person or group of people who directs and controls an organization at the highest level

person who assists the organization on quality management system realization , giving advice or information

taking part in an activity, event or situation

involvement in, and contribution to, activities to achieve shared objectives

person or a group of persons with assigned responsibility and authority to make decisions on the configuration

individual person assigned by a DRP-provider to assist the parties in resolving a dispute

person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives

combination of internal and external issues that can have an effect on an organization’s approach to developing and achieving its objectives

person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity

person or organization that could or does receive a product or a service that is intended for or required by this person or organization

organization that provides a product or a service

provider that is not part of the organization

person or organization that supplies and operates an external dispute resolution process

organization consisting of member organizations or persons

functional unit with administrative and technical responsibility for defining and implementing the measurement management system

activity to enhance performance

recurring activity to enhance performance

coordinated activities to direct and control an organization

management with regard to quality

part of quality management focused on setting quality objectives and specifying necessary operational processes , and related resources to achieve the quality objectives

part of quality management focused on providing confidence that quality requirements will be fulfilled

part of quality management focused on fulfilling quality requirements

part of quality management focused on increasing the ability to fulfil quality requirements

coordinated activities to direct and control configuration

activities for control of the output after formal approval of its product configuration information

smallest identified object of work in a project

planning, organizing, monitoring , controlling and reporting of all aspects of a project ,and the motivation of all those involved in it to achieve the project objectives

object within a configuration that satisfies an end-use function

set of interrelated or interacting activities that use inputs to deliver an intended result

unique process, consisting of a set of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective conforming to specific requirements, including the constraints of time, cost and resources

process of establishing, documenting, implementing, maintaining and continually improving a quality management system

process of attaining competence

specified way to carry out an activity or a process

make an arrangement where an external organization performs part of an organization’s function or process

binding agreement

set of processes that transform requirements for an object into more detailed requirements for that object

set of interrelated or interacting elements

system of facilities, equipment and services needed for the operation of an organization

set of interrelated or interacting elements of an organization to establish policies and objectives, and processes to achieve those objectives

part of a management system with regard to quality

set of conditions under which work is performed

set of operations required to ensure that measuring equipment conforms to the requirements for its intended use

set of interrelated or interacting elements necessary to achieve metrological confirmation and control of measurement processes

intentions and direction of an organization as formally expressed by its top management

policy related to quality

aspiration of what an organization would like to become as expressed by top management

organization’s purpose for existing as expressed by top management

plan to achieve a long-term or overall objective