問題一覧
1
Sale of goods and services to the public for consumption. (R)
retail
2
16 major subjects of retail (Aut a, Dep S, Dr S, EaCE, Foo, Gen A, Hea a B, Hob a C, HIaH, Jew a A, MasM, Res, S-FV, SGaO, Sup, WomA)
auto aftermarket, department store, drug store, Entertainment and Customer electronics, footwear, general apparel, health and beauty, hobby and craft, home improvement and hardware, jewelry and accessories, mass merchants, restaurants, small-format value, sporting goods and outdoor, supermarket, women’s apparel
3
Supply chain components S>M>D>R>S
supplier, manufacturer, distributor, retailer, shopper
4
Person providing service (S)
Supplier
5
Supplier has RAW MATERIALS and made it into products (F)
factory
6
Finished product (D c)
distribution center
7
Local to area with many advantages (R D C)
regional distribution center
8
Is a system of organization, people, activities, information, and resources (S C)
supply chain
9
Roles in a retail business
planning, organizing, staffing, leading, controlling, motivating
10
What needs to happen in the future (p)
planning
11
Implementing pattern of relationships (O)
organizing
12
Job analysis, recruiting, and hiring people (S)
staffing
13
What needs to be done in a situation (L)
leading
14
Making adjustments when needed (C)
controlling
15
Depending on size, there will be different positions (M)
motivating
16
Retail management requirements (MM, FM, FM, GM)
middle managers, frontline management, functional management, general management
17
Interpersonal skills, motivating, etc. (MM)
middle managers
18
Focuses on controlling and directing specific employees (FM)
frontline management
19
Ongoing responsibilities (FM)
functional management
20
Focuses on managing daily operations, planning (GM)
general management
21
Skills of a retail manager (TS, CS, IS, EL)
technical skills, conceptual skills, interpersonal skills, experiential learning
22
Art, science, and craft of formulating, implementing, and evaluating decision. (BM)
business management
23
Defining strategy and making decisions to pursue this strategy (SP)
strategic planning
24
Factors and forces that affect firms ability build and maintain successful customer relationships (BE)
business environment
25
Four key elements of strategic planning (SaW, PVoKI, IO/T, BSE)
Strengths and weaknesses, Personal value of key implemented, industry opportunities/threats, broader societal expectation
26
The retail mix (P, P, P, P, P, SI)
price, promotion, place, product, presentation, store image
27
Evolution of the transformation of retail cycle (TRC)
the retailing concept
28
Assortment levels and types of retailers DS, CS, SS, FLDS, DS, O-PS
department stores, category specialist, specialty stores, full line discount stores, drug stores, off-price stores
29
Types of service retailers NS or AS, S-S, F-S
no service or assorted service, self-service, full-service
30
Five primary ownership types CC, IS, W, F, C-O
corporate chain, independent stores, wholesaler, franchise, co-op
31
Types of non-store retailing
direct selling, telephone solicitation, e-commerce, automated vending, catalogue sales