Encourages communication and teamwork

Provides directions and takes initiatives

Engages others in planning and preparation

Considers inputs from others

Gives and receives feedback

Resolves conflicts and disagreements in a timely manner

Provides decisive leadership when required

Takes responsibility for decisions and actions

Carries out instructions when directed

Intervenes to resolve deviations

Manages challenges of language and culture

Identifies when someone is ready to receive information

Selects what, when, how and with whom to communicate

Conveys information clearly, accurately and concisely

Verifies receiver’s understanding of the information

Listens actively and demonstrates understanding

Asks relevant questions and clarifies received input

Uses appropriate escalation in communication to resolve deviations

Adapts verbal and non-verbal communication to organisational and social culture

Applies to standard radiotelephone phraseology and procedures

Accurately reads, interprets and responds to datalink messages

Identifies, assesses and manages threats and errors in a timely manner

Seeks and verifies information from relevant sources

Identifies and analyses deviations

Perseveres in working through problems while prioritising safety

Generates and considers options

Applies decision making as per time available

Monitors effects, reviews and adapts decisions

Develops solutions when no relevant procedure or guidance is available

Demonstrates resilience when encountering unexpected events

Monitors and assesses the state of the aircraft and its systems

Monitors and assesses aircraft energy state and its intended flight path

Monitors and assesses all other aspects that may affect the operation

Verifies accuracy of information and uses mental math to verify calculations

Monitors and assesses those involved in or affected by the operation

Projects effects of information and develops contingency plans

Recovers following indications of reduced situation awareness

Anticipates change, shares awareness and stays ahead of the situation

Stays calm and rational in all situations

Prioritises, plans and remains focused during tasks

Manages time when carrying out tasks

Identifies workload in others, offers and gives support

Assesses overall workload and delegates tasks

Shows awareness of own workload, seeks and accepts support

Monitors, reviews and cross-checks during tasks

Verifies that tasks are completed and have achieved intended outcome

Manages and recovers from distractions, interruptions and errors during tasks

Identifies where to find procedures. guidance and techniques

Applies procedures, guidance and techniques correctly and timely

Follows procedures, guidance and techniques unless deviations are required to protect safety

Verifies that procedures are completed and have achieved intended outcome

Considers aircraft status and other information before application

Complies with regulations in application of procedures

Carries out operations as per applicable procedures

Uses flight management, guidance systems and other automation appropriately

Identifies deviations from the intended flight path and takes action

Controls the flight path to achieve optimum operational performance

Maintains the intended flight path using automation while managing other tasks and distractions

Uses appropriate level and mode of automation, timely and considering phase of flight and workload

Monitors automation, including engagement and mode transitions

Controls the aircraft manually with accuracy and smoothness

Identifies deviations from the intended flight path and takes action

Manually controls the aircraft using the relationship between aircraft attitude, thrust and performance, and navigation signals or visual information

Controls the flight path to achieve optimum operational performance

Maintains the intended flight path during manual flight while managing other tasks and distractions

Uses flight management and guidance systems appropriately

Monitors flight guidance systems including engagement and mode transitions

Demonstrates knowledge of aircraft systems and limitations

Demonstrates knowledge of operating instructions and aeronautical fundamentals

Demonstrates knowledge of the operational environment, including routings, weather, airports and operational infrastructure

Demonstrates knowledge of regulations and guidance

Knows how to find or obtain relevant information

Shows interest in expanding knowledge

Applies knowledge effectively and efficiently