Module 12

23問 • 1年前

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問題一覧

Ethics is a branch of which study?

philosophy

In defining ethics, which definition is used for the purpose of our studies?

judging human actions right or wrong

Which principle requires the decision maker to weigh out the pros and cons and the positive and negative outcomes?

principle of proportionality

What is the definition of a "principle"?

a guide to correct response based on a universal standard measuring human actions right or wrong

The term buyer beware only applies to which part of the funeral service?

buyer beware does not apply to funeral service

In regards to our studies in ethics, what does being human refer to?

we have the ability to choose and decide and understand consequences of our decisions

Which principle deals with treating all men/women equally and fairly?

Justice and Equity

Which principle deals in allowing families to make their own decisions?

Respect for Autonomy

Which statement is the best definition of a dilemma?

a difficult situation in which a rational choice must be made

Which principle deals with being honest and trustworthy?

integrity

Which principle deals with measuring consequences?

proportionality

It is important for a pre-need salesperson to develop a relationship with their clients.

True

What are the three major means of communication involved when relaying messages?

verbal, non verbal, written

What percentage of communication is based on non-verbal interaction?

94%

What would provide and lead to a more comfortable environment for communicating with your clients?

ensure not to enter their own personal space

What type of communication is being displayed when a pre-need salesperson appears 15 minutes late for an appointment with a client?

non-verbal

A person's tone of voice has very little to do with non-verbal communication.

False

Listening is a form of_________ communication.

verbal

As a pre-need salesperson, how do you know you are doing a good job in listening to your clients?

when they continue to talk in conversation

Pre-need salespersons should use euphemisms at all times, such as "passed away" instead of "died" to soften the discussion of death and to avoid a difficult topic.

False

What would be the most appropriate statement to use when communicating to a family about cremation? Cremation is a process that involves ______ your wife's body to ashes.

incinerating

It is inappropriate to use humour during an arrangement interview when discussing matters pertaining to death.

False

A pre-need salespersons quality of writing will determine how clients perceive and view the individual.

True

Module 4

Module 4

Module 6

Module 6

Module 8

Module 8

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exam prep 4

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exam prep 5

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問題一覧

Ethics is a branch of which study?

philosophy

In defining ethics, which definition is used for the purpose of our studies?

judging human actions right or wrong

Which principle requires the decision maker to weigh out the pros and cons and the positive and negative outcomes?

principle of proportionality

What is the definition of a "principle"?

a guide to correct response based on a universal standard measuring human actions right or wrong

The term buyer beware only applies to which part of the funeral service?

buyer beware does not apply to funeral service

In regards to our studies in ethics, what does being human refer to?

we have the ability to choose and decide and understand consequences of our decisions

Which principle deals with treating all men/women equally and fairly?

Justice and Equity

Which principle deals in allowing families to make their own decisions?

Respect for Autonomy

Which statement is the best definition of a dilemma?

a difficult situation in which a rational choice must be made

Which principle deals with being honest and trustworthy?

integrity

Which principle deals with measuring consequences?

proportionality

It is important for a pre-need salesperson to develop a relationship with their clients.

True

What are the three major means of communication involved when relaying messages?

verbal, non verbal, written

What percentage of communication is based on non-verbal interaction?

94%

What would provide and lead to a more comfortable environment for communicating with your clients?

ensure not to enter their own personal space

What type of communication is being displayed when a pre-need salesperson appears 15 minutes late for an appointment with a client?

non-verbal

A person's tone of voice has very little to do with non-verbal communication.

False

Listening is a form of_________ communication.

verbal

As a pre-need salesperson, how do you know you are doing a good job in listening to your clients?

when they continue to talk in conversation

Pre-need salespersons should use euphemisms at all times, such as "passed away" instead of "died" to soften the discussion of death and to avoid a difficult topic.

False

What would be the most appropriate statement to use when communicating to a family about cremation? Cremation is a process that involves ______ your wife's body to ashes.

incinerating

It is inappropriate to use humour during an arrangement interview when discussing matters pertaining to death.

False

A pre-need salespersons quality of writing will determine how clients perceive and view the individual.

True