問題一覧
1
The retail mix (P, P, P, P, P, SI)
price, promotion, place, product, presentation, store image
2
Person providing service (S)
Supplier
3
Implementing pattern of relationships (O)
organizing
4
What needs to be done in a situation (L)
leading
5
Art, science, and craft of formulating, implementing, and evaluating decision. (BM)
business management
6
Factors and forces that affect firms ability build and maintain successful customer relationships (BE)
business environment
7
Defining strategy and making decisions to pursue this strategy (SP)
strategic planning
8
Ongoing responsibilities (FM)
functional management
9
Skills of a retail manager (TS, CS, IS, EL)
technical skills, conceptual skills, interpersonal skills, experiential learning
10
Finished product (D c)
distribution center
11
Is a system of organization, people, activities, information, and resources (S C)
supply chain
12
Types of service retailers NS or AS, S-S, F-S
no service or assorted service, self-service, full-service
13
Four key elements of strategic planning (SaW, PVoKI, IO/T, BSE)
Strengths and weaknesses, Personal value of key implemented, industry opportunities/threats, broader societal expectation
14
Supply chain components S>M>D>R>S
supplier, manufacturer, distributor, retailer, shopper
15
Roles in a retail business
planning, organizing, staffing, leading, controlling, motivating
16
Sale of goods and services to the public for consumption. (R)
retail
17
Retail management requirements (MM, FM, FM, GM)
middle managers, frontline management, functional management, general management
18
Evolution of the transformation of retail cycle (TRC)
the retailing concept
19
Local to area with many advantages (R D C)
regional distribution center
20
Job analysis, recruiting, and hiring people (S)
staffing
21
Focuses on managing daily operations, planning (GM)
general management
22
What needs to happen in the future (p)
planning
23
Assortment levels and types of retailers DS, CS, SS, FLDS, DS, O-PS
department stores, category specialist, specialty stores, full line discount stores, drug stores, off-price stores
24
Making adjustments when needed (C)
controlling
25
16 major subjects of retail (Aut a, Dep S, Dr S, EaCE, Foo, Gen A, Hea a B, Hob a C, HIaH, Jew a A, MasM, Res, S-FV, SGaO, Sup, WomA)
auto aftermarket, department store, drug store, Entertainment and Customer electronics, footwear, general apparel, health and beauty, hobby and craft, home improvement and hardware, jewelry and accessories, mass merchants, restaurants, small-format value, sporting goods and outdoor, supermarket, women’s apparel
26
Interpersonal skills, motivating, etc. (MM)
middle managers
27
Types of non-store retailing
direct selling, telephone solicitation, e-commerce, automated vending, catalogue sales
28
Focuses on controlling and directing specific employees (FM)
frontline management
29
Depending on size, there will be different positions (M)
motivating
30
Five primary ownership types CC, IS, W, F, C-O
corporate chain, independent stores, wholesaler, franchise, co-op
31
Supplier has RAW MATERIALS and made it into products (F)
factory