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42問 • 2年前
  • Courtney Bradshaw
    • 通報

    問題一覧

  • 1

    what is the maximum number of beeps allowed before you answer the speaker

    3

  • 2

    when is it okay to put a customer on hold

    never

  • 3

    what is the proper opening response to every customer

    hi, welcome to cookout, may i take your order please

  • 4

    what is the proper closing response when the customer is leaving

    see you next time!

  • 5

    what is the answer to every question

    my pleasure

  • 6

    what must you as a cashier always wear

    a smile

  • 7

    what do you do if a customer seems angry, upset, or has a complaint

    BLAST- believe, listen, apologize, satisfy, and thank

  • 8

    how much ice goes into a cup of tea?

    2/3

  • 9

    how much ice goes into a cup of soda?

    1/2

  • 10

    what is the first thing you do when refilling the ice bins?

    put on gloves

  • 11

    where must the ice scoop be kept at the drink stations?

    in the ice bin, handle up

  • 12

    do we accept -checks- visa/mastercard- American express

    no yes no

  • 13

    what 3 things must be handed out with every milkshake

    spoon straw napkin

  • 14

    what 4 things must be handed out with a fork?

    BBQ plate, cheesecake slice, slaw, chili or cheese fries/ or low carb platter

  • 15

    name 4 items you call out to the back

    just look at the other paper...

  • 16

    what is on a steak style burger?

    mayo, a1, lettuce, tomato, grilled

  • 17

    why do we leave plastic sleeves on cups at the register stations

    Health code / sanitation

  • 18

    when should a knife be handed out

    upon request or low carb platter

  • 19

    what should be done every night to the drink nozzles

    remove nozzles, separate, then soak in soda water or bleach

  • 20

    what is the hold time for tea

    3 hours

  • 21

    what two questions should be asked when a customer orders a low carb platter

    chicken or beef - cheese or bacon

  • 22

    what should be handed out with every BLT

    a pack of pepper

  • 23

    what must be handed out with every order, why

    a ticket, order accuracy

  • 24

    how many orders are allowed per car?

    99

  • 25

    what 3 things must be on a void ticket

    employee signature, manager signature, reason

  • 26

    what 2 things must you do if you receive a bill larger than a 20$

    mark with counter fit pen, call it back to the manager

  • 27

    what color should a bill turn when marked by a couterfeit pen

    real- yellow/ tan fake dark brown/black

  • 28

    is a drink included in the price of a BBQ plate

    no

  • 29

    how many times do we charge for cheese on the following items - huge burger- large fry

    1 time, 2 times

  • 30

    what is the difference between the BBQ tray and BBQ plate

    a tray comes with a bun, choice of two sides, and a drink, plate has no bun set sides and no drink

  • 31

    how much does it cost to substitute a shake for a drink in a tray?

    1.60$

  • 32

    can you get a coke float as your drink in a tray

    yes

  • 33

    when are you allowed to park a car or ask them to pull forward

    never

  • 34

    who comes first the customer at the window or at the speaker

    speaker

  • 35

    if a tray is ordered do you inform them of the 2 side option? why

    yes, order accuracy

  • 36

    can a customer order the try without a drink

    no

  • 37

    if a customer orders a burger and fry do we suggest a tray? why

    no, we do not suggestive sell

  • 38

    can you substitute onion rings for hush puppies on a BBQ plate?

    no

  • 39

    what 3 things should you do after a rush

    clean, stock, prep

  • 40

    when do you ask if the customer wants sauce with nuggets and strips?

    never

  • 41

    how many of each are passed out(napkins) - tray - huge burger - shake

    2, 1,1

  • 42

    how many of each are passed out (ketchup) reg fry- large fry- tray fry

    2, 3, 2

    • call out test

    call out test

    Courtney Bradshaw · 45問 · 1年前

    call out test

    call out test

    45問 • 1年前
    Courtney Bradshaw

    style test pt 1

    style test pt 1

    Courtney Bradshaw · 16問 · 1年前

    style test pt 1

    style test pt 1

    16問 • 1年前
    Courtney Bradshaw

    問題一覧

  • 1

    what is the maximum number of beeps allowed before you answer the speaker

    3

  • 2

    when is it okay to put a customer on hold

    never

  • 3

    what is the proper opening response to every customer

    hi, welcome to cookout, may i take your order please

  • 4

    what is the proper closing response when the customer is leaving

    see you next time!

  • 5

    what is the answer to every question

    my pleasure

  • 6

    what must you as a cashier always wear

    a smile

  • 7

    what do you do if a customer seems angry, upset, or has a complaint

    BLAST- believe, listen, apologize, satisfy, and thank

  • 8

    how much ice goes into a cup of tea?

    2/3

  • 9

    how much ice goes into a cup of soda?

    1/2

  • 10

    what is the first thing you do when refilling the ice bins?

    put on gloves

  • 11

    where must the ice scoop be kept at the drink stations?

    in the ice bin, handle up

  • 12

    do we accept -checks- visa/mastercard- American express

    no yes no

  • 13

    what 3 things must be handed out with every milkshake

    spoon straw napkin

  • 14

    what 4 things must be handed out with a fork?

    BBQ plate, cheesecake slice, slaw, chili or cheese fries/ or low carb platter

  • 15

    name 4 items you call out to the back

    just look at the other paper...

  • 16

    what is on a steak style burger?

    mayo, a1, lettuce, tomato, grilled

  • 17

    why do we leave plastic sleeves on cups at the register stations

    Health code / sanitation

  • 18

    when should a knife be handed out

    upon request or low carb platter

  • 19

    what should be done every night to the drink nozzles

    remove nozzles, separate, then soak in soda water or bleach

  • 20

    what is the hold time for tea

    3 hours

  • 21

    what two questions should be asked when a customer orders a low carb platter

    chicken or beef - cheese or bacon

  • 22

    what should be handed out with every BLT

    a pack of pepper

  • 23

    what must be handed out with every order, why

    a ticket, order accuracy

  • 24

    how many orders are allowed per car?

    99

  • 25

    what 3 things must be on a void ticket

    employee signature, manager signature, reason

  • 26

    what 2 things must you do if you receive a bill larger than a 20$

    mark with counter fit pen, call it back to the manager

  • 27

    what color should a bill turn when marked by a couterfeit pen

    real- yellow/ tan fake dark brown/black

  • 28

    is a drink included in the price of a BBQ plate

    no

  • 29

    how many times do we charge for cheese on the following items - huge burger- large fry

    1 time, 2 times

  • 30

    what is the difference between the BBQ tray and BBQ plate

    a tray comes with a bun, choice of two sides, and a drink, plate has no bun set sides and no drink

  • 31

    how much does it cost to substitute a shake for a drink in a tray?

    1.60$

  • 32

    can you get a coke float as your drink in a tray

    yes

  • 33

    when are you allowed to park a car or ask them to pull forward

    never

  • 34

    who comes first the customer at the window or at the speaker

    speaker

  • 35

    if a tray is ordered do you inform them of the 2 side option? why

    yes, order accuracy

  • 36

    can a customer order the try without a drink

    no

  • 37

    if a customer orders a burger and fry do we suggest a tray? why

    no, we do not suggestive sell

  • 38

    can you substitute onion rings for hush puppies on a BBQ plate?

    no

  • 39

    what 3 things should you do after a rush

    clean, stock, prep

  • 40

    when do you ask if the customer wants sauce with nuggets and strips?

    never

  • 41

    how many of each are passed out(napkins) - tray - huge burger - shake

    2, 1,1

  • 42

    how many of each are passed out (ketchup) reg fry- large fry- tray fry

    2, 3, 2