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問題一覧
1
The Difference between a boss and a leader (Leader)
Relies on cooperation, Creates confidence and desire to work, Fixes mistakes
2
The process of influencing and supporting others to work enthusiastically toward achieving objectives.
Leadership
3
Maslow's Hierarchy of Needs
Self-actualization and fulfillment needs, Esteem and status needs, Belonging and social needs, Safety and security needs, Physiological needs
4
A _____ is a physiological or psychological deficiency that makes certain outcomes appear attractive
Need
5
Leadership Traits
Desire to lead, Self-confidence, Flexibility, Charisma, Creativity
6
Herzberg's Hygience factor
Quality of supervision, Relationship with supervisors, Working condition, Salary, Job Security
7
______ is about coping with change.
Leadership
8
Coping with Change
Setting a direction, Aligning people, Motivating and inspiring
9
10 Commanments for Good Listening
Stop talking, Put the speaker at ease, Show the speaker you want to listen, Remove distractions, Empathize with the speaker, Be patient, Hold your temper, Go easy on argument and criticism, Ask questions, Stop talking
10
The quality of personal relationships in an organization
Communication Climate
11
A drive to accomplish objectives and get ahead
Need for achievement
12
Content, Sender, Relational Climate, and Delivery
Constructive Criticism
13
The Difference between a boss and a leader (Boss)
Relies on authority, Creates fear, Fixes blame
14
A drive to influence people and situations
Need for power
15
Negotiation Styles
Win-Lose, Lose-Lose, Compromise, Win-Win
16
_____ is about coping with complexity.
Management
17
A drive to do high-quality work and develop one's skill
Need for competence
18
Not competing with the leader to be in the limelight
Followership
19
Daniel Goleman's Six Leadership Styles
Coercive, Authoritative, Affiliation, Democratic, Pacesetting, Coaching
20
Giving Praise
Make praise specific, Praise progress, not perfection, Praise intermittently
21
Is the willingness to do something and is conditioned by this action's ability to satisfy some need for the individual
Motivation
22
Herzberg's Motivational Factor
Achievement, Recognition, Work itself, Responsibility, Growth
23
Seek more information; Agree with the criticism
Responding Criticism
24
Coping with Complexity
Planning and budgeting, Organizing and staffing, Controlling and problem solving
25
A drive to relate to people effectively
Need for affiliation
26
_____ are targets and objectives for future performance.
Goals
27
Building Positive Relationship
Focus on solving problem not on controlling others, Be Honest: Do not manipulate, Show Concern for others, Demonstrate an attitude of equality, Listen with an open mind