In DevOps, the responsibility of accomplishing a task is not considered an individual responsibility, but a shared one. Wherein if the person in charge fails or succeeds, the entire team gets the consequence or the praise. This creates a _______________ that acknowledges the fact that humans make mistakes. Amazon, Etsy, Netflix, and Target are known to use DevOps in their organization.

each developer has the entire code on their computer that requires no check-out and check-in, allowing multiple developers to work seamlessly. As the source code is locally available in DVCS, accessing, adding, combining, and delivering the code is faster than in CVCS

best practice,guidance , how service must be defined,developed,built,and operated on how a software to be developed

7-11 is a convenience store with over 66,000 stores in 17 countries. Its success relies on its customer focus, which includes P prioritizing an easier way for customers to receive help when they want it, where they want it, and how they want it. They began to separate customer feedback from help requests. ServiceNow ITSM was used to build the 7-Help Customer Help Desk consisting of various help desks, including payroll, HR, and merchandising help desks, to separate help desks for IT and facilities maintenance. This gave customers and store franchisees a single platform for reporting issues when they want it, where they want it, and how they want it by prioritizing cases when they arrive and routing them to the right agent for rapid resolution. This has a 205% improvement in case resolution rates and a 75% reduction in customer service response time.

What is dev ops?

ITIL PRINCIPLES This reminds the people involved not to accomplish everything at once, as it can be overwhelming. Divide tasks into smaller parts and focus on each step to assess the value it can provide. Getting feedback after every step is also advised to ensure problems are solved, and oversights are reworked before it is too late. Progressing iteratively with sustained evaluation assures results are useful, tangible, and completed promptly. do not accomplish everything at once.get feed back before apply a certain function

ITIL PRINCIPLES This is a reminder to not over-complicate anything to be done. Complicating any process increases the risks of going wrong and having more errors. Continuously assess the work and ensure that only the necessary steps are involved. Eliminate any process, step, or action that does not add value to the organization or the customer. Complicating any process have a higher risk of going wrong.

ITIL PRINCIPLES Everything the organization does must always bring value to its stakeholders, specifically the customers. The services should be designed with a customer’s satisfaction in mind. It is key to determine what the customers want to precisely match it with a value they will appreciate. But this is something that changes over time that can benefit an organization to grow with their customers. the service should be designed with a customers satisfaction in mind.

Dev Ops Principle Culture cannot be changed in an instant as it is embedded into human behavior and would require an overhaul to do so. But there are some behavioral traits that DevOps seeks to change: o Taking responsibility for the entire product and not just the task performed o Stepping out of the comfort zone to innovate o Communication, collaborating, and developing an affinity with the teams o Experimenting as much as possible

This is the need for collaboration and knowledge sharing between people. The shared knowledge, experience, ideas, and thoughts can help others in making them better and more profound. This leads to collaboration instead of competition and skepticism. In DVCS, accessing, adding, combining, and delivering the code is faster compared to CVCS.

Banco de Costa Rica is a financial conglomerate that drives Costa Rican socioeconomic development, including economic growth, attraction of foreign investment, and sustainable tourism development.

IT governance standards are also applicable to disaster planning. IT governance should establish clear damage control whenever the worst-case scenarios happen, such as a security and service failure.

Elements of devops The CI/CD pipeline consisting of Continuous Integration, Continuous Delivery, and Continuous Deployment is used for effective DevOps Methodology. This is a set of DevOps best practices to help teams deliver software faster and more efficiently.

The city of Raleigh in North California is the home of about 500,000 people and is recognized as one of the best places to live in the United States. Before integrating ServiceNow, the city operated various IT service desk systems that manually tracked ticket status updates using spreadsheets and email, making it harder to resolve issues quickly. Now, with ServiceNow ITSM, the city has replaced six (6) legacy service management solutions and reduced the city’s IT call center team from eight (8) to two (2) employees. The six (6) employees were placed in areas where they more directly impact the services provided to the city staff.

provides a central repository for developers to use throughout a project. This automates anything in the central repository to reduce errors and compile artifacts into organized builds to perform initial tests.

This reminds the people involved not to accomplish everything at once, as it can be overwhelming. Divide tasks into smaller parts and focus on each step to assess the value it can provide. Getting feedback after every step is also advised to ensure problems are solved, and oversights are reworked before it is too late. Progressing iteratively with sustained evaluation assures results are useful, tangible, and completed promptly.

considered the most popular framework centered on delivering IT services. It has become the standard for organizations to use as it aims to provide guidance on how services must be defined, developed, built, and operated. Microsoft, IBM, and Hewlett-Packard Enterprise are known to be using ITIL for their internal operating guidelines

Devops principle an enabler of faster delivery and crucial for providing rapid feedback. Repetitive tasks that do not require human intelligence are the kinds of activities that can be efficiently automated. For instance, building infrastructure before was a major task for hardware architects and administrators and building servers took a significant amount of time. Now, cloud infrastructures are much utilized, and servers can be created through coding

ITIL v3 is a structured set of activities made to accomplish specified objectives and takes different inputs to turn them into defined outputs. It can be envisioned as a set of activities performed one after the other to achieve something. ano yung ibat ibang processo to achieve the same goal?

ITIL PRINCIPLES Optimization makes things functional, so automation of any activity should be optimized first to utilize the resources to the best of their limits. Automation relieves the work on frequent and repetitive tasks. The human resources that could have been working on those tasks can be put into more complex tasks that contribute to the value Automation of any activity should be optimized first. maximized the capabilities

has a server-client relationship to store and retrieve the code, and the developer is required to first check out the existing code, make changes, and check it back in.

The peak value of The Star Entertainment Group offers diverse hotel and entertainment experiences and gaming facilities as it aims to become the leading integrated resort company in Australia.

ITIL PRINCIPLES To create the best service, it all must be connected, as no service, practice, process, or function stands alone. All activities should align with the same focus on the delivery of value. This is critical when working in a collaborative environment to ensure that the work does not affect any part of the organization and create any hindrance or disruption. All services must be connected. as a whole

ITIL v3 is described as a team or group of people and the tools and resources they use to conduct processes or activities. These teams could be the networking team, the Java team, the web development team, or any group of people that are selected based on their depth of knowledge on a specific specialty. ano/sino ungmga tao at processess or goal?

But in ITIL 4, processes and functions are replaced by practices. A process takes in inputs and when the trigger kicks in, an output is achieved. Practice can be considered an extension of a process as it not only defines the lactivities but also brings various capabilities and tools together to accomplish a set of objectives. functions are replaced by practice

performs beyond Continuous Delivery and deploys automatically to production. This is viewed as a build on the established practices of Continuous Delivery, but this focuses more on a complete end-to-end automated approach, while Continuous Delivery requires human intervention.

is a software company that has its service management called __________. It is a modern, cloud-based, and silo-busting ITSM solution that promises to consolidate on- premises legacy tools into a single cloud platform. It uses AI and machine learning capabilities with virtual agent chatbots to help IT staff and boost overall productivity by 30%.

T governance influences how the performance of the IT department will be measured. It also dictates where measuring points of the performance should be located within the IT organization

the heart of DevOps, which is composed of a DevOps team consisting of a pool of tooling professionals. A DevOps team is built around an application; if an application is being developed, all the people responsible for its development and operations must be grouped to create a single team. For example, Application Z is an Internet banking program for individuals and small business owners

ITIL PRINCIPLES This does not mean resetting everything from the start. This means focusing on what is already available and improving that existing system. Existing systems already have value on their own, so it is best to assess their strength and use that as the starting point. Focus on optimization and improvement as much as possible. Focusing on what is already available and improving the existing system.

The Francis Crick Institute, Europe’s largest biomedical research facility, is dedicated to understanding the fundamental biology of health and diseases to discover new ways to prevent, diagnose, and treat illnesses. As Crick brings 1,500 scientists and support staff working collaboratively across disciplines, they were committed to letting them continue working during the COVID-19 pandemic.

delivers the builds into the test environment and then needs human intervention to deploy the tested builds into production. It aims to get code changes like fixes or configuration changes into production faster and safely.

devops principles The only way to find out whether the outcome is favorable is by measuring it. This principle provides direction about the measures to implement and keep tabs to feel the reception of the overall software delivery. Feedback could be used as a measurement to automate processes. Measurements in monitoring such as in applications and infrastructure, can indicate when an event is a warning or an exception.

IT governance is also used to help an organization define and position itself. For example, suppose the company is determined to build a reputation as having the most responsive service desk. In that case, IT governance should be used to establish and monitor incident resolution times. Suppose the business does an internet-based stock trading platform and earns commissions on every trade. In that case, IT governance sets a particular threshold for the specific number of trades needed to be processed on any given day.

The University of Maryland in the United States prides itself on having state-of-the-art technology to become a leader in education, research, entrepreneurship, and innovation.

devops DevOps borrowed from Lean technology which is about keeping things simple and not overcomplicating them. This allows the teams to focus and work on things that are easy to comprehend and simple to work with. The first part of the Lean principle addresses that the primary issue is not to bloat the way to do things, just do them straightforward and minimally. The second part is to reduce waste from the methodology such as defects and convoluted processes. Defects and convoluted processes delay the overall delivery, and it takes much more time and money to address and fix them.

ITIL PRINCIPLES This aims to take advantage of the different sets of strengths and weaknesses that each member of the IT team has through delivering collaborative efforts. It is best to prioritize honesty and visibility to collaborate effectively. Communicate each progress, whether good or bad and allow to be open to whatever feedback others might give. Take advantage of thr different sets of strengths and weakness of the IT team.

is the combination of development and operation teams to deliver an objective. It brings people together from across disciplines to collaborate as a unit with an open mind and to remove inefficiencies.

IT governance is used to monitor budgetary matters. A system should be set up to monitor IT spending to ensure that it is justified in proportion to the business’s needs for its services. When new IT resources are purchased, the money to be spent must pass the scrutiny of the IT department’s governing techniques.

often regarded as the most important of processes. There are several tools that claim to support DevOps, see Figure 1. However, choosing the right tools is just as crucial since not all tools can be used for all technologies.