問題一覧
1
Improving efficiency and quality, optimized processes
ISO 9001
2
Food production Specifying food guidelines for ensuring food safety
ISO 22000
3
IT industry Internet security and data protection
ISO 27001
4
Service industry Improving service quality and customer satisfaction
ISO 20000
5
Medical device industry Insuring safety guidelines for medical products
ISO 13485
6
Design and monitoring process High quality goods
quality engineering
7
Investment in avoiding defects
prevention costs
8
Correction defects after products are delivered, including warranties, repairs and replacements
external failures costs
9
Mision and vision
quality policy and objectives
10
KPI, conduct internal and external audits and defect rates and customer satisfaction scores
performance evaluation
11
Structured framework- set of guidelines To ensure quality of the products
QMS
12
Cost resulting from internal and external failure
cost of non- conformance
13
Identify key processes, find input, output and interdependence
process based approach
14
Feedback surveys, address complaints promptly and effectively
customer focus
15
Benefits of qms
customer satisfaction regulatory compliance efficiency continuous improvement employee engagement
16
Version control, prevent error and and approval responsibility
document control
17
Cost associated with ensuring quality in products or services and cost of failing to meet the quality standards
COQ- COST OF QUALITY
18
Ensuring quality system is functioning correctly
quality audits
19
Internal( pre delivery issues like rework) and external (post delivery issues like return)
failure costs
20
Prevention costs key activity
quality planning training programs quality improvement projects
21
Unt'l automotive task force -improving automobile production
IATF 16949
22
Internal External
failure costs
23
To facilitate quality improvement and increase management understanding of equalities financial impact
COQ
24
Remedying defects discovered before products are delivered
internal failure costs
25
Inspection and testing Product and process audits Calibration of measuring equipment
appraisal costs
26
To prevent equipment failures
preventive maintenance
27
Expenditures in activities that prevent poor quality
cost of conformance
28
Costs related to measuring and evaluating products (testing, auditing)
appraisal costs
29
Aero space, quality and safety to aerospace services
AS- 9100D
30
To check that all processes are an standards
audits
31
Checking materials, processes and products against specs
verification
32
Cost associated with quality related legal issues
litigations and fines
33
Set of guidelines to ensure the performance of products
standard
34
Prevent potential risks/ minimize impact or damage
risks management
35
Every level of organization, every process quality is imposed
TQM