Utilize advance Communication technologies and digital information to streamline various business process online

Is a method of how a company will generate revenue identifying its product offering value added services revenue sources and target customer to sustain itself

Is a method by which the organization sustains itself in the long term using information technology particularly internet which includes its value proposition for partners and customers as well as its revenue streams

Is a tool used to ensure a product or services position around customer values and needs

Is created enabling people to identify with your brand generating demand for products and services

Is a process of incorporating a sustainable financial model for revenue generation within a business model design

Generates value by enabling interactions between people groups and users by leveraging network effects

Might be defined as a model that leverages digital technologies to improve several aspect of an organization

Platform where buyers and sellers interact and transact

Categories of a business model- functionality

Transaction type- categories of e-business model

Is a phenomenon in which more people or users join a platform the more the value of the service offered by the platform improves for those joining afterward

The organization doesn't monetize the user directly but it leverages the data users provide coupled with technology does have a key customer pay to sustain the core asset

Follows a direct to customer approach also called b2c where the company sells directly to final customers a process or finished product

Is a particular kind of business model where a company rather than assessing the customer market directly it does that via another business

Selling model where who sellers sell their product in bulk to a retailer at discounted price

Was first coined by wired magazine editor jeff how in 2006 article titled rise of blank

Coined by andrew lampit is an evolution of open source

The company deliberately launch its operation by keeping tight ownership on the main asset while those are established those choosing a chain model

A system that outlines how certain activities are directed in order to achieve the goals of an organization.

Determines how information flows between levels within the company

Defines each employee’s job and how it fits within the overall system.

designed around the functions a business performs (e.g., sales, marketing, finance, engineering, etc.).

built around people and titles.

 the purpose, accountabilities, and key performance indicators (KPIs) for each business function and role.

shows each person’s job title and may include HR stuff like job requirements.

cross-functional interrelated series of activities that convert business inputs into business outputs

A group of logically related tasks that use the firm's resources  to provide customer-oriented results in support of the organization's objectives

is a step-by-step outline of a specific business function within a company

Merges the product life cycle, which encompasses all aspects of the product development process from ideation to a product’s growth or decline, with the process lifecycle, progressing towards a more cost-effective and productive standardized structure.

Developed by Robert H. Hayes and Steven C. Wheelwright.

radical redesign of business processes to achieve dramatic improvements in productivity, cycle times, quality, and employee and customer satisfaction.

considered "offshore outsourcing" if the vendor or subcontractor is located in a different country; for instance, in the case of customer support.

2 main areas of BPO

A method of subcontracting various business operation to a third party vendors

Describes how your company engages with customers with respect to improving the customer experience.

This means that the customer service, customer success, customer support, and product development teams must contribute to building and maintaining the customer relationship

customer service begins after a customer reaches out to a business

customer service means that the business reaches out to the customer first to initiate contact

refers to the principles, practices, and guidelines that an organization follows when interacting with its customers.

being used to refer to the technology systems companies can engage to manage their external interactions with customers at all points during the customer lifecycle, from discovery to education, purchase, and post-purchase.

Benefits of CRM

the process by which customers resolve their own problems without help from a support agent

Businesses use this to build a deeper connection and build trust

the practice of collaborating with other stakeholders to guide the design process

Is a corporate management tool that helps manage and monitor and evaluate employees work

Usually do the actual appraising

Serves a policy making and advisory rule

The end result of an activity

Accumulated and result of all the organizations work process and activity

Structured approach for ensuring that changes are truly and smoothly implemented and that the lasting benefits of change are achieved

Restructuring of an organization's business or marketing plan typically performed to achieve important objectives

Doesn't challenge existing assumption and culture

Changes existing structures

Refers to taking out a conventional loan through a traditional lender

Involve securing capital and exchange for a percentage of ownership in the business

A marketable security that businesses can issue to obtain long term financing without needing to put up collateral or dilute their equity

Refers to loans which may be converted into shares at a latter date

A contract outlining the terms under which one party agrees to rent an asset

Some of money given by a government or other organization for a particular purpose

Involves a corporate sponsor investing in and owning a single purpose industrial asset through a legally independent entity

Debt that ranks below the main debt in terms of its priority of payment or in liquidation

Is a general term used to describe various financing arrangement that rank below the senior debt

Interest bearing instruments issued by companies governments or other organization and sold to investor in order to raise capital

Non-returnable source of funding which are provided to projects or exporters to cover capital cost

Not a type of funding mechanism in the strict sense

Take over of a company using borrowed funds