“A travel and tour agency is an entity engaged in the business of extending to individuals or groups, travel services and assistance to include documentation, ticketing, booking for transportation and/or accommodation; arrangements, handling and/or conduct of tours within or outside the Philippines, whether or not for a fee, commission or any form of monetary consideration.”

aims to counter sales wherein this transaction are the results of providing information and recommending suitable and attractive products.

assist in seeking advance request for space or service sometime in the future.

Two types of reservation

processing requires phone-in contact wit the supplier for the initial request, regular follow up confirmation and finalization of reservation.

a reservation that uses software system commonly known as CRS enables agent to access service and product online and do transaction

assist in the computation of fare charged of a passenger including the baggage.

4 different ways to calculate fare

provided by supplier that show their rate.

official airline guideline book

Rate being display in the system.

assistance with airline personnel through phone-in contact.

assist in the issuance of ticket which is the final step in processing passenger’s air travel requirements.

refers to the process of legally securing the necessary travel papers for prospective passengers

What are the operation of department of travel agency divided into 5?

It the ______ is the NUT that keeps all the BOLTS together.

Types of tour operators

It’s the preparation and implementation of all services with in an itinerary, within the time and within the estimated budget in order to meet the expectation of the paying client.

It is the travel document recording a route or journey.

Negotiating and collecting from suppliers the contracted rates and concessions available to Tour Operators.

Putting together the costs of the various activities or services included in the itinerary.

Desired profit plus cost and pro-rated concession. Listing of prices in the Tariff.

Processing the advance requests for space or services with the suppliers.

Collection of payments and payment to suppliers.

Assessment of the clients satisfaction in the package or product.

Transfers: Arrival or departure, Tours sightseeing or packaged, Accommodation Meals Passage (air,land,sea) Ancillary Service

product of Tour Operator that is basically refer to a product that is a combination of different travel components.

Basic component of tour packages

transport service either by air, sea and land to and from a point of origin to a destination, or destinations and back to the point of origin.

transportation to and from a destinations gateway such as an airport, pier or bus station to the place of lodging and vice versa.

a combination of transportation within the destination to sights and sites of interest, tour guides service, entrance fees, entertainment or activities and sometimes, snacks and meal.

refers to lodging and meals within the lodging establishment.

an individual who travels with the client from the point of origin and back and acts as the manager of the tour group.

2 types of tour package

- a tour put together according to the demands of the market to a popular tourist attraction or destination without consideration of the specific and special interest or requirements of a certain traveler or group. These are pre- packaged for the general run-of-the-mill traveler and always feature well- known attractions or activities have a high demand.

a tour put together according to the specifics of a client. Also called as tailor-made tour design according to the requirements and specifications of a particular traveler or group.

Types of siteseeing

Operated mornings or afternoons. Normally includes a snack.

Eight to ten hours with lunch.

Operated after six in the evening. Normally includes dinner and a drink.

Tours that are not included in the Tour Package for which the client pays extra.