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問題一覧
1
101
C
2
102
C
3
103
A
4
104
C
5
105
A
6
106
D
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107
C
8
108
B
9
109
B
10
110
A
11
111
C
12
112
A
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113
B
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114
D
15
115
A
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116
C
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117
A
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118
B
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119
A
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120
C
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121
C
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122
B
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123
D
24
124
D
25
The central element in SVS is the ______, an operating model which outlines the key activities required to respond to demands and facilitate value realization through the creation and management of products and services.
A. Service Value Chain
26
126
D
27
127
E
28
128
B
29
129
B
30
130
B
31
131
B
32
132
A
33
133
B
34
134
D
35
135
C
36
136
A
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137
B
38
138
B
39
139
C
40
140
D
41
141
C
42
142
D - answer
43
143
B
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144
C
45
145
D
46
146
D
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147
D
48
148
B
49
149
C
50
150
A
51
151
E. All of these
52
152
C
53
153
A
54
154 A. 2& 3 B. 1 & 4 C. 1, 4, & 5 D. All of these statements E. 2,3, & 5
C
55
155
B
56
156
C
57
157
A
58
158
B
59
159
A
60
160
A
61
161 Which service asset value is based on availability and reliability?
C. Warranty
62
162 Which set of functions, processes, methods, roles, and activities of a service provider provide value to the customer?
A. Service Management
63
163 Which service asset value is based on customer perceptions?
B. Utility
64
164
A
65
165
C
66
166
C
67
167
A
68
168
C
69
169
D
70
170
D
71
171
D
72
172
B
73
173
C. Knowledge Level
74
174
A
75
175
C
76
176
C
77
177
D
78
178
D
79
179
A
80
180
B
81
181
D