as a concept describes all technology that helps an organization run its business and operational processes.

can be customer-facing applications and solutions, business-critical production and logistics solutions, or back-office financial systems, among others.

on the other hand, can be considered as an asset that helps or assists the organization to achieve its stated aims or objectives.

Are used in almost all types of business.

 It is a desktop apparatus with a monitor and a Central Processing Unit

In the beginning, before Windows operating system was introduced around 1995, a computer worked only with

need to type a series of symbols or letters to execute an action

made generating hotel guest arrival and departure lists faster and more conveniently, while Lotus 1-2-3 spreadsheets eliminated manual computing or tabulation.

then allowed businesses to be more productive.

Allows computers to perform multiple functions.

was basically replaced by the computer.

allow business presentations to look more professional.

Allows computers to communicate with other devices like a printer, with other computers within the office, or a group using telephone lines. It allows computers to send and receive email; print and share information and documents.

is for a group of computers within the office that can share files and communicate with each other.

refers to computers in a small area (a locality) where computers can communicate using copper cable or simply the old telephone lines.

can mean leased lines from telephone companies that allow computers or terminals to communicate still through the copper cable.

allow guests and hotel reservations representatives to talk and confirm details,

split the telephone lines into two using a modem, allowing guests to talk while the hotel reservations clerk works with a program on the computer to ensure confirmation details.

that allow businesses to manage their expenses and revenues.

is most often used in small businesses. Bigger companies use SAP-SE (from its German name Systemanalyse Programmentwicklung Societas Europaea, which translates to System Analysis Program Development) Business One or Sage 300, which allow more customization and integration with other systems.

keeps track of customer interactions by collecting and storing information about them. It allows a business to make calls, send emails, create reports, add notes, and much more. By gathering crucial information, businesses can build long-lasting relationships with their clients.

two popular CRM software packages

GUI

using symbols that look exactly like a photograph and allow the user to use a pointing device that we call "mouse. " Figure 3.5 Lotus 1-2-3 was an early spreadsheet application available for MS-DOS.

used for generating guest information, operations report, and financial and accounting reports.

the more popular spreadsheet application is known as

used to connect phone lines,

can now be connected directly without the telephone and, in simple terms, allow multiple computers to connect directly to the internet or wired together as a local area network (LAN) to be able to store or share data among connected computers.

in creating documents; F1 and F2 are common codes where F stands for “function.”

a computer can connect to a printer, credit card interface, and other computers within the designated network-Local Area Network (LAN), Metro Area Network (MAN), or Wide Area Network (WAN).