問題一覧
1
Structured framework- set of guidelines To ensure quality of the products
QMS
2
Set of guidelines to ensure the performance of products
standard
3
Design and monitoring process High quality goods
quality engineering
4
Every level of organization, every process quality is imposed
TQM
5
Cost associated with ensuring quality in products or services and cost of failing to meet the quality standards
COQ- COST OF QUALITY
6
To facilitate quality improvement and increase management understanding of equalities financial impact
COQ
7
Expenditures in activities that prevent poor quality
cost of conformance
8
Checking materials, processes and products against specs
verification
9
To check that all processes are an standards
audits
10
To prevent equipment failures
preventive maintenance
11
Cost resulting from internal and external failure
cost of non- conformance
12
Remedying defects discovered before products are delivered
internal failure costs
13
Correction defects after products are delivered, including warranties, repairs and replacements
external failures costs
14
Cost associated with quality related legal issues
litigations and fines
15
Investment in avoiding defects
prevention costs
16
Costs related to measuring and evaluating products (testing, auditing)
appraisal costs
17
Internal( pre delivery issues like rework) and external (post delivery issues like return)
failure costs
18
Prevention costs key activity
quality planning training programs quality improvement projects
19
Benefits of qms
customer satisfaction regulatory compliance efficiency continuous improvement employee engagement
20
Inspection and testing Product and process audits Calibration of measuring equipment
appraisal costs
21
Internal External
failure costs
22
Improving efficiency and quality, optimized processes
ISO 9001
23
Unt'l automotive task force -improving automobile production
IATF 16949
24
Medical device industry Insuring safety guidelines for medical products
ISO 13485
25
Food production Specifying food guidelines for ensuring food safety
ISO 22000
26
Service industry Improving service quality and customer satisfaction
ISO 20000
27
IT industry Internet security and data protection
ISO 27001
28
Version control, prevent error and and approval responsibility
document control
29
Mision and vision
quality policy and objectives
30
Prevent potential risks/ minimize impact or damage
risks management
31
Feedback surveys, address complaints promptly and effectively
customer focus
32
Identify key processes, find input, output and interdependence
process based approach
33
KPI, conduct internal and external audits and defect rates and customer satisfaction scores
performance evaluation
34
Ensuring quality system is functioning correctly
quality audits
35
Aero space, quality and safety to aerospace services
AS- 9100D