問題一覧
1
what 3 things should you do after a rush
clean, stock, prep
2
what must be handed out with every order, why
a ticket, order accuracy
3
what is the first thing you do when refilling the ice bins?
put on gloves
4
who comes first the customer at the window or at the speaker
speaker
5
where must the ice scoop be kept at the drink stations?
in the ice bin, handle up
6
when are you allowed to park a car or ask them to pull forward
never
7
what 4 things must be handed out with a fork?
BBQ plate, cheesecake slice, slaw, chili or cheese fries/ or low carb platter
8
if a customer orders a burger and fry do we suggest a tray? why
no, we do not suggestive sell
9
what is the answer to every question
my pleasure
10
how many of each are passed out (ketchup) reg fry- large fry- tray fry
2, 3, 2
11
what should be done every night to the drink nozzles
remove nozzles, separate, then soak in soda water or bleach
12
what is the proper opening response to every customer
hi, welcome to cookout, may i take your order please
13
what is the proper closing response when the customer is leaving
see you next time!
14
is a drink included in the price of a BBQ plate
no
15
how many of each are passed out(napkins) - tray - huge burger - shake
2, 1,1
16
what is the difference between the BBQ tray and BBQ plate
a tray comes with a bun, choice of two sides, and a drink, plate has no bun set sides and no drink
17
if a tray is ordered do you inform them of the 2 side option? why
yes, order accuracy
18
when should a knife be handed out
upon request or low carb platter
19
how much does it cost to substitute a shake for a drink in a tray?
1.60$
20
what is the hold time for tea
3 hours
21
what is on a steak style burger?
mayo, a1, lettuce, tomato, grilled
22
how much ice goes into a cup of tea?
2/3
23
can you substitute onion rings for hush puppies on a BBQ plate?
no
24
do we accept -checks- visa/mastercard- American express
no yes no
25
how much ice goes into a cup of soda?
1/2
26
what is the maximum number of beeps allowed before you answer the speaker
3
27
why do we leave plastic sleeves on cups at the register stations
Health code / sanitation
28
what color should a bill turn when marked by a couterfeit pen
real- yellow/ tan fake dark brown/black
29
how many orders are allowed per car?
99
30
when do you ask if the customer wants sauce with nuggets and strips?
never
31
what two questions should be asked when a customer orders a low carb platter
chicken or beef - cheese or bacon
32
what must you as a cashier always wear
a smile
33
what do you do if a customer seems angry, upset, or has a complaint
BLAST- believe, listen, apologize, satisfy, and thank
34
what should be handed out with every BLT
a pack of pepper
35
how many times do we charge for cheese on the following items - huge burger- large fry
1 time, 2 times
36
can you get a coke float as your drink in a tray
yes
37
when is it okay to put a customer on hold
never
38
what 2 things must you do if you receive a bill larger than a 20$
mark with counter fit pen, call it back to the manager
39
name 4 items you call out to the back
just look at the other paper...
40
what 3 things must be on a void ticket
employee signature, manager signature, reason
41
what 3 things must be handed out with every milkshake
spoon straw napkin
42
can a customer order the try without a drink
no