記憶度
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問題一覧
1
The quality of personal relationships in an organization
Communication Climate
2
Building Positive Relationship
Focus on solving problem not on controlling others, Be Honest: Do not manipulate, Show Concern for others, Demonstrate an attitude of equality, Listen with an open mind
3
10 Commanments for Good Listening
Stop talking, Put the speaker at ease, Show the speaker you want to listen, Remove distractions, Empathize with the speaker, Be patient, Hold your temper, Go easy on argument and criticism, Ask questions, Stop talking
4
Giving Praise
Make praise specific, Praise progress, not perfection, Praise intermittently
5
Content, Sender, Relational Climate, and Delivery
Constructive Criticism
6
Seek more information; Agree with the criticism
Responding Criticism
7
Negotiation Styles
Win-Lose, Lose-Lose, Compromise, Win-Win
8
Is the willingness to do something and is conditioned by this action's ability to satisfy some need for the individual
Motivation
9
A _____ is a physiological or psychological deficiency that makes certain outcomes appear attractive
Need
10
Maslow's Hierarchy of Needs
Self-actualization and fulfillment needs, Esteem and status needs, Belonging and social needs, Safety and security needs, Physiological needs
11
A drive to accomplish objectives and get ahead
Need for achievement
12
A drive to influence people and situations
Need for power
13
A drive to relate to people effectively
Need for affiliation
14
A drive to do high-quality work and develop one's skill
Need for competence
15
Herzberg's Hygience factor
Quality of supervision, Relationship with supervisors, Working condition, Salary, Job Security
16
Herzberg's Motivational Factor
Achievement, Recognition, Work itself, Responsibility, Growth
17
_____ are targets and objectives for future performance.
Goals
18
The process of influencing and supporting others to work enthusiastically toward achieving objectives.
Leadership
19
Not competing with the leader to be in the limelight
Followership
20
Leadership Traits
Desire to lead, Self-confidence, Flexibility, Charisma, Creativity
21
Daniel Goleman's Six Leadership Styles
Coercive, Authoritative, Affiliation, Democratic, Pacesetting, Coaching
22
The Difference between a boss and a leader (Boss)
Relies on authority, Creates fear, Fixes blame
23
The Difference between a boss and a leader (Leader)
Relies on cooperation, Creates confidence and desire to work, Fixes mistakes
24
_____ is about coping with complexity.
Management
25
______ is about coping with change.
Leadership
26
Coping with Complexity
Planning and budgeting, Organizing and staffing, Controlling and problem solving
27
Coping with Change
Setting a direction, Aligning people, Motivating and inspiring