問題一覧
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I am empowered to create unique, memorable and personal experiences for our guests. "You can achieve so much more by empowering people to achieve on their own. Don't be too hands-on."
Norman Brinker, THE RITZ-CARLTON
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ABCD Model Ken Blanchard
Able, Believable, Connected, Dependable
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An increase in base pay that is tied to individual performance
merit raise
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social group that forms without a guidance from the organization.
informal group
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Most people enjoy being a part of a group or team. This sense of belonging can be helpful in managing employee direction and behavior in the workplace.
social needs
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modern theories
Self-Determination Theory Daniel Pink RESPECT Model Paul Marciano ABCD Mod el Ken Blanchard SCARF Model Neuroleadership David Rock
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Another ways to make a job enjoyable is to eliminate or minimize the things that make it uninteresting or unpleasant. Managers can motivate employees by providing fun ways to minimize these less attractive aspects
minimizing the negatives
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no algorithm exists for it, yo have to experiment the possibilities and devise a novel solution.
Heuristic Task:
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The most basic employee need is . The meet employee , the most obvious inducement is money provided through a paycheck
survival needs
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When all customer tips are put into a common "collection" and are then divided proportionally between the servers on duty.
pooled tips
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Voluntary payments given to service providers by customers after providers deliver service. Prompt service
individual tips
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The Needs that People Have
survival needs, social needs, financial rewards
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SCARF Model Neuroleadership David Rock
Status, Certainty, Autonomy, Relatedness, Fairness
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purpose is to publicly and officially say thank you for a job well done.
recognition program
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A bonus paid to all employees of a group for successfully meeting a specific goal.
group incentive plan
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A one-time lump sum payment made to an employee based on a performance evaluation
annual performance bonus
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Enabling employees to own a portion of the company, e.g., common stock or stock options
compensation through ownership
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Financial Rewards Pay Form
merit raise, annual performance bonus, spot bonus, individual tips, pooled tips, recognition program, group incentive plan, compensation through ownership
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employee implementation keys:
training, willingness, measurement, incentives, managerial buy-in
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you follow a set of established instructions down single pathway to one conclusion
Algorithmic Task
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RESPECT Model Paul Marciano
Recognition, Empowerment, Supportive Feedback, Partnering, Expectations, Consideration, Trust
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3 Factors Lead to Better Performance & Personal Satisfaction
autonomy, mastery, purpose
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_employees as those who are involved in and enthusiastic about their work and workplace. (Gallup)
engagement
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the general desire or willingness of someone to do sornething. (Oxford Dictionaries)
motivation
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IN MOTIVATING EMPLOYEES, MANAGERS MUST:
Understand what employees need and want. Know what tools are at their disposal to help motivate employees. Understand how employees react to both financial and non-financial rewards. Understand how their roles as managers and leaders are critical for doing all this effectively and in a way that
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is the assignment of decision-making responsibility to an individual
empowerment
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You don't work for dollar-you work to create and have fun."
walt disney, making the job fun
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To _ means TO INSTILL A DESIRE WITHIN A PERSON THAT ENCOURAGES THE PERSON TO ACT.
motivate
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A program designed to provide a reward (financial and/or symbolic) to employees who achieve a notable goal
recognition program
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empowerment helps to:
achieve the company's mission; tell employees that organization trusts them; allow employees to make decisions when their boss is away; fill the gaps when the circumstances are new, unique, or unexpected Limitations and Potential of Empowerment Degrees of Empowerment Unintended Consequences of Empowerment
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social group that includes the company as a whole.
formal group
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A one-time payment made to an employee who exhibited great performance through some specific act.
spot bonus