問題一覧
1
is an activity, skill, and art that incorporates lessons learned across a wide spectrum of human knowledge. Perhaps the most time- honored form of communication is storytelling.
COMMUNICATION
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refers to the exchange of information between two or more people. It involves several components, including the sender, receiver, message, medium, and feedback.
COMMUNICATION PROCESS
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Also known as the communicator or source, the sender initiates the communication process by encoding a message that they want to convey. This message can be a command, request, question, or idea.
Sender
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The receiver is the person to whom the message is directed. They must be able to receive and decode or interpret the sender’s information in order to comprehend it.
Receiver
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The message is the information that the sender wants to relay to the receiver. It can be conveyed through various means, including spoken or written words, body language, and tone of voice.
Message
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Also referred to as the channel, the medium is the means by which a message is transmitted. For example, text messages are transmitted through cell phones.
Medium
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The communication process is considered complete when the message has been successfully transmitted, received, and understood1. * can take various forms, such as a written or verbal response from the receiver or an act in response to the message1.
Feedback
8
Written business communication should be clear, concise. accurate, and timely so that the intended message can be easily understood by those receiving it.
Concise
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Communication should always be open to feedback to ensure that all parties involved have the opportunity to express their opinion and contribute ideas. Constructive feedback encourages reflective thinking and improvement. Successful professionals apply feedback from their superiors to improve performance
Feedback
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The content of business communication needs to be organized so that it can be easily understood by all recipients
Ideas Clarity
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courtesy is essential in business communication as it helps create respectful environment between people. This includes being polite in all interactions
Respectful
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communication generally involves the call to action, which helps the readers understand what you want to imply to them
Complete
13
it involves information moving from lower-level employees to their superiors, allowing them to stay informed about progress, challenges, and suggestions.
UPWARD COMMUNICATION
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is a type of communication where important messages flow from upper management down to lower-level employees. It is typically initiated by C-level executives of the message, the senders such as the CEO and then transmitted by managers to their team members..
DOWNWARD COMMUNICATION
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deals with the exchange of information from within the organization to parties outside of the organization. It also invalves conveying messages and information about the company, its products or services and its values. to the outside world.
EXTERNAL COMMUNICATION
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is a cross functional communication between employees at different levels of the organization. It is a direct dialog between employees of differing ranks who are not in the same chain of command.
DIAGONAL COMMUNICATION
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this occurs between individuals at different levels of the organization who are not in a direct reporting relationship but collaborates on common projects or tasks
HORIZONTAL DIAGONAL COMMUNICATION
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this type of communication happens when individuals from different hierarchical levels communicate without strictly following the formal chain of command.
VERTICAL DIAGONAL COMMUNICATION
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Gerald, the boss, asking questions to Richard, his employee, regarding the project proposal he made.
Downward Communication
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An employee giving out an annual report to his/her bosses.
Upward Communication
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Managers and employees gossiping through a group chat.
Diagonal Communication