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OPERATIONS MANAGEMENT
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  • 問題数 35 • 10/8/2023

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    問題一覧

  • 1

    They will provide support to managers in relation to employment law, preparing job descriptions, advertisements, initial exit interviews, performance, induction, training programs and termination.

    HUMAN RESOURCE

  • 2

    Managing a complete unit or a section within a larger unit. This would equate to a unit catering manager working for a contract catering company, an executive chef, or the food and beverage manager of a small hotel.

    UNIT MANAGER/SECTION MANAGER

  • 3

    Classified as the collective actions for a number of people towards a collective goal.

    TEAMWORK

  • 4

    Is a detailed projection of the company's revenues and expenses.

    OPERATIONAL BUDGET

  • 5

    Tips for Effective Communication in Tourism and Hospitality Industry.

    FOLLOW ALL ESTABLISHMENT POLICIES REGARDING COMMUNICATION WITH CUSTOMERS AND COLLEAGUES; USE A PERSON'S NAME WHERE IT IS KNOWN AND IF YOU DON'T KNOW THE CUSTOMERS' NAME USE SIR OR MAAM; BE HONEST BUT BE SENSITIVE, TACTFUL, CARING AND RESPECTFUL; USE "PLEASE" AND "THANK YOU" A LOT; DON'T INTERRUPT

  • 6

    This involves assessing the quality of products or services to ensure that they meet the established quality standards.

    ASSESSMENT

  • 7

    Also known as "Chalk and Talk?. This method has little place in a workplace context.

    LECTURES

  • 8

    This are paid out of future cash flows from the projects and they represent the sources of funding and the purchases of the fixed assets.

    CAPITAL BUDGET

  • 9

    Overall responsibility for a number of separate large units or geographic areas.

    AREA MANAGER

  • 10

    In-charge on providing supplies, including food, beverages and other items required in departments

    PURCHASING DEPARTMENT

  • 11

    This entails carrying out the strategy and making the necessary improvements to the process or system.

    DO

  • 12

    This work plans are normally established plans including procedures that followed in normal day or event.

    WRITTEN WORK PLAN

  • 13

    It is a relationship between two people where experienced person works in collaboration with a less experienced person to give the less experienced person the benefit of their knowledge, experience, skills?.

    MENTORING

  • 14

    need to be made in response to specific actions and incidents.

    VERBAL WORK PLAN

  • 15

    This involves the identification of problems and the implementation of solutions to prevent occuring again in the future.

    IMPROVEMENT

  • 16

    Responsibility for the operation and management of a complete organization.

    DIRECTOR

  • 17

    They provide services to ensure the security and safety of every establishment.

    SECURITY DEPARTMENT

  • 18

    These procedures can include inspections, resting, and audits.

    IMPLEMENTING

  • 19

    In this characteristic, staff will not only have their own responsibilities, but will also have collective responsibilities.

    ACCOUNTABILITY

  • 20

    Developed by every business. It refers to the enterprise policy to explain the design of the budget process.

    BUDGET MANUAL

  • 21

    This involves measuring the impact of the changes and comparing them to the goals and obiectives set during the planning phase.

    CHECK

  • 22

    Effective ways for managers to build trust into their teams?

    ESTABLISH AND MAINTAIN INTEGRITY; COMMUNICATE VISION, VALUES, MISSION, GOALS; CONSIDER ALL EMPLOYEES AS EQUAL PARTNERS IN THE ORGANIZATION; FOCUS ON TEAM RATHER THAN INDIVIDUAL AND PERSONAL GIFT; DO WHAT'S RIGHT REGARDLESS OF PERSONAL RISK

  • 23

    Give alteast 5 Types of Professional Development Opportunities?

    COACHING, MENTORING, PERFORMANCE APPRAISAL, SUPERVISION, PERSONAL STUDY

  • 24

    Rules to follow in an organization relating to different circumstances.

    POLICIES

  • 25

    Overall control of one large unit composed of a number of sections or a collection of smaller units.

    GENERAL MANAGER

  • 26

    is where you deliver on-the-job training to individuals and group using wide range of training options like demonstration, discussion and lectures.

    COACHING

  • 27

    Is a crucial process for ensuring that a product or service meets the desired leve of quality

    QUALITY ASSURANCE

  • 28

    Different Types of Work Plan?

    SALES PLANS, REPORTING PLANS, PRODUCTION PLANS, BUDGETARY PLANS, TEAM PARTICIPATION, WORK SCHEDULES TEAMS AND INDIVIDUAL LEARNING GOALS.

  • 29

    This involves identifying the customers needs, establishing quality standards, and developing a plan to meet those standards.

    PLANNING

  • 30

    FEEDBACK TO MODIFY AND IMPROVE STAFF PERFORMANCE

    PLAN THE FEEDBACK; WHERE NEGATIVE COMMENT HAS TO BE MADE, MAKE SURE THAT THERE ARE ALSO SOME POSITIVE THINGS THAT CAN BE SAID ABOUT THE PERSON CONCERNED, USED WHAT IS CALLED A "POSITIVE-NEGATIVE-POSITIVE” SANDWICH; INCLUDE PRACTICAL METHODS FOR MODIFYING ACTIONS REQUIRED; FOLLOW UP FEEDBACKS

  • 31

    This involves determining the root cause of any issues identified during the check phase and making further changes to the process or system to address them.

    ACT

  • 32

    Managing a section within an operating unit. This would uate to the coffee shop manager in a hotel operation or the assistant manager of a fast-food operation.

    JUNIOR MANAGEMENT/DEPARTMENT HEAD

  • 33

    It is the outlines of your job including any responsibilities and conditions of employment.

    CONTRACT

  • 34

    Steps involved in Quality Assurance Process

    PLANNING, IMPLEMENTATION, ASSESSMENT, IMPROVEMENT

  • 35

    Visual representation of an organizations hierarchical structure, displaying connections and reporting lines among its members?

    ORGANIZATIONAL CHART