When a client is upset, which of the following are the most appropriate actions:

The “T” is the acronym “HEAT” stands for:

The “H” in the acronym “HEAT” stands for :

What best describes a person who is a “feeder”

What does the “L” in the acronym L.E.S.T stand for

which of the following statements is not a solution statement?

what is the best way to start your sentence to avoid verbally attacking the other person?

When you are ready to discuss your feelings about a specific conflict, it is good to write things down. What is the first step in writing process?

what is an appropriate way to avoid conflict among your team members?

Which is not an effective way to resolve conflict ?

what is the first step in resolving a disagreement with a team member?

which of the following phrases help in communicating concern while handling mistakes

if you know the answer to a clients question is no how should you begin your response

if the client easy to do something that you cannot do, what should you do?

why should you try to always answer the questions with a “yes”?

what are two things that must be present to experience compassion, fatigue?

Secondary traumatic stress is

To resolve a burn out a person will need to leave the role as a caregiver

what is compassion fatigue

Empathizing with an upset client who has made the decision to euthanize there companion animal is an example of

If you take several days off from work and feel rejuvenated without dreading returning to work you have most likely been experiencing

compassion fatigue is only brought up by multiple traumatic or stressful events

Why is a Home dental care program important ?

if a client mentions her cat has lost weight, despite an increase in food consumption, consider the following disease conditions

A dog is generally considered geriatric starting at what age

What type of information should you gather while initially scheduling a senior wellness exam.

A persistent cough is key to determining whether a patient has developed cardiac disease

What factor may take a client reluctant to implement a Home dental care program

resolution

Validation

denial

catharsis

bargaining

anger

compassion

depression

Barbiturate

Bereavement

grief

euthanasia

The drug enforcement agency of the US Department of Justice requires that an accurate records be kept for the amount of barbiturates class drug you use for each patient

Most people in the United States are reasonably comfortable with talking about death

people often view their pets as a feeling the role of a partner Child, or best friend

pet ownership can be good for human health, as it has been shown to be an important predictor of survival for people with coronary artery disease .

When performing youthanasia by injection of sodium pentobar the animal may struggle or vocalize, even though it is not conscious

once a client has made the decision to euthanize a pet you were obligated to let the client know if you do not agree with this decision

In the event that a client does not want to be present during euthanasia, it is also best that he, or she not be permitted to see the body after the animals dead, as this tends to increase anxiety and grief

Following euthanasia one’s death has been confirmed by the vet. It is best to tell the client that the patient is dead.

veterinary professionals usually receive extensive training on how to counsel grieving clients in professional, or technical school as part of the regular curriculum

the use of dark humor by the staff to cope with stress of euthanasia, is unfeeling action that has been shown to be ineffective

Family and friends, who make up a persons support system often do not fully understand the portance of the bond between a pet and the owner

The attachment of an owner to his, or her guide dog is usually less strong than the attachment of the owner to his or her family pet

client experiencing denial will often never fully except the reality of the situation they are experiencing

People usually experience the stages of grief in a specific order(first denial, then bargaining, anger, depression, and finally)

When a client is going through the anger stage of grief, it is best at the veterinarian, not allow the client expressed his or her anger in front of the staff

Children usually are able to accept a loss more quickly than an adult

What is the best way to help a client make a decision whether or not to elect a euthanize a pet?

identify the preferred route of sodium pentobarbital tittle administration for euthanasia

The most commonly used drug for euthanasia is

Clients most often may be reluctant to pay the bill when they are going through which stage of grief

A client comes in to your practice, euthanize her pet during the process she says “ isn’t there any other treatment we can try just yesterday my neighbor was telling me about herbal remedy that completely care of her cats cancer” this statement, best characterizes which stage of grief ?

A client comes in to your practice, to euthanize his pet during the process he says “ I’m thinking euthanasia may be a mistake. Rover seems to be making a turn for the better this morning, and I think he could pull through.” this statement, best characterizes which stage of grief process.

A client comes in to your practice. during the process he says. “ just last month. I lost my wife now I’m losing my Buffy I just don’t know how I can go on without them” this statement, best characterizes which stage of grief process?

Client comes to your practice to euthanize her pet during the process she says” If only I had fed her better quality food maybe this will not be happening” this statement, best characterizes which stage of grief?

During which stage of grief will a client often act in a way that makes him or her seem out of touch with reality

The percentage of pet owners who classify the attachment to the pets “ strong” is

Which of the following is usually the most helpful in coping with stress associated with euthanasia?

In general, the best way to assist a client who is experiencing guilt is to say something like

In general, the best way to assist a client who is expressing strong anger at the staff would be to

The person who describe the five stages of grieving (denial, bargaining, anger, depression, resolution) was

The grieving process is quite variable length, and Can last anywhere between a few ? And many ?

The word euthanasia is the ride from the Greek root eu meaning ? And. thanatos meaning ?

A factor that is much more important to consider when euthanizing large animals then when euthanizing small animals is