The part of a business organization that is responsible for producing goods or services
Operation
2
The management of systems or processes that create goods and/or provide services
Operation Management
3
are physical items that include raw materials, parts, subassemblies, and final products.
Goods
4
are activities that provide some combination of time, location, form or psychological value.
Services
5
a sequence of activities and organizations involved in producing and delivering a good or service
Supply Chain
6
measurements taken at various points in the transformation process
Feedback
7
The comparison of feedback against previously established standards to
determine if corrective action is needed.
Control
8
Basic Business Organization Functions
Marketing, operations, finance
9
consists of all activities directly related to producing goods or providing services.
Operations Functions
10
an abstraction of reality; a simplification of something.
Model
11
set of interrelated parts that must work together
System
12
a few factors account for a high percentage of occurrence of some events)
Pareto Phenomenon
13
System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods
Craft Production
14
Movement was led by efficiency engineer,
Frederick Winslow Taylor
15
applications of psychology
Lillian Gilbreth
16
Hawthorne studies on worker motivation, 1930
Elton Mayo
17
motivation theory, 1940s; hierarchy of needs,
1954
Abraham Maslow
18
Two Factor Theory, 1959
Frederick Hertzberg
19
Theory X and Theory Y, 1960s
Douglas McGregor
20
Using resources in ways that do not harm ecological systems that support human existence
Sustainability
21
Lecture 1
Introduction to operations
22
Competitiveness, Strategy, and
Productivity
Lecture 2
23
How effectively an organization meets the wants and needs of customers relative to others that offer similar goods or servicesHow effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services
Competitiveness
24
The reason for an organization's existence
Mission
25
States the purpose of the organization
Mission Statement
26
The mission statement serves as the basis for organizational goals. Provide detail and the scope of the mission
Goals
27
A plan for achieving organizational goals. Serves as a roadmap for reaching the organizational destinations
Strategy
28
The methods and actions taken to accomplish strategies. The "how to" part of the process
Tactics
29
The actual "doing" part of the process
Operation
30
The special attributes or abilities that give an organization a competitive edge
Core Competencies
31
Characteristics that customers perceive as minimum standards of acceptability for a product or service to be considered as a potential for purchase
Order qualifiers
32
Characteristics of an organization's goods or services that cause it to be perceived as better than the competition
Order winners
33
Strategy that focuses on quality in all phases of an organization
Quality-based strategy
34
Areas where organizations have achieved time reductions
Time-based strategy
35
A strategic approach for competitive advantage that emphasizes the use of flexibility to adapt and prosper in an environment of change
Agile operations
36
A top-down management system that organizations can use to clarify their vision and strategy and transform them into action
Balanced scorecard
37
A measure of the effective use of resources, usually expressed as the ratio of output to input
Productivity
38
Lesson 3
Forecasting
39
a statement about the future value of a variable of interest
Forecast
40
Related to the potential size of forecast error
Accuracy
41
Forecasts that use subjective inputs such as opinions from consumer surveys, sales staff, managers, executives, and experts
Qualitative Forecast
42
long-term upward or downward movement in data
Trend
43
Wavelike variations lasting more than one year
Cycle
44
Due to unusual circumstances that do not reflect typical behavior
Irregular variation
45
Residual variation that remains after all other behaviors have been accounted for
Random variation
46
Uses a single previous value of a time series as the basis for a forecast
Naive Forecast
47
As new data become available, the forecast is updated by adding the newest value and dropping the oldest and then re-computing the average
Moving Average
48
The most recent values in a time series are given more weight in computing a forecast
Weighted Moving Average
49
A weighted averaging method that is based on the previous forecast plus a percentage of the forecast
errorA weighted averaging method that is based on the previous forecast plus a percentage of the forecast
error
Exponential Smoothing
50
A simple data plot can reveal the existence and nature of a trend
Linear Trend
51
are based on the development of an equation that summarizes the effects of predictor variables
Associative Forecasting Technique
52
a technique for fitting a line to a set of data points
Regression
53
Lecture 4
Product and Service Design Reliability
54
Dismantling and inspecting a competitor's product to discover product improvements
Reverse Engineering
55
Organized efforts to increase scientific knowledge or product innovation
Research and Development
56
The responsibility a manufacturer has for any injuries or damages caused by as faulty product
Product Liability
57
Extent to which there is an absence of variety in a product, service, or process
Standardization
58
A strategy of producing basically standardized goods or services, but incorporating some degree of customization in the final product or serviceA strategy of producing basically standardized goods or services, but incorporating some degree of customization in the final product or service
Mass customization
59
The process of producing, but not quite completing, a product or service until customer preferences are known
Delayed Differentiation
60
A form of standardization in which component parts are grouped into modules that are easily replaced or interchanged
Modular Design
61
A design that results in products or services that can function over a broad range of conditions
Robust Design
62
An approach that integrates the "voice of the customer" into both product and service development
Quality Function Development
63
Bringing engineering design and manufacturing personnel together early in the design phase
Concurrent Engineering
64
CAD
Computer-Aided Design
65
When products have a high degree of similarity in features and components, a part can be used in multiple products
Component Commonality
66
Begins with a choice of service strategy, which determines the nature and focus of the service, and the target market
Service Design
67
Effective product and service design can help the organization achieve competitive advantage:
Operations Strategy
68
The ability of a product, part, or system to perform its intended function under a prescribed set of conditions
Reliability
69
To properly identify the distribution and length of each phase requires collecting and analyzing historical data
Infant Mortality
OM 56789
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Umak Student · 39問 · 1年前OM 56789
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12問 • 1年前問題一覧
1
The part of a business organization that is responsible for producing goods or services
Operation
2
The management of systems or processes that create goods and/or provide services
Operation Management
3
are physical items that include raw materials, parts, subassemblies, and final products.
Goods
4
are activities that provide some combination of time, location, form or psychological value.
Services
5
a sequence of activities and organizations involved in producing and delivering a good or service
Supply Chain
6
measurements taken at various points in the transformation process
Feedback
7
The comparison of feedback against previously established standards to
determine if corrective action is needed.
Control
8
Basic Business Organization Functions
Marketing, operations, finance
9
consists of all activities directly related to producing goods or providing services.
Operations Functions
10
an abstraction of reality; a simplification of something.
Model
11
set of interrelated parts that must work together
System
12
a few factors account for a high percentage of occurrence of some events)
Pareto Phenomenon
13
System in which highly skilled workers use simple, flexible tools to produce small quantities of customized goods
Craft Production
14
Movement was led by efficiency engineer,
Frederick Winslow Taylor
15
applications of psychology
Lillian Gilbreth
16
Hawthorne studies on worker motivation, 1930
Elton Mayo
17
motivation theory, 1940s; hierarchy of needs,
1954
Abraham Maslow
18
Two Factor Theory, 1959
Frederick Hertzberg
19
Theory X and Theory Y, 1960s
Douglas McGregor
20
Using resources in ways that do not harm ecological systems that support human existence
Sustainability
21
Lecture 1
Introduction to operations
22
Competitiveness, Strategy, and
Productivity
Lecture 2
23
How effectively an organization meets the wants and needs of customers relative to others that offer similar goods or servicesHow effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services
Competitiveness
24
The reason for an organization's existence
Mission
25
States the purpose of the organization
Mission Statement
26
The mission statement serves as the basis for organizational goals. Provide detail and the scope of the mission
Goals
27
A plan for achieving organizational goals. Serves as a roadmap for reaching the organizational destinations
Strategy
28
The methods and actions taken to accomplish strategies. The "how to" part of the process
Tactics
29
The actual "doing" part of the process
Operation
30
The special attributes or abilities that give an organization a competitive edge
Core Competencies
31
Characteristics that customers perceive as minimum standards of acceptability for a product or service to be considered as a potential for purchase
Order qualifiers
32
Characteristics of an organization's goods or services that cause it to be perceived as better than the competition
Order winners
33
Strategy that focuses on quality in all phases of an organization
Quality-based strategy
34
Areas where organizations have achieved time reductions
Time-based strategy
35
A strategic approach for competitive advantage that emphasizes the use of flexibility to adapt and prosper in an environment of change
Agile operations
36
A top-down management system that organizations can use to clarify their vision and strategy and transform them into action
Balanced scorecard
37
A measure of the effective use of resources, usually expressed as the ratio of output to input
Productivity
38
Lesson 3
Forecasting
39
a statement about the future value of a variable of interest
Forecast
40
Related to the potential size of forecast error
Accuracy
41
Forecasts that use subjective inputs such as opinions from consumer surveys, sales staff, managers, executives, and experts
Qualitative Forecast
42
long-term upward or downward movement in data
Trend
43
Wavelike variations lasting more than one year
Cycle
44
Due to unusual circumstances that do not reflect typical behavior
Irregular variation
45
Residual variation that remains after all other behaviors have been accounted for
Random variation
46
Uses a single previous value of a time series as the basis for a forecast
Naive Forecast
47
As new data become available, the forecast is updated by adding the newest value and dropping the oldest and then re-computing the average
Moving Average
48
The most recent values in a time series are given more weight in computing a forecast
Weighted Moving Average
49
A weighted averaging method that is based on the previous forecast plus a percentage of the forecast
errorA weighted averaging method that is based on the previous forecast plus a percentage of the forecast
error
Exponential Smoothing
50
A simple data plot can reveal the existence and nature of a trend
Linear Trend
51
are based on the development of an equation that summarizes the effects of predictor variables
Associative Forecasting Technique
52
a technique for fitting a line to a set of data points
Regression
53
Lecture 4
Product and Service Design Reliability
54
Dismantling and inspecting a competitor's product to discover product improvements
Reverse Engineering
55
Organized efforts to increase scientific knowledge or product innovation
Research and Development
56
The responsibility a manufacturer has for any injuries or damages caused by as faulty product
Product Liability
57
Extent to which there is an absence of variety in a product, service, or process
Standardization
58
A strategy of producing basically standardized goods or services, but incorporating some degree of customization in the final product or serviceA strategy of producing basically standardized goods or services, but incorporating some degree of customization in the final product or service
Mass customization
59
The process of producing, but not quite completing, a product or service until customer preferences are known
Delayed Differentiation
60
A form of standardization in which component parts are grouped into modules that are easily replaced or interchanged
Modular Design
61
A design that results in products or services that can function over a broad range of conditions
Robust Design
62
An approach that integrates the "voice of the customer" into both product and service development
Quality Function Development
63
Bringing engineering design and manufacturing personnel together early in the design phase
Concurrent Engineering
64
CAD
Computer-Aided Design
65
When products have a high degree of similarity in features and components, a part can be used in multiple products
Component Commonality
66
Begins with a choice of service strategy, which determines the nature and focus of the service, and the target market
Service Design
67
Effective product and service design can help the organization achieve competitive advantage:
Operations Strategy
68
The ability of a product, part, or system to perform its intended function under a prescribed set of conditions
Reliability
69
To properly identify the distribution and length of each phase requires collecting and analyzing historical data
Infant Mortality