問題一覧
1
Which of the following lists contains the four elements necessary to prove negligence in a court of law?
Duty, breach of duty, injury or damage, causation
2
A caller reports a strange person hanging around the neighborhood. What is the most appropriate law enforcement/police call classification for this case?
Suspicious/Wanted (Person, Circumstances, Vehicle)
3
In this course, the “three Ps” refer to
Protocol, procedure, and policy
4
A procedure that has been highly defined and structured and placed into a reference system is known as a
Protocol
5
Under the Incident Command System (ICS), the area assigned for the location and deployment of resources to minimize congestion at the scene is referred to as the
Staging area
6
The legal concept of detrimental reliance applies when
One party relies on the promised efforts of another party for help or assistance and, as a result, misses the opportunity to act in a manner that would have improved the situation
7
For many law enforcement/police calls, the most important characteristic of the reported event is the
Time of occurrence
8
In some emergency communication centers, the responsibilities of calltaking and dispatching are distinct roles performed by separate individuals
True
9
What does the term “mechanism of injury” (MOI) refer to?
The exchange of forces that results in an injury to the patient
10
When a caller is having difficulty understanding you over the phone, speaking louder is generally more helpful than speaking slower
False
11
In the context of law enforcement/police emergency radio telecommunications, BOLO stands for
“Be on the lookout”
12
Which of the following best describes the difference between eustress and distress?
Eustress is positive and motivating. Distress is negative and disabling
13
An incident requiring a HAZMAT response involves
The release or escape of a gas, liquid, or solid that, in any quantity, poses a threat to life , health, or property
14
Post-Dispatch Instructions (PDIs) are
Basic-level instructions given to the caller immediately after initiating dispatch
15
The best definition for “wake-effect collision” from the following is
A traffic accident caused by the passage of an emergency vehicle that does not directly involve (hit) the emergency vehicle
16
A fire/rescue apparatus is
A mobile fire/rescue unit that responds to the scene of fire/rescue incidents
17
Quality assurance specialists listen to audio recording of randomly selected calls in order to
Compare ETC performance with specific protocol and customer service performance standards
18
Which of the following terms is best described as a disorder that occurs when s persons normal response to a traumatic event does not fade over the course of a few days or weeks?
Post-traumatic stress disorder (PTSD)
19
During a disaster, the Incident Command System (ICS) provides an important framework for
Maintaining command, managing resources, and coordinating efforts
20
Which of the following is the best definition for "repetitive persistence"?
A calming technique in which the calltaker repeats a phrase verbatim using a firm but caring tone. The phrase should contain both an action and a reason for the action
21
For the caller, the perceived response time is often longer than the actual response time
True
22
Which of the following would be an example of a trauma incident?
A report of a burned patient
23
Burnout is best described as
A type of exhaustion (or inability to function normally) resulting from a buildup of long-term stress
24
The International Academies of Emergency Dispatch (IAED ) recognizes the emergency telecommunicator (ETC) as the first Incident Commander (IC) under the Incident Command System (ICS).
True
25
Which of the following lists contains the Four Hallmarks of Distress?
Persistent feelings of fatigue loss of motivation for the job, negativity, persistent cynicism
26
An effective quality improvement program includes random case review, private individual feedback, open shift/agency feedback, and
Continuing dispatch education (CDE)
27
In the context of firefighting, what does bunker (or turnout) gear refer to?
Either the basic trousers, boots, and jacket worn by firefighters or the entire combination of personal protective gear
28
The hysteria threshold refers to
The point at which a caller loses control over her/his actions and emotions
29
A radio tuner is used to “tune into” a specific bandwidth signal. Each turning point is commonly called
A channel
30
Within the electromagnetic spectrum, radio waves are the highest energy wave-type
False
31
Quality improvement programs use quality assurance findings to
Develop strategies and training to help employees improve
32
When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the ETC should
Obtain foreign language support, if available
33
In an emergency telecommunications context, what does the acronym CAD stand for?
Computer-aided dispatch
34
If a responder or field unit needs additional resources at the scene, who would typically be responsible for locating, notifying, and coordinating those additional resources?
The emergency telecommunicator
35
Which of the following lists contains the four priority symptoms?
Abnormal breathing, chest pain/discomfort (any), decreased level of consciousness, serious hemorrhage
36
In regard to legal negligence, causation is proven when
A direct link between the breach of duty and the identified injury or damage has been established
37
In the context of the communication process, the “medium” is
The channel or means of communication
38
A caller reports a heavy, black smoke coming from the window of a nearby building, What is the most appropriate fire/rescue call classification for this case?
Structure fire
39
An alert first-party caller reports that he doesn’t feel well. He explains that he feels nauseated and has some chest pain. What is the most appropriate medical call classification for this case?
Chest Pain/Chest Discomfort (Non-Traumatic)
40
When faced with an ethical dilemma in the communication center, the ETC should FIRST
Follow established protocol, procedure, and policy
41
What does the acronym TDD stand for?
Telecommunications device for the deaf
42
When communicating with a caller suffering for hallucinations or delusions, the ETC should challenge the caller’s false assertions and beliefs
False
43
In recent years, the total number of emergency calls has increased dramatically due to
Wireless technology
44
One of the best techniques for reducing the negative effect of call-processing gaps is to
Tell the caller what you are doing and why
45
Interagency communication (interoperability) tends to be inefficient and ineffective
Without standardized cross-agency rules and procedures for radio use
46
The International Academies of Emergency Dispatch (IAED ) recommends that emergency telecommunicators verify the address and callback number by repeating the information back to the caller
False
47
A caller reports someone breaking into a home. What is the most appropriate law enforcement/police call classification for this case?
Burglary (Bteak-and-enter)/Home Invasion
48
Most emergency callers are uncooperative or hysterical
False
49
When possible, emergency telecommunicators should always ask the caller for permission before providing Pre-Arrival Instructions
False
50
The nonspecific response of the body to any demand for change is
Stress