問題一覧
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organizational behavior of knowing exactly what you want, best & cheapest way
Frederick Taylor’s Scientific Management
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punishing people to keep work going, promotions, rewards, and recognition play an important part
Douglas McGregor Theory X and Y
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employee productivity and motivation can be increased through positive social bonds
Human Relations Management Model
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3 THEORIES OF ORGANIZATIONAL BEHAVIOR
- Frederick Taylor's Scientific Management - Douglas McGregor Theory X and Theory Y - Human Relations Management Model
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FIVE MODELS OF ORGANIZATION BEHAVIOR (CCASS)
* Collegial model - model about power and decision making should be shared, discussion leading to consensus * Custodial model - security needs of employees * Autocratic model - power with a management organization of authority. Dependent on their boss * Supportive model - manager support employees, manager would ask employees for professional goals * System model - model to balance the goals of the individual with the goals of the organization.
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model with power with a management organization of authority. Dependent on their boss
Autocratic model
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model about security needs of employees
Custodial model
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model that manager support employees, manager would ask employees for professional goals
Supportive model
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model about power and decision making should be shared, discussion leading to consensus
Collegial model
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model to balance the goals of the individual with the goals of the organization.
System model
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responsible for controlling an organization, a group.
Management
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ability of an individual to influence, motivate
Leadership
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where an individual plays an important role in the functioning of the organization
Individual in the Organization
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where human relations are an important process through which an individual attitude 5W
Human relations and the individual
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5 CONCEPTS OF MANAGEMENT (POSDC)
* Planning - encompasses determining philosophy, goals, objectives, policies * Organizing - establishing the structure to carry out plans, determining the most appropriate type of patient care * Staffing - consist of recruiting, interviewing, hiring, and orienting staff. * Directing - sometimes includes several staffing functions. Entail human resource management responsibilities * Controlling - includes performance appraisals, fiscal accountability, quality control
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encompasses determining philosophy, goals, objectives, policies
Planning
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establishing the structure to carry out plans, determining the most appropriate type of patient care
Organizing
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- consist of recruiting, interviewing, hiring, and orienting staff. - process of hiring competent candidates in the organization or company for specific position
Staffing
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sometimes includes several staffing functions. Entail human resource management responsibilities
Directing
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includes performance appraisals, fiscal accountability, quality control
Controlling
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simplest framework for the whole administrative organization. 6W
Organizational chart and lines of authority
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3 LEADERSHIP CONCEPTS (PIM)
* Power - ability to control people, resources, and events to achieve goals, * Influence - ability to impact business results by changing behaviors * Motivation - ability to inspire people to work toward a common goal
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ability to impact business results by changing behaviors
Influence
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ability to control people, resources, and events to achieve goals,
Power
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ability to inspire people to work toward a common goal
Motivation
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3 BASIC LEADERSHIP STYLES
*Authoritarian - leadership style where an individual possesses total decision-making. *Democratic - leadership in which group members take a more participative role in the decision-making. *Laissez Faire - leadership in which leaders are hand-off and allow group members to make decisions.
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leadership style where an individual possesses total decision-making.
Authoritarian
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leadership in which group members take a more participative role in the decision-making.
Democratic
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leadership in which leaders are hand-off and allow group members to make decisions.
Laissez-Faire
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Leaders should have (4 things)
Trust, Compassion, Stability, Hope
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4 ORGANIZATION MAIN (MVGV)
*Mission - brief, broad statement about an organization goal. *Vision - states what the organization aspires to become in the future. *Goals - specific aims that organizations pursue to reach their visions and mission. *Values - statement reflects the organization core principles and ethics.
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- brief, broad statement about an organization goal. - states what the organization aspires to become in the future.
- Mission - Vision
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- specific aims that organizations pursue to reach their visions and mission. - statement reflects the organization core principles and ethics.
- Goals - Values
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TYPES OF HOSPITALS (acc to ownership)
* Government Hospital - a government health facility may be under the national government * Private Hospital - health facility owned, established and operated with funds through donation, principal investment
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TYPES OF HOSPITALS (acc to services)
* General Hospital - hospital that provides services for all kinds of illnesses, diseases, injuries or deformities. * Specialty Hospital - hospital that specializes in a particular disease or condition or in one type of patient.
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3 TYPES OF HOSPITAL (acc to functional capacity)
LEVEL 1 - level of hospitals involving maternity hospitals LEVEL 2 - level of hospitals involving specialty clinics LEVEL 3 - level of hospitals involving training hospitals
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- health facility owned, established and operated with funds through donation, principal investment - a government health facility may be under the national government
- Private Hospital - Government Hospital
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- hospital that provides services for all kinds of illnesses, diseases, injuries or deformities.
- General Hospital
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- level of hospitals involving training hospitals - level of hospitals involving maternity hospitals - level of hospitals involving specialty clinics
LEVEL 3 LEVEL 1 LEVEL 2
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means a hospital is legally liable for negligence committed by an employee, physician, nurse.
Liabilities of Hospitals
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9 ELEMENTS OF HOSPITAL ADMINISTRATION (POSBICSEM)
*PLANNING - forecasting and organizing the activities required to achieve the desired goals. *ORGANIZING - management function that involves arranging and structuring work *STAFFING - refers to the continuous process of findings, selecting and evaluating *BUDGETING - process of preparing and over seeing a financial document that estimates income * IMPLEMENTING - process that turns strategies and plans into actions in order *COORDINATING - important duty of interrelating the various parts of the works. *SUPERVISING - refers to the day-to-day relationship *MOTIVATING - externally induced behavior which occurs *EVALUATING - systematic collection of information about the activities, characteristics and outcomes
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_______ refers to the day-to-day relationship _______ externally induced behavior which occurs _______ systematic collection of information about the activities, characteristics and outcomes
- Supervising - Motivating - Evaluating
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__________ process of preparing and over seeing a financial document that estimates income __________ process that turns strategies and plans into actions in order __________ important duty of interrelating the various parts of the works.
- Budgeting - Implementing - Coordinating
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_________ forecasting and organizing the activities required to achieve the desired goals. _________ management function that involves arranging and structuring work _________ refers to the continuous process of findings, selecting and evaluating
- Planning - Organizing - Staffing
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- hospital that specializes in a particular disease or condition or in one type of patient.
Specialty Hospital