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  • REA MAE VALENCIA

  • 問題数 100 • 4/10/2024

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    35

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    問題一覧

  • 1

    Act on all points

    duty manager

  • 2

    Staffing levels are correct

    hk m

  • 3

    Maintain a high level of public relations

    duty manager

  • 4

    Monitor the hk dep expenditures

    hk m

  • 5

    Personally conducts key training

    commis

  • 6

    Chair the daily operation meeting

    hm gm

  • 7

    Daily and monthly fnb meeting

    f&b manager

  • 8

    Respond promptly

    bartender

  • 9

    Prepare checks for customer

    bartender

  • 10

    Proper credit and cash handling

    hotel associate

  • 11

    Review all vip blocking

    fo manager

  • 12

    Ensures hygiene and cleanliness

    commis

  • 13

    Ensures best quality

    head chef

  • 14

    Coordinates with the engineering

    head chef

  • 15

    Oral and written communication

    hm gm

  • 16

    Coordinates and supervises the pps of food

    f&b manager

  • 17

    Work closely with housekeeping and engineering

    fo manager

  • 18

    Greet customer and present beverage menu

    bartender

  • 19

    Changes in products and services

    hm gm

  • 20

    Conduct regular inspections of the hotel facilities

    hm gm

  • 21

    Greet and welcome the guest

    hotel associate

  • 22

    Process transactions using the POS system

    bartender

  • 23

    Gather all the pertinent documentation

    hotel associate

  • 24

    Rooms and public areas are clean

    hk m

  • 25

    Consistent and prescribe high quality

    f&b manager

  • 26

    Monitor employee performance

    hm gm

  • 27

    Daily inspection of rooms and public areas

    hk m

  • 28

    Quarterly bed turning

    hk s

  • 29

    Keeps aware of trends

    f&b manager

  • 30

    Quick and decisive response

    hm gm

  • 31

    Handle guest complaints

    duty manager

  • 32

    Ensures the availability of stock

    head chef

  • 33

    Offer assistance in an appropriate manner

    hotel associate

  • 34

    Take order from serving staff

    bartender

  • 35

    Shift briefing

    hk s

  • 36

    Maintain a par stock

    hk m

  • 37

    Ensures that all the kitchen equipment is operated

    commis

  • 38

    Schedule walk through with GM/HK/M/DMs

    hk s

  • 39

    Assists the demi chef

    commis

  • 40

    Train, coach, and manage

    hk m

  • 41

    Ensures the quality of food

    head chef

  • 42

    Ensures menus are changed on a regular basis

    head chef

  • 43

    Consultation and coordination

    hm gm

  • 44

    Use suggestive selling techniqu

    hotel associate

  • 45

    Accident or incident report log

    duty manager

  • 46

    Ensure overall compliance

    fo manager

  • 47

    Establishes recipes and methods

    head chef

  • 48

    Achieve the maximum possible occupancy

    duty manager

  • 49

    Check if all HK staff are in proper uniform

    hk s

  • 50

    Process customer payment

    bartender

  • 51

    Ensure that sufficient rooms are available for sale

    duty manager

  • 52

    Organize and supervise all activities

    f&b manager

  • 53

    Implements a daily, weekly, and monthly checklist

    f&b manager

  • 54

    Balance the cash register

    bartender

  • 55

    Ensure guest complaints are monitored

    hm gm

  • 56

    Coordinates with the finance

    f&b manager

  • 57

    Supervise the functioning of all f&b

    f&b manager

  • 58

    Coordinate with the duty manager

    hotel associate

  • 59

    Daily briefing and regular meetings

    hk m

  • 60

    Identified and interpreted and solutions

    hm gm

  • 61

    Ensures all the kitchen records

    commis

  • 62

    Schedule daily, weekly, monthly, quarterly and yearly

    hk s

  • 63

    Take control of all radios and Master Key Cards

    hk s

  • 64

    Exhibit sensitivity

    hotel associate

  • 65

    Ensure fair discipline is effected

    fo manager

  • 66

    Closely coordinate with the pest control

    hk m

  • 67

    Maintains excellence intradepartmental communication

    commis

  • 68

    Ensure that only authorized personnel take hold of the master key

    duty manager

  • 69

    Controls food waste

    commis

  • 70

    Inspect all internal areas

    duty manager

  • 71

    Assist in the solution of problems

    fo manager

  • 72

    Oversee the activities of the front office

    duty manager

  • 73

    Plan and supervise the linen room

    hk m

  • 74

    Actively solicited

    hm gm

  • 75

    Qualitative and quantitative sop

    hm gm

  • 76

    F&B director overseeing the restaurant, bar, and banquet operations

    f&b manager

  • 77

    Comply with all health, safety and hygiene standard policies

    bartender

  • 78

    Hospitality and guest care

    fo manager

  • 79

    Fill-in the guest registration card

    hotel associate

  • 80

    Décor and daily upkeep of all fnb

    f&b manager

  • 81

    Supervise the overall operations of hotel

    duty manager

  • 82

    Keeps oneself updated with market knowledge and trends

    head chef

  • 83

    Review room availability

    fo manager

  • 84

    Effective cash handling and accounting

    fo manager

  • 85

    Recommends changes in menu

    commis

  • 86

    Preventive maintenance schedule

    hk m

  • 87

    Review financial report

    f&b manager

  • 88

    Process guest’s checks-ins and checkouts

    hotel associate

  • 89

    Efficient marketing strategy

    hm gm

  • 90

    Prepare the fo performance reports

    fo manager

  • 91

    Assists the fnb director

    f&b manager

  • 92

    Ensures storage of raw and cooked food

    head chef

  • 93

    Defines quality standards of food

    head chef

  • 94

    Routine inspection of guest bedrooms

    hk s

  • 95

    Inspect as many rooms as possible

    duty manager

  • 96

    Coordinate the room status

    hotel associate

  • 97

    Review the daily arrival and departure report

    fo manager

  • 98

    Prepare food and beverage

    bartender

  • 99

    Make recommendation of all related inquiries

    bartender

  • 100

    Monthly Inventory of Linens

    hk s