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問題一覧
1
Act on all points
duty manager
2
Staffing levels are correct
hk m
3
Maintain a high level of public relations
duty manager
4
Monitor the hk dep expenditures
hk m
5
Personally conducts key training
commis
6
Chair the daily operation meeting
hm gm
7
Daily and monthly fnb meeting
f&b manager
8
Respond promptly
bartender
9
Prepare checks for customer
bartender
10
Proper credit and cash handling
hotel associate
11
Review all vip blocking
fo manager
12
Ensures hygiene and cleanliness
commis
13
Ensures best quality
head chef
14
Coordinates with the engineering
head chef
15
Oral and written communication
hm gm
16
Coordinates and supervises the pps of food
f&b manager
17
Work closely with housekeeping and engineering
fo manager
18
Greet customer and present beverage menu
bartender
19
Changes in products and services
hm gm
20
Conduct regular inspections of the hotel facilities
hm gm
21
Greet and welcome the guest
hotel associate
22
Process transactions using the POS system
bartender
23
Gather all the pertinent documentation
hotel associate
24
Rooms and public areas are clean
hk m
25
Consistent and prescribe high quality
f&b manager
26
Monitor employee performance
hm gm
27
Daily inspection of rooms and public areas
hk m
28
Quarterly bed turning
hk s
29
Keeps aware of trends
f&b manager
30
Quick and decisive response
hm gm
31
Handle guest complaints
duty manager
32
Ensures the availability of stock
head chef
33
Offer assistance in an appropriate manner
hotel associate
34
Take order from serving staff
bartender
35
Shift briefing
hk s
36
Maintain a par stock
hk m
37
Ensures that all the kitchen equipment is operated
commis
38
Schedule walk through with GM/HK/M/DMs
hk s
39
Assists the demi chef
commis
40
Train, coach, and manage
hk m
41
Ensures the quality of food
head chef
42
Ensures menus are changed on a regular basis
head chef
43
Consultation and coordination
hm gm
44
Use suggestive selling techniqu
hotel associate
45
Accident or incident report log
duty manager
46
Ensure overall compliance
fo manager
47
Establishes recipes and methods
head chef
48
Achieve the maximum possible occupancy
duty manager
49
Check if all HK staff are in proper uniform
hk s
50
Process customer payment
bartender
51
Ensure that sufficient rooms are available for sale
duty manager
52
Organize and supervise all activities
f&b manager
53
Implements a daily, weekly, and monthly checklist
f&b manager
54
Balance the cash register
bartender
55
Ensure guest complaints are monitored
hm gm
56
Coordinates with the finance
f&b manager
57
Supervise the functioning of all f&b
f&b manager
58
Coordinate with the duty manager
hotel associate
59
Daily briefing and regular meetings
hk m
60
Identified and interpreted and solutions
hm gm
61
Ensures all the kitchen records
commis
62
Schedule daily, weekly, monthly, quarterly and yearly
hk s
63
Take control of all radios and Master Key Cards
hk s
64
Exhibit sensitivity
hotel associate
65
Ensure fair discipline is effected
fo manager
66
Closely coordinate with the pest control
hk m
67
Maintains excellence intradepartmental communication
commis
68
Ensure that only authorized personnel take hold of the master key
duty manager
69
Controls food waste
commis
70
Inspect all internal areas
duty manager
71
Assist in the solution of problems
fo manager
72
Oversee the activities of the front office
duty manager
73
Plan and supervise the linen room
hk m
74
Actively solicited
hm gm
75
Qualitative and quantitative sop
hm gm
76
F&B director overseeing the restaurant, bar, and banquet operations
f&b manager
77
Comply with all health, safety and hygiene standard policies
bartender
78
Hospitality and guest care
fo manager
79
Fill-in the guest registration card
hotel associate
80
Décor and daily upkeep of all fnb
f&b manager
81
Supervise the overall operations of hotel
duty manager
82
Keeps oneself updated with market knowledge and trends
head chef
83
Review room availability
fo manager
84
Effective cash handling and accounting
fo manager
85
Recommends changes in menu
commis
86
Preventive maintenance schedule
hk m
87
Review financial report
f&b manager
88
Process guest’s checks-ins and checkouts
hotel associate
89
Efficient marketing strategy
hm gm
90
Prepare the fo performance reports
fo manager
91
Assists the fnb director
f&b manager
92
Ensures storage of raw and cooked food
head chef
93
Defines quality standards of food
head chef
94
Routine inspection of guest bedrooms
hk s
95
Inspect as many rooms as possible
duty manager
96
Coordinate the room status
hotel associate
97
Review the daily arrival and departure report
fo manager
98
Prepare food and beverage
bartender
99
Make recommendation of all related inquiries
bartender
100
Monthly Inventory of Linens
hk s