問題一覧
1
where do managers work
organization
2
what are the characteristics of organizations
goals, people, structure
3
which of these is a managerial role
oversee others tasks
4
deliberate arrangement of people brought together for a common purpose
organization
5
this level of management makes org-wide descisions
top managers
6
they manage other managers
middle managers
7
these managers direct other employees
firstline managers
8
Management is to get things done
effectively, efficiently
9
this means doing the right things
effectiveness
10
What are the four functions of the four functions approach by: George "of the jungle" R. Terry
planning, organizing, leading, controlling
11
Management Roles are divided into 3. What are those?
Interpersonal, Informational, Descisional
12
Management roles under interpersonal
figurehead, liasion, leader
13
These are the managerial roles under informational
monitor, disseminator, spokesman
14
Managerial roles under descision making
Entrepreneur, Disturbance handler, Resource Allocator, Negotiator
15
These are the managerial skills
conceptual, human, technical
16
All internal and external factors that affect how a company functions
Environment
17
Factors, forces, outside the org that affect performance
external environment
18
these are the components of the internal business invironment
values system, vision and mission, organizational structure, corporate culture, human resources, physical resources
19
the shared values, principles, traditions, way of doing things that influences the way an org member reacts
organizational culture
20
These are the types of org culture
attention to detail, outcome orientation, people orientation, team orientation, agressiveness, stability, innovation and risk taking
21
viewpoints on management
economic resource, system of authority, class and status system
22
these are the areas of management
administration, personnel, production, financial, marketing, office
23
traits of a manager
intelligence, social maturity and breadth, inner motivation and achievement drive, human relation attitude
24
Power styles in managerial style
autocratic, participative, free-rein
25
managerial style/leadership style
employee oriented, task oriented
26
this fucker defined management as: the process by which a cooperative group directs actions towards common goals
Joseph Massie
27
According to George "of the jungle" R. Terry, these are the 6Ms used in an org
Men, Material, Machine, Method, Money, Markets
28
Metrics of organizational success
Productivity , profitability
29
2 funds of effective marketing
bring flow of goods to the org, satisfy customer ;)
30
This marked the evolution of management as a unified body if knowledge
Classical Management Approaches
31
This era of management ended in ______ because of the concept called _______ found in the book ______ by ________. Some examples of these were the ________ during the year _______. This age was called ____.
1776, Division of Labor, Wealth of Nations, Adam Smith, Arsenal of Venice, 1400, Early Management
32
This happened during 1780s - 1850. What was this and why was it important? What are the 2 reasons as to why this is important?
Industrial Revolution, Created corporations, organizational aspects, management became important
33
This age of management known as ________ started during 1911, with the book _______ by __________. His theory known as ________ uses the _______ to find the best way to do the job. Because of this, the dude was named the father of (4).
Classical Approaches, The Two Principles of Scientific Management , Frederick W. Taylor (Sheesh), Scientific Management , Scientific Method
34
This approach was introduced by Henri Fayol and Max Weber. He identified the 5 ______ and the ______. This theory is called? Made in the Classical Era
Management Functions, Principles of Management , General Administrative Theory
35
Fayol's 14 Principles of Management
Division of Labour, Authority, Discipline , Unity of Command and Direction, Subordination or individual interest, Renumeration , Centralization, Scalar Chain, Order, Equity, Stability Tenure of Personnel , Esprit de Corps, Initiative
36
This era happened between 1700 and 1950. It was called the _______. This era used psychology to create the perfect working environment. Robert Owen wanted better working conditions: Hugo Munsterberg used psychological tests and theories: Mary Parker Fallet thought orga should be viewed as a group.
Behavioural Approach
37
Under the behavioural Approach era, these controversial series of studies provided insights to individual and group behaviour. These studies were named from the company where it was conducted.
Hawthorne Studies
38
These movement made commitments to making management more humane.
Human Relations Movement
39
Under Behavioural, this field of study persists up to now. It researches the actions of people at work.
Organizational Behaviour
40
This approach happened between 1940-1950. This started after the war when commanders using a stats joined companies. and example of this were the ____ who joined the Ford Motor Companies. Still under this era, the ideas of these fuckers were adapted by the Japanese. _______ and ______ ideas became the basis for ______. Two principles: What was this era?
Whiz Kids, W. Edwards Deming, Joseph W. Juran, Total Quality Management (TQM), Continuous improvement , response to customer needs and expectation, Quantitative Approach
41
This era started in the 1960s. It is called ______. Unlike the early management theories which say na it's all applicable, this bitches say otherwise. This "otherwise" is called _________ or _____. This approach could be summarised in a statement in programming ____. One of the earliest of these studies was done by _______.
Contemporary Analysis , Contingency Approach, Situational Analysis , if then, Fred Fiedler
42
This approach views an org as a set of interrelated and independent parts arranged in a manner that produces a unified whole.
Systems Approach
43
Under Behavioural, this theory relates the manager's belief and employee's motivation using positive or negative motivational approaches
Theory X and theory Y - Douglas McGregor
44
1938 book describing the orgsnas a cooperative system
The Functions Of Executive Commands - Chester Barnard
45
Category of Systems easily influenced by le environment
open system