Final Exam

73問 • 2年前

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問題一覧

When a client is upset, which of the following are the most appropriate actions:

present, positive body language while communicating you truly care about the clients needs

The “T” is the acronym “HEAT” stands for:

take ownership

The “H” in the acronym “HEAT” stands for :

hear

What best describes a person who is a “feeder”

The value harmony, and avoid conflict

What does the “L” in the acronym L.E.S.T stand for

listen

which of the following statements is not a solution statement?

i’m sorry this happened to you

what is the best way to start your sentence to avoid verbally attacking the other person?

By saying “I…”

When you are ready to discuss your feelings about a specific conflict, it is good to write things down. What is the first step in writing process?

create a “why?” sentence

what is an appropriate way to avoid conflict among your team members?

communicate properly and talk about it openly

Which is not an effective way to resolve conflict ?

be harsh and critical

what is the first step in resolving a disagreement with a team member?

check the employee manual to see if there’s a policy pertaining to the discrepancy

which of the following phrases help in communicating concern while handling mistakes

thank you for bringing this to my attention We appreciate your feedback.

if you know the answer to a clients question is no how should you begin your response

Yes

if the client easy to do something that you cannot do, what should you do?

both B and C are correct

why should you try to always answer the questions with a “yes”?

allows a positive interaction

what are two things that must be present to experience compassion, fatigue?

Empathetic capability and caregiving relationship

Secondary traumatic stress is

when you witness someone else first hand trauma

To resolve a burn out a person will need to leave the role as a caregiver

true

what is compassion fatigue

The emotional stress you feel when providing compassion on a daily basis

Empathizing with an upset client who has made the decision to euthanize there companion animal is an example of

secondary trauma

If you take several days off from work and feel rejuvenated without dreading returning to work you have most likely been experiencing

compassion fatigue

compassion fatigue is only brought up by multiple traumatic or stressful events

False

Why is a Home dental care program important ?

both a and B

if a client mentions her cat has lost weight, despite an increase in food consumption, consider the following disease conditions

hyperthyroidism

A dog is generally considered geriatric starting at what age

seven years

What type of information should you gather while initially scheduling a senior wellness exam.

all of these choices

A persistent cough is key to determining whether a patient has developed cardiac disease

false

What factor may take a client reluctant to implement a Home dental care program

all are factors

resolution

The point in the grief process when they client routines are we establish and the pay is not forgotten, but has been assigned to a special place in the bereaved individuals heart.

Validation

Assuring a clan that they made the right decision following euthanasia of a pair and affirming that it is ok to grieve are examples of this

denial

focusing on a minor problems, such as a medical after just been giving a poor prognosis for an animal with terminal disease as a form of this

catharsis

A release of emotion necessary to work through ones grief

bargaining

Attempting to replace an animal that has died without giving for the pets that was lost is a form of this

anger

guilt may defined as this emotion turned inward

compassion

The understanding of suffering of others

depression

The manifestation of grief may be evident as irritability, sleep, irregularly, restlessness, and inability to concentrate

Barbiturate

Any one of a class of drugs that depress the entire central nervous system

Bereavement

A state of sadness, grief, and morning loss of a loved one

grief

emotion one experiences when anticipating or following the loss of an object of attachment

euthanasia

Both answers are correct

The drug enforcement agency of the US Department of Justice requires that an accurate records be kept for the amount of barbiturates class drug you use for each patient

True

Most people in the United States are reasonably comfortable with talking about death

false

people often view their pets as a feeling the role of a partner Child, or best friend

True

pet ownership can be good for human health, as it has been shown to be an important predictor of survival for people with coronary artery disease .

true

When performing youthanasia by injection of sodium pentobar the animal may struggle or vocalize, even though it is not conscious

true

once a client has made the decision to euthanize a pet you were obligated to let the client know if you do not agree with this decision

false

In the event that a client does not want to be present during euthanasia, it is also best that he, or she not be permitted to see the body after the animals dead, as this tends to increase anxiety and grief

false

Following euthanasia one’s death has been confirmed by the vet. It is best to tell the client that the patient is dead.

true

veterinary professionals usually receive extensive training on how to counsel grieving clients in professional, or technical school as part of the regular curriculum

false

the use of dark humor by the staff to cope with stress of euthanasia, is unfeeling action that has been shown to be ineffective

false

Family and friends, who make up a persons support system often do not fully understand the portance of the bond between a pet and the owner

true

The attachment of an owner to his, or her guide dog is usually less strong than the attachment of the owner to his or her family pet

false

client experiencing denial will often never fully except the reality of the situation they are experiencing

false

People usually experience the stages of grief in a specific order(first denial, then bargaining, anger, depression, and finally)

false

When a client is going through the anger stage of grief, it is best at the veterinarian, not allow the client expressed his or her anger in front of the staff

false

Children usually are able to accept a loss more quickly than an adult

true

What is the best way to help a client make a decision whether or not to elect a euthanize a pet?

give him or her information about euthanasia and treatment alternatives

identify the preferred route of sodium pentobarbital tittle administration for euthanasia

The most commonly used drug for euthanasia is

Sodium pentobarbital

Clients most often may be reluctant to pay the bill when they are going through which stage of grief

Anger

A client comes in to your practice, euthanize her pet during the process she says “ isn’t there any other treatment we can try just yesterday my neighbor was telling me about herbal remedy that completely care of her cats cancer” this statement, best characterizes which stage of grief ?

Bargaining

A client comes in to your practice, to euthanize his pet during the process he says “ I’m thinking euthanasia may be a mistake. Rover seems to be making a turn for the better this morning, and I think he could pull through.” this statement, best characterizes which stage of grief process.

Denial

A client comes in to your practice. during the process he says. “ just last month. I lost my wife now I’m losing my Buffy I just don’t know how I can go on without them” this statement, best characterizes which stage of grief process?

Depression

Client comes to your practice to euthanize her pet during the process she says” If only I had fed her better quality food maybe this will not be happening” this statement, best characterizes which stage of grief?

denial

During which stage of grief will a client often act in a way that makes him or her seem out of touch with reality

denial

The percentage of pet owners who classify the attachment to the pets “ strong” is

50%

Which of the following is usually the most helpful in coping with stress associated with euthanasia?

Talk with colleagues about it

In general, the best way to assist a client who is experiencing guilt is to say something like

You did everything you could help them

In general, the best way to assist a client who is expressing strong anger at the staff would be to

Just listen attentively and do not say anything

The person who describe the five stages of grieving (denial, bargaining, anger, depression, resolution) was

Elizabeth Kubler Ross

The grieving process is quite variable length, and Can last anywhere between a few ? And many ?

day; months

The word euthanasia is the ride from the Greek root eu meaning ? And. thanatos meaning ?

good; death

A factor that is much more important to consider when euthanizing large animals then when euthanizing small animals is

safety

問題一覧

When a client is upset, which of the following are the most appropriate actions:

present, positive body language while communicating you truly care about the clients needs

The “T” is the acronym “HEAT” stands for:

take ownership

The “H” in the acronym “HEAT” stands for :

hear

What best describes a person who is a “feeder”

The value harmony, and avoid conflict

What does the “L” in the acronym L.E.S.T stand for

listen

which of the following statements is not a solution statement?

i’m sorry this happened to you

what is the best way to start your sentence to avoid verbally attacking the other person?

By saying “I…”

When you are ready to discuss your feelings about a specific conflict, it is good to write things down. What is the first step in writing process?

create a “why?” sentence

what is an appropriate way to avoid conflict among your team members?

communicate properly and talk about it openly

Which is not an effective way to resolve conflict ?

be harsh and critical

what is the first step in resolving a disagreement with a team member?

check the employee manual to see if there’s a policy pertaining to the discrepancy

which of the following phrases help in communicating concern while handling mistakes

thank you for bringing this to my attention We appreciate your feedback.

if you know the answer to a clients question is no how should you begin your response

Yes

if the client easy to do something that you cannot do, what should you do?

both B and C are correct

why should you try to always answer the questions with a “yes”?

allows a positive interaction

what are two things that must be present to experience compassion, fatigue?

Empathetic capability and caregiving relationship

Secondary traumatic stress is

when you witness someone else first hand trauma

To resolve a burn out a person will need to leave the role as a caregiver

true

what is compassion fatigue

The emotional stress you feel when providing compassion on a daily basis

Empathizing with an upset client who has made the decision to euthanize there companion animal is an example of

secondary trauma

If you take several days off from work and feel rejuvenated without dreading returning to work you have most likely been experiencing

compassion fatigue

compassion fatigue is only brought up by multiple traumatic or stressful events

False

Why is a Home dental care program important ?

both a and B

if a client mentions her cat has lost weight, despite an increase in food consumption, consider the following disease conditions

hyperthyroidism

A dog is generally considered geriatric starting at what age

seven years

What type of information should you gather while initially scheduling a senior wellness exam.

all of these choices

A persistent cough is key to determining whether a patient has developed cardiac disease

false

What factor may take a client reluctant to implement a Home dental care program

all are factors

resolution

The point in the grief process when they client routines are we establish and the pay is not forgotten, but has been assigned to a special place in the bereaved individuals heart.

Validation

Assuring a clan that they made the right decision following euthanasia of a pair and affirming that it is ok to grieve are examples of this

denial

focusing on a minor problems, such as a medical after just been giving a poor prognosis for an animal with terminal disease as a form of this

catharsis

A release of emotion necessary to work through ones grief

bargaining

Attempting to replace an animal that has died without giving for the pets that was lost is a form of this

anger

guilt may defined as this emotion turned inward

compassion

The understanding of suffering of others

depression

The manifestation of grief may be evident as irritability, sleep, irregularly, restlessness, and inability to concentrate

Barbiturate

Any one of a class of drugs that depress the entire central nervous system

Bereavement

A state of sadness, grief, and morning loss of a loved one

grief

emotion one experiences when anticipating or following the loss of an object of attachment

euthanasia

Both answers are correct

The drug enforcement agency of the US Department of Justice requires that an accurate records be kept for the amount of barbiturates class drug you use for each patient

True

Most people in the United States are reasonably comfortable with talking about death

false

people often view their pets as a feeling the role of a partner Child, or best friend

True

pet ownership can be good for human health, as it has been shown to be an important predictor of survival for people with coronary artery disease .

true

When performing youthanasia by injection of sodium pentobar the animal may struggle or vocalize, even though it is not conscious

true

once a client has made the decision to euthanize a pet you were obligated to let the client know if you do not agree with this decision

false

Following euthanasia one’s death has been confirmed by the vet. It is best to tell the client that the patient is dead.

true

veterinary professionals usually receive extensive training on how to counsel grieving clients in professional, or technical school as part of the regular curriculum

false

the use of dark humor by the staff to cope with stress of euthanasia, is unfeeling action that has been shown to be ineffective

false

Family and friends, who make up a persons support system often do not fully understand the portance of the bond between a pet and the owner

true

The attachment of an owner to his, or her guide dog is usually less strong than the attachment of the owner to his or her family pet

false

client experiencing denial will often never fully except the reality of the situation they are experiencing

false

People usually experience the stages of grief in a specific order(first denial, then bargaining, anger, depression, and finally)

false

When a client is going through the anger stage of grief, it is best at the veterinarian, not allow the client expressed his or her anger in front of the staff

false

Children usually are able to accept a loss more quickly than an adult

true

What is the best way to help a client make a decision whether or not to elect a euthanize a pet?

give him or her information about euthanasia and treatment alternatives

identify the preferred route of sodium pentobarbital tittle administration for euthanasia

The most commonly used drug for euthanasia is

Sodium pentobarbital

Clients most often may be reluctant to pay the bill when they are going through which stage of grief

Anger

Bargaining

Denial

Depression

denial

During which stage of grief will a client often act in a way that makes him or her seem out of touch with reality

denial

The percentage of pet owners who classify the attachment to the pets “ strong” is

50%

Which of the following is usually the most helpful in coping with stress associated with euthanasia?

Talk with colleagues about it

In general, the best way to assist a client who is experiencing guilt is to say something like

You did everything you could help them

In general, the best way to assist a client who is expressing strong anger at the staff would be to

Just listen attentively and do not say anything

The person who describe the five stages of grieving (denial, bargaining, anger, depression, resolution) was

Elizabeth Kubler Ross

The grieving process is quite variable length, and Can last anywhere between a few ? And many ?

day; months

The word euthanasia is the ride from the Greek root eu meaning ? And. thanatos meaning ?

good; death

A factor that is much more important to consider when euthanizing large animals then when euthanizing small animals is

safety