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29問
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問題一覧
1
162 Which set of functions, processes, methods, roles, and activities of a service provider provide value to the customer?
A. Service Management
2
129
B
3
140
D
4
160
A
5
181
D
6
153
A
7
146
D
8
149
C
9
127
E
10
168
C
11
154 A. 2& 3 B. 1 & 4 C. 1, 4, & 5 D. All of these statements E. 2,3, & 5
C
12
171
D
13
174
A
14
133
B
15
106
D
16
166
C
17
105
A
18
144
C
19
138
B
20
119
A
21
130
B
22
137
B
23
179
A
24
159
A
25
102
C
26
The central element in SVS is the ______, an operating model which outlines the key activities required to respond to demands and facilitate value realization through the creation and management of products and services.
A. Service Value Chain
27
132
A
28
107
C
29
108
B
30
136
A
31
116
C
32
150
A
33
151
E. All of these
34
155
B
35
103
A
36
118
B
37
135
C
38
172
B
39
128
B
40
163 Which service asset value is based on customer perceptions?
B. Utility
41
147
D
42
178
D
43
117
A
44
139
C
45
167
A
46
104
C
47
126
D
48
177
D
49
161 Which service asset value is based on availability and reliability?
C. Warranty
50
180
B
51
141
C
52
131
B
53
157
A
54
134
D
55
164
A
56
176
C
57
113
B
58
121
C
59
114
D
60
115
A
61
124
D
62
170
D
63
101
C
64
165
C
65
142
D - answer
66
120
C
67
109
B
68
123
D
69
158
B
70
169
D
71
110
A
72
145
D
73
122
B
74
111
C
75
148
B
76
112
A
77
156
C
78
143
B
79
175
C
80
173
C. Knowledge Level
81
152
C