SBA QUIZ

67問 • 1年前

問題一覧

Utilize advance Communication technologies and digital information to streamline various business process online

e-business model

Is a method of how a company will generate revenue identifying its product offering value added services revenue sources and target customer to sustain itself

business model

Is a method by which the organization sustains itself in the long term using information technology particularly internet which includes its value proposition for partners and customers as well as its revenue streams

e-business model

Is a tool used to ensure a product or services position around customer values and needs

value proposition

Is created enabling people to identify with your brand generating demand for products and services

demand generation

Is a process of incorporating a sustainable financial model for revenue generation within a business model design

revenue modeling

Generates value by enabling interactions between people groups and users by leveraging network effects

platform business model

Might be defined as a model that leverages digital technologies to improve several aspect of an organization

digital business model

Platform where buyers and sellers interact and transact

marketplace

Categories of a business model- functionality

community, advertising, brokerage model

Transaction type- categories of e-business model

b2c b2b c2b c2c b2g

Is a phenomenon in which more people or users join a platform the more the value of the service offered by the platform improves for those joining afterward

network effect

The organization doesn't monetize the user directly but it leverages the data users provide coupled with technology does have a key customer pay to sustain the core asset

asymmetric business model

Follows a direct to customer approach also called b2c where the company sells directly to final customers a process or finished product

retail business model

Is a particular kind of business model where a company rather than assessing the customer market directly it does that via another business

b2b2c

Selling model where who sellers sell their product in bulk to a retailer at discounted price

wholesale model

Was first coined by wired magazine editor jeff how in 2006 article titled rise of blank

crowdsourcing

Coined by andrew lampit is an evolution of open source

open core model

The company deliberately launch its operation by keeping tight ownership on the main asset while those are established those choosing a chain model

franchained business model

A system that outlines how certain activities are directed in order to achieve the goals of an organization.

organizational structure

Determines how information flows between levels within the company

organizational structure

Defines each employee’s job and how it fits within the overall system.

organizational structure

designed around the functions a business performs (e.g., sales, marketing, finance, engineering, etc.).

organizational structure

built around people and titles.

organizational chart

the purpose, accountabilities, and key performance indicators (KPIs) for each business function and role.

organizational structure

shows each person’s job title and may include HR stuff like job requirements.

organizational chart

cross-functional interrelated series of activities that convert business inputs into business outputs

process

A group of logically related tasks that use the firm's resources to provide customer-oriented results in support of the organization's objectives

business process

is a step-by-step outline of a specific business function within a company

business process

Merges the product life cycle, which encompasses all aspects of the product development process from ideation to a product’s growth or decline, with the process lifecycle, progressing towards a more cost-effective and productive standardized structure.

product process matrix

Developed by Robert H. Hayes and Steven C. Wheelwright.

product process matrix

radical redesign of business processes to achieve dramatic improvements in productivity, cycle times, quality, and employee and customer satisfaction.

business process reengineering

considered "offshore outsourcing" if the vendor or subcontractor is located in a different country; for instance, in the case of customer support.

business process outsourcing

2 main areas of BPO

back, front office

A method of subcontracting various business operation to a third party vendors

business process outsourcing

Describes how your company engages with customers with respect to improving the customer experience.

customer relations

This means that the customer service, customer success, customer support, and product development teams must contribute to building and maintaining the customer relationship

customer relations

customer service begins after a customer reaches out to a business

reactive functions

customer service means that the business reaches out to the customer first to initiate contact

proactive function

refers to the principles, practices, and guidelines that an organization follows when interacting with its customers.

customer relationship management

being used to refer to the technology systems companies can engage to manage their external interactions with customers at all points during the customer lifecycle, from discovery to education, purchase, and post-purchase.

crm

Benefits of CRM

Customer retention Customer loyalty Customer satisfaction

the process by which customers resolve their own problems without help from a support agent

self service

Businesses use this to build a deeper connection and build trust

dedicated personal assistance

the practice of collaborating with other stakeholders to guide the design process

co creation

Is a corporate management tool that helps manage and monitor and evaluate employees work

performance management

Usually do the actual appraising

supervisor

Serves a policy making and advisory rule

hr department

The end result of an activity

performance

Accumulated and result of all the organizations work process and activity

organizational performance

Structured approach for ensuring that changes are truly and smoothly implemented and that the lasting benefits of change are achieved

change management

Restructuring of an organization's business or marketing plan typically performed to achieve important objectives

change management

Doesn't challenge existing assumption and culture

incremental change

Changes existing structures

transformational change

Refers to taking out a conventional loan through a traditional lender

debt financing

Involve securing capital and exchange for a percentage of ownership in the business

equity financing

A marketable security that businesses can issue to obtain long term financing without needing to put up collateral or dilute their equity

loan stocks

Refers to loans which may be converted into shares at a latter date

convertible loan stock

A contract outlining the terms under which one party agrees to rent an asset

leases

Some of money given by a government or other organization for a particular purpose

grants

Involves a corporate sponsor investing in and owning a single purpose industrial asset through a legally independent entity

project finance

Debt that ranks below the main debt in terms of its priority of payment or in liquidation

subordinated debt

Is a general term used to describe various financing arrangement that rank below the senior debt

mezzanine finance

Interest bearing instruments issued by companies governments or other organization and sold to investor in order to raise capital

bonds

Non-returnable source of funding which are provided to projects or exporters to cover capital cost

grants

Not a type of funding mechanism in the strict sense

insurance and guarantees

Take over of a company using borrowed funds

leverage buyout

Strategic cost

aen silang · 71問 · 1年前

Strategic cost