A user contacts the service desk and states a hardware conflict error is showing in their Device Manager. Which of the following log files should you review to determine the source of the conflict?

Which of the following remote access protocols should you use to connect to a Windows 2019 server and control it with your mouse and keyboard from your workstation?

Your company has just installed a new proxy server and has asked you to configure all of the Windows workstations to use it. Which of the following Internet Options tabs in the Windows Control Panel should you configure?

You have just finished installing a new workstation for a user in your office. They need to be able to see the other workstations on the company's workgroup. Which of the following settings should you ensure is enabled?

You are troubleshooting a user's laptop that is unable to print a document. You have verified the printer is working and properly connected to the workstation by USB. Which of the following actions should you attempt to fix the problem in Windows 10?

Your company wants to provide a secure SSO solution for accessing both the corporate wireless network and its network resources. Which of the following technologies should be used?

You attempt to boot a Windows 10 laptop and receive an "Operating System Not Found" error on the screen. You can see the hard disk listed in the UEFI/BIOS of the system. Which of the following commands should you use to add the Windows installation to the boot manager?

A network technician must allow HTTP traffic from the Internet over port 80 to an internal server running HTTP over port 81. Which of the following is this an example of?

Tamera just purchased a Wi-Fi-enabled Nest Thermostat for her home. She has hired you to install it, but she is worried about a hacker breaking into the thermostat since it is an IoT device. Which of the following is the BEST thing to do to mitigate Tamera's security concerns? (Select TWO)

You have discovered that an employee has been conducting illegal activities using his workplace computer. You have taken possession of the employee's laptop according to your company's procedures and are waiting to give it to law enforcement authorities. What should you do when turning over the laptop to the police?

Which of the following MacOS features allows the user to create a user account that is used to sign in to the App Store, iCloud, and iTunes?

Jason's iPhone has not received any emails or SMS messages in the few 4 hours. Which of the following is the most cause of these issues?

A small business recently experienced a catastrophic data loss due to flooding from a recent hurricane. The customer had no backups, and flooding destroyed all of the hardware associated with the small business. As part of the rebuilding process, the small business contracts with your company to help create a disaster recovery plan to ensure this never reoccurs again. Which of the following recommendations should you include as part of the disaster recovery plan?

Which of the following types of backup requires the LEAST time to complete a backup?

Your company is concerned about the possibility of power fluctuations that may occur and cause an immediate loss of power for several minutes to their server room. To prevent this condition, they are installing a large rack-mounted UPS to protect the server. Which type of condition are they trying to prevent using this UPS?

You are configuring a SOHO network and only denying specific IP addresses from accessing the network while allowing any IP addresses not found on the list. Which of the following should be implemented?

Dion Training has recently replaced the batteries in their rack-mounted UPS in their data center. Which of the following should their technicians do to dispose of the depleted batteries?

A user's SOHO wireless network appears to have significantly slowed down today. Normally, they can download files at 900 Mbps or more, but today, they only averaged 23 Mbps when downloading. You check their wireless settings and see the following: Network SSID: DionTraining Security: WPA2 Password: diontraining Mode: AC ISP: Fiber1Gbps Which of the following is MOST likely the problem?

Which of the following operating systems cannot be run on a laptop?

Which of the following types of attacks involves changing the system's MAC address before it connects to a wireless network?

Which of the following commands is used on a Linux system to change a user's password on the system?

You need to move a 75-pound box with a rack-mounted UPS in it. Which of the following actions should you take?

You are configuring a new printer for a small real estate office. There are only 4 computers in the network, and they are all connected to a single 4-port switch/router/cable modem device. There are no additional open ports on the device and no servers configured within the network. All the computers operate as part of a single workgroup with no domain controller. You need to configure the printer to allow all 4 computers to print to it as long as they are connected to the switch. Which of the following methods would BEST allow the users to print to the printer based on this network's configuration?

Which of the following features allows a Linux server to provide file-sharing services to a company's Windows 10 workstations?

Jason wants to configure his Windows 10 laptop to suspend individual USB ports when not in use. Which of the following Control Panel sections should he use to set the USB selective suspend feature?

Which of the following is TRUE about the GPT schema?

Which editions of Windows 10 can you connect to using Remote Desktop?

You work for Dion Training as a physical security manager. You are concerned that the physical security at the entrance to the company is not sufficient. To increase your security, you are determined to prevent piggybacking. What technique should you implement first?

A client contacts the service desk and complains that their smartphone is warm to the touch and their battery only lasts 4 hours a day, not the 10 hours advertised by your company. You ask them for the status of their location settings, which are summarized below: * Storage (49 GB Used, 15 GB Free, 64 GB Total) * Mail Client (Corporate account set to push, Personal account set to pull hourly) * Display (Auto brightness, Lock after 30 minutes, Night mode disabled) * Calls (33 minutes used during last 24 hours) * Data (52 MB used during last 24 hours) * Location (All apps set to "allow while using") Based on the information provided, what should be changed to resolve this client's problem?

What is the name of a program that monitors user activity and sends that information to someone else?

Which of the following backup rotation schemes overwrites the oldest media with the current backup being performed?

A co-worker just sent you a macro-enabled Microsoft Word document. After you opened the file, your computer began to delete the photos stored in your c:\photos directory. What type of malware did you MOST likely receive?

Which of the following allows users to save their current session to disk and before powering down their Windows 10 laptop?

Tamera trying to install Windows 11 (64-bit) on an older laptop she found in her closet. The installation is continually failing and producing an error. The laptop has a dual-core 1.2 GHz processor, 2 GB of memory, a 250 GB hard drive, and a 1280 x 720 screen resolution. Which item in the laptop must be upgraded to meet the minimum requirements for installing Windows 11?

A user is complaining that the touchscreen on their smartphone is not responding to their touch. What is the FIRST step you recommend to solve this issue?

Which of the following Windows tools can a technician use to gather information about a workstation and create a comprehensive list of hardware, system components, and the software environment used by that workstation?

Which of the following would NOT be included in a company's password policy?

Which of the following devices should you NEVER disassemble during troubleshooting due to the risk of electrocution?

What is the FOURTH step of the seven-step malware removal process?

Dion Training utilizes a federation authentication model for all of its internal and external services. If an employee needs to access one of the company's web applications from their smartphone, they use a username and password to log in to the main website. They then are transferred and authenticated to all of the other sites and services automatically. Which of the following type of authentication is this known as?

Every new employee at Dion Training must sign a document to show they understand the proper rules for using the company's computers. This document states that the new employee has read the policy that dictates what can and cannot be done from the corporate workstations. Which of the following documents BEST describes this policy?

You are troubleshooting a workstation and want to check if any S.M.A.R.T. errors are being reported. Which of the following tools should you use to troubleshoot this workstation?

Which command would be used to display the network address and subnet mask for the wired network connection on a Linux system?

Jason wants to configure his Windows 10 laptop to more quickly find files when he is searching its hard drive. Which of the following Control Panel sections should he use to configure his laptop for optimal searching performance?

Which of the following wireless technologies allows a wireless device to automatically be configured for a SOHO wireless network with the push of a button?

Which low power mode is used with Windows 10 laptops to save power, but it takes longer to turn back on and resume where the user left off?

Which of the following types of wireless connections requires a pin to be entered as part of the pairing process before it is utilized?

A customer is complaining that they cannot connect to the local network share drive. You run the command 'ipconfig /all' from their workstation, and it returns an IP of 169.254.34.12. Which of the following is the problem with this workstation?

Which of the following file system formatting types should be used with a DVD?

What is the minimum processor required to install Windows 11 (x64) on a device?

An offsite tape backup storage facility is involved with a forensic investigation. The facility has been told they cannot recycle their outdated tapes until the conclusion of the investigation. Which of the following is the MOST likely reason for this?

You have been asked to help a user upgrade their laptop from Windows 10 to Windows 11. The user has asked that all of their applications, user profiles, documents, and PST files be preserved during the upgrade. Which of the following types of upgrades or installations should you perform on this laptop?

You just received your monthly smartphone bill. As you review your charges, you notice that this month shows three times as much data usage as a normal month. You don't remember changing your usage pattern, so there should not have been a large increase in data used. Which of the following should you do FIRST to determine the source of the increased usage?

Fail To Pass Systems has just been the victim of another embarrassing data breach. Their database administrator needed to work from home this weekend, so he downloaded the corporate database to his work laptop. On his way home, he left the laptop in an Uber, and a few days later, the data was posted on the internet. Which of the following mitigations would have provided the greatest protection against this data breach?

A network administrator receives a call asking for assistance with connecting to the network. The person on the phone asks for the IP address, subnet mask, and VLAN required to access the network. What type of attack might this be?

You just installed a flat panel television in a conference room in your office building. The facilities manager is concerned that a lightning strike could damage it. The company is not worried about the threat of power outages because the conference room is only used a few times per week. Which of the following should be installed to BEST mitigate the facilities manager's concerns without spending too much money?

You are working as a forensic investigator for the police. The police have a search warrant to capture a suspect's workstation as evidence for an ongoing criminal investigation. As you enter the room with the policeman, he arrests the suspect and handcuffs him. What should you do FIRST?

What is the THIRD step of the seven-step malware removal process?

After a company rolls out software updates, Ann, a lab researcher, can no longer use the lab equipment connected to her PC. The technician contacts the vendor and determines there is an incompatibility with the latest version of the drivers. Which of the following should the technician perform to get the researcher back to work as quickly as possible?

Which version should you use when installing a Linux operating system and are concerned with end-of-life support?

What is the symbolic representation of the octal numeric permission 644?

Which of the following file types are commonly used to create simple scripts in the Windows command-line environment?

You are troubleshooting an issue with a Windows desktop and need to display the machine's active TCP connections. Which of the following commands should you use?

Peter is attempting to print to his office printer, but nothing comes out. Yesterday, his printer was working just fine. Peter does not notice any errors on the taskbar's printer icon. Which of the following actions should Peter try FIRST to solve this issue?

Which of the following password policies defines the number of previous passwords that cannot be reused when resetting a user's password?

Which of the following operating systems are NOT used in modern smartphones or tablets?

Which of the following technologies would you use to securely access the command line interface of a network's switches and routers remotely for configuration?

Which of the following Control Panel sections contains various tools like computer management, disk cleanup, print management, and the registry editor?

Michael, a salesman, is on a business trip and is trying to access his corporate email over the hotel's Wi-Fi network. Michael's laptop appears to be connected to the hotel's wireless network, but his email client cannot download any new messages and states, "Network Offline." Michael contacts the help desk for assistance. What action should the help desk technician tell Michael to perform to solve this issue?

Which of the following policies should be created to provide employees with the guidelines and limitations they must follow when using company-provided email, computers, and network access?

Which of the following components presents the largest risk of electrical shock to a technician?

You are working for a government contractor who requires all users to use a PIV device when sending digitally signed and encrypted emails. Which of the following physical security measures is being implemented?

Which of the following backup rotation schemes uses a complex mathematical puzzle to extend the number of unique days of backups stored with the least amount of tapes?

Your Windows 10 workstation is attempting to boot up when it receives the following error, "BOOTMGR is missing; Press Ctrl+Alt+Del to restart." To fix this, you insert your Windows installation disc and reboot into the Command Prompt under the System Recovery Options. Which of the following commands should you enter in the command prompt?

What anti-malware solution is installed as a dedicated on-premise appliance to scan all incoming traffic and prevent malware from being installed on any of your clients without requiring the installation of any software on your clients?

David is a brand new help desk technician. To perform his job, he needs to install programs and printers but should not have full access to change everything on a Windows workstation. Which of the following types of user accounts should David be given to perform his job as a help desk technician?

You are working as a desktop repair technician for a large corporation. The company uses the exact same desktop hardware for all of its user's workstations. Today, you have received multiple calls from users complaining that their screen becomes filled with static when moving their mouse. You noticed that the systems all received a security patch and other updates from the Microsoft Endpoint Configuration Management (MECM) server last night. Which of the following actions should you take to resolve this issue?

Which of the following commands is used on a Linux system to delete all the files and directories in a Linux system's filesystem?

Your son just attempted to start up three programs at once on his Windows 10 Home laptop. The application appears to be unresponsive, and a spinning circle has replaced his mouse cursor on the screen. What is the BEST solution to this problem?

A client contacts the service desk and complains that their smartphone is warm to the touch and their battery only lasts 4 hours a day, not the 10 hours advertised by your company. You ask them for the status of several settings: Email (never), Maps (always), Calender (while using), Messages (while using), Photos (never), App Store (while using), Bank (while using), and Weather (while using). Based on the information provided, what should be changed to resolve this client's problem?

You have just set up a Minecraft server on a spare computer within your network and want your friends to connect to it over the internet. What do you need to configure in your SOHO router to allow your friends to connect to the new Minecraft server you created?

An employee was recently moved from the Human Resources department into the Sales department. Which of the following should you check to ensure they no longer have access to the employee data stored in the Human Resource department share drives?

Which of the following BEST describes the process of documenting everyone who has physical access or possession of evidence?

Which partition of the hard drive is concealed from the user in the File Explorer within Windows 10 and is only used when imaging the computer back to its factory default state?

An employee at Dion Training is complaining that every time they reboot their Windows 10 workstation a music application is loaded. Which of the following commands would you use to disable the program from starting up each time Windows reboots?

Dion Training uses DHCP to assign private Class A IP addresses to its Windows 10 workstations. Which of the following IP addresses is a Class A address?

Which of the following is an APIPA or link-local address?