問題一覧
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Types of communication
verbal, nonverbal, written
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Purpose of Communication
influence others, gain information
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Importance of effective communication
gather assessment data, initiate and evaluate interventions, prevent safety and legal problems, establish nurse-client relationship
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Levels of communication
intrapersonal, interpersonal, group communication
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Modes of communication
verbal, nonverbal, written
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Factors influencing the communication process
development, gender, values and perceptions, personal space, territoriality, roles and relationship, environment, congruence, interpersonal attitudes, boundaries
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A structured, purposeful interaction focused on facilitating the client’s understanding and emotional expression
therapeutic communication
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Barriers to communication
stereotyping, agreeing and disagreeing, being defensive, challenging, probing, testing, changing topics and subjects, passing judgement, rejecting, unwarranted reassurance, giving common advice
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Sometimes referred to as interpersonal, therapeutic, or helping relationships
nurse-client relationship
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Phases of nurse-client relationship
preinteraction, introductory, working, termination phase
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Key approaches to developing helping relationships
active listening, identifying and acknowledging feelings, empathy, honesty, genuineness and credibility, ingenuity, cultural awareness, confidentiality
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It involves the exchange of information and feelings
communication
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Email in Healthcare
client consent required, emails are part of the clients medical record, ensure security through encryption, not suitable for all clients
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Best practices for email communication
client consent, agency guidelines, documentation
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It adjust communication strategies based on the clients age and cognitive abilities
development
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Considered to be mindful or gender specific communication styles of interpretation
gender
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Considers the clients background and experiences when communicating
values and perceptions
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0-1.5 feet; close interaction such as personal care
intimate distance
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1.5 -4 feet; suitable for conversations with family or close aquintance
personal distance
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4-12 feet; used in formal settings or larger group
social distance
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12 feet and beyond; used in public speaking or addressing large crowds
public distance
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Respect their territoriality by asking permission before rearranging items or altering their space
territoriality
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Adjust your communication based on the specific interaction and relationship with the client
roles and relationship
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Consider factors like noise, lighting, and temperature when choosing a space for interactions
environment
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Ensure that your words and actions are consistent to avoid confusion and build trust
congruence
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3 interpersonal attitudes
caring, respect, acceptance
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Concept of boundaries
professional boundaries, avoid sharing personal information, over-identifying, inappropriate social relationship
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In this phase nurse gathers information
preinteraction phase
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This is the initial interaction
introductory phase
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In this phase nurse and client begin to appreciate each other uniqueness
working phase
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In this phase clients may feel a mix of relief or sadness
termination phase
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What are the 5 types of exploring and understanding thought and feelings
emphathetic, listening, respect, genuineness, concreteness, confrontation