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  • 問題数 45 • 12/7/2023

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    問題一覧

  • 1

    Is the process of systematically evaluating and improving the efficiency and effectiveness of hospitality operations.

    Operations Audit

  • 2

    It includes the use of more efficient equipment; the reformulation of recipes and Standard practice, such as placing bed linens on a less frequent basis?

    Reducing

  • 3

    involves managing and optimizing the movement of goods and services from supplier to customer in the hospitality industry.

    Supply Chain Management

  • 4

    What is the purpose of a contingency plan in the hospitality industry?

    Handling unexpected events and crises

  • 5

    is the process of managing the movement of guests in and out of a hotel, including check-in and check-out procedures.

    Guest Arrival and Departure

  • 6

    is a document that outlines the steps and procedures to be followed in case of a fire or other emergency in a hospitality establishment.

    Emergency Response Plan

  • 7

    is the process of ensuring that products or services meet established standards and customer expectations in the hospitality industry.

    Quality Control

  • 8

    In the context of hospitality operations, what does the term "yield management" refer to?

    Maximizing room revenue

  • 9

    is the practice of minimizing waste and maximizing efficiency in hospitality operations.

    Lean Management

  • 10

    Is a key component of quality management that involves gathering and analyzing customer feedback to improve services.

    Continuous Improvement

  • 11

    is a system that helps a restaurant manage customer orders and payments efficiently.

    Point-of-Sale System

  • 12

    Which of the following is a key component of supply chain management in the hospitality industry?

    Quality Control

  • 13

    What role does technology play in the operations of the tourism industry?

    Streamlining processes and improving efficiency

  • 14

    is the impact of enhancing brand reputation by adopting environmentally friendly practices in hospitality operations.

    Sustainability

  • 15

    is the practice of making environmentally conscious decisions in hospitality operations.

    Green Practices

  • 16

    How does sustainability impact operations management in the hospitality and tourism industry?

    Enhances brand reputation

  • 17

    Ensuring all materials that can be used are appropriately used, by focusing purchases on materials that can be recycle or use.Ensuring all materials that can be used are appropriately used, by focusing purchases on materials that can be recycle or use.

    Recycling

  • 18

    What is the role of a point-of-sale (POS) system in a restaurant's operations?

    Processing customer payments and orders

  • 19

    is the process of setting prices for products or services in the hospitality industry.

    Pricing Strategy

  • 20

    The process of coordinating the movement of guests through different service points in a hotel or restaurant

    Guest Flow Management

  • 21

    involves the coordination and management of transportation services for tourists.

    Transportation Logistics

  • 22

    What is the concept of "lean management" in hospitality operations?

    Minimizing waste and maximizing efficiency

  • 23

    Is a visual representation of the sequence of steps or activities involved in delivering a service, often used in hospitality operations.

    Service Blueprint

  • 24

    Ensuring all food that can be safely used such as off-cuts and trimmings is used rather than throwing out?

    Reusing

  • 25

    What is the purpose of a service blueprint in hospitality operations?

    To map out the customer service process

  • 26

    is a measure of a hotel's ability to convert potential guests into actual customers

    Conversion Rate

  • 27

    What is the primary goal of operations management in the hospitality and tourism industry?

    Customer Satisfaction

  • 28

    is the practice of managing the distribution of goods and services to reach customers in the most efficient way.

    Distribution Management

  • 29

    is the practice of adjusting prices based on demand to revenue in the hotel industry.

    Yield Management

  • 30

    is the physical layout and arrangement of facilities in a hotel or restaurant.

    Layout Design

  • 31

    is the process of forecasting demand for hotel rooms, restaurant tables, and other services.

    Capacity Planning

  • 32

    What is the significance of forecasting in hospitality operations?

    Estimating future demand for services

  • 33

    is a measure of how well a hospitality business uses its resources to generate profit.

    Efficiency

  • 34

    involves managing relationships with suppliers to ensure a smooth flow of goods.

    Supplier Relationship Management

  • 35

    is the process of managing the inventory of food and beverage items in a restaurant or hotel.

    Inventory Control

  • 36

    is the concept that involves estimating future demand for services in the hospitality industry.

    Forecasting

  • 37

    Is the period during which a hotel or restaurant is closed for business to undergo renovations or maintenance.

    The Closure Period

  • 38

    is the total revenue generated by a hotel or restaurant before deducting expenses.

    The Gross Revenue

  • 39

    SOP in Hospitality and Tourism Industry means?

    Standard Operating Procedure

  • 40

    is a plan designed to address unforeseen events and crises in the hospitality industry.

    Contingency Plan

  • 41

    is the practice of managing the use of space to optimize efficiency and enhance the guest experience.

    Space Utilization

  • 42

    is the practice of adjusting staffing levels to match the demand for services in the hospitality industry.

    Staffing Optimization

  • 43

    is the primary goal of operations management in the hospitality and tourism industry.

    Customer satisfaction

  • 44

    Is a water that has already been used for washing, laundry or bathing purposes which is reused.

    Gray water

  • 45

    Is the ability to provide personalized services and experiences to individual guests in the hospitality industry.

    Customization