問題一覧
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It refers to the moral principles,standard,and values that guide the behavior and decision making of individuals in a professional setting?
Professional Ethics
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Upholding honesty and strong moral principles
Integrity
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Taking responsibility for action and their consequences
Accountability
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Respecting the privacy nd confidentiality of clients and colleges
Confidentiality
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Making ubiased decision
Objectivity
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Treating others with dignity and fairness
Respect for other
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Importante of professional Ethics
Promotes fairness and Equality Protects Reputation Guides decision making
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It is foundation of any ethical decision making process,providing a shared by which to evaluate potential choices.
Ethical Framework
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Duties,Rules,and obligation regardless of the outcome
Deontological Ethics
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An action should lead to the best possible outcome
Consequentialism
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Ethical actions are those that reflect moral virtues
Virtue Ethics
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Considered right and wrong depends on socieal norms or specific circumstances
Ethical Relativism
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The greatest good for the greatest number of people
Utilitarianism
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Involve giving and receiving information, including listening, speaking, observing, and empathizing.
Communication skills
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Communication by way of photography, art, drawings, sketches, charts and graphs
Visual
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Communicating with written language, symbols and numbers
Written
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Communicating through body language, facial expressions and tone
Non verbal
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Also known as appreciative or mindful listening, involves actively listening by engaging with the speaker, asking questions, and rephrasing the conversation.
Active Listening
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Effective communication is a crucial skill, with various methods like emails, letters, phone calls, in-person meetings, or instant messages offering both advantages and disadvantages.
Using the Right Communication Method
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Traits like honesty and kindness can help foster trust and understanding when communicating at work.
Friendliness
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In the workplace, people are more likely to respond to ideas that are presented
Confidence
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Sharing specific examples of the issue, and the consequences of the issue and asking questions to formulate solutions to the issues.
Sharing Feedback
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Whether you're returning a phone call or sending a reply to an email, employers often view fast communicators as more effective than those who are slow to respond.
Responsiveness
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It is include a sender, encoding of a message, selecting of a channel of communication, receipt of the message by the receiver and decoding of the message.
Communication process
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Defined as obstacles that one may face when attempting to effectively communicate with another person. These barriers can be anything that can misrepresent and/or avert someone during the communication process. This process involves a sender, receiver, and message.
Communication barriers
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Give the seven barriers communication
Physical Barriers, Perceptual Barriers, Emotional Barriers, Gender Barriers, Language Barriers, Cultural Barriers, Interpersonal Barriers
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Give the seven non verbal communication
Paralanguage, Body Language, Eye Gaze, Facial expressions, Gesture, Proxemics, Artifacts
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Taking responsibility for action and their consequences
Accountability
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Childhood experience and the unconscious mind
Phychonalytic perspective
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Free will and personal awareness
humanistic Perspective
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Identifying describing and measuring personality traits
Traits perspective
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Observational learning self efficiency
Social cognitive perspective
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Types of learning style
Visual Audio Solitary Social Logical Physical Verbal
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Different categories of Traits
Cardinal traits secondary characteristics Central traits
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Bandura principles of social learning
motivation attention retention production
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Give four Agentic perspective
intentionally forethought self reactivenes self Reflectivenes
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Give the Maslow hierarchy
self actualization estem love belonging safety physiological