問題一覧
1
what is the maximum number of beeps allowed before you answer the speaker
3
2
when is it okay to put a customer on hold
never
3
what is the proper opening response to every customer
hi, welcome to cookout, may i take your order please
4
what is the proper closing response when the customer is leaving
see you next time!
5
what is the answer to every question
my pleasure
6
what must you as a cashier always wear
a smile
7
what do you do if a customer seems angry, upset, or has a complaint
BLAST- believe, listen, apologize, satisfy, and thank
8
how much ice goes into a cup of tea?
2/3
9
how much ice goes into a cup of soda?
1/2
10
what is the first thing you do when refilling the ice bins?
put on gloves
11
where must the ice scoop be kept at the drink stations?
in the ice bin, handle up
12
do we accept -checks- visa/mastercard- American express
no yes no
13
what 3 things must be handed out with every milkshake
spoon straw napkin
14
what 4 things must be handed out with a fork?
BBQ plate, cheesecake slice, slaw, chili or cheese fries/ or low carb platter
15
name 4 items you call out to the back
just look at the other paper...
16
what is on a steak style burger?
mayo, a1, lettuce, tomato, grilled
17
why do we leave plastic sleeves on cups at the register stations
Health code / sanitation
18
when should a knife be handed out
upon request or low carb platter
19
what should be done every night to the drink nozzles
remove nozzles, separate, then soak in soda water or bleach
20
what is the hold time for tea
3 hours
21
what two questions should be asked when a customer orders a low carb platter
chicken or beef - cheese or bacon
22
what should be handed out with every BLT
a pack of pepper
23
what must be handed out with every order, why
a ticket, order accuracy
24
how many orders are allowed per car?
99
25
what 3 things must be on a void ticket
employee signature, manager signature, reason
26
what 2 things must you do if you receive a bill larger than a 20$
mark with counter fit pen, call it back to the manager
27
what color should a bill turn when marked by a couterfeit pen
real- yellow/ tan fake dark brown/black
28
is a drink included in the price of a BBQ plate
no
29
how many times do we charge for cheese on the following items - huge burger- large fry
1 time, 2 times
30
what is the difference between the BBQ tray and BBQ plate
a tray comes with a bun, choice of two sides, and a drink, plate has no bun set sides and no drink
31
how much does it cost to substitute a shake for a drink in a tray?
1.60$
32
can you get a coke float as your drink in a tray
yes
33
when are you allowed to park a car or ask them to pull forward
never
34
who comes first the customer at the window or at the speaker
speaker
35
if a tray is ordered do you inform them of the 2 side option? why
yes, order accuracy
36
can a customer order the try without a drink
no
37
if a customer orders a burger and fry do we suggest a tray? why
no, we do not suggestive sell
38
can you substitute onion rings for hush puppies on a BBQ plate?
no
39
what 3 things should you do after a rush
clean, stock, prep
40
when do you ask if the customer wants sauce with nuggets and strips?
never
41
how many of each are passed out(napkins) - tray - huge burger - shake
2, 1,1
42
how many of each are passed out (ketchup) reg fry- large fry- tray fry
2, 3, 2