問題一覧
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They will provide support to managers in relation to employment law, preparing job descriptions, advertisements, initial exit interviews, performance, induction, training programs and termination.
HUMAN RESOURCE
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Managing a complete unit or a section within a larger unit. This would equate to a unit catering manager working for a contract catering company, an executive chef, or the food and beverage manager of a small hotel.
UNIT MANAGER/SECTION MANAGER
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Classified as the collective actions for a number of people towards a collective goal.
TEAMWORK
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Is a detailed projection of the company's revenues and expenses.
OPERATIONAL BUDGET
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Tips for Effective Communication in Tourism and Hospitality Industry.
FOLLOW ALL ESTABLISHMENT POLICIES REGARDING COMMUNICATION WITH CUSTOMERS AND COLLEAGUES; USE A PERSON'S NAME WHERE IT IS KNOWN AND IF YOU DON'T KNOW THE CUSTOMERS' NAME USE SIR OR MAAM; BE HONEST BUT BE SENSITIVE, TACTFUL, CARING AND RESPECTFUL; USE "PLEASE" AND "THANK YOU" A LOT; DON'T INTERRUPT
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This involves assessing the quality of products or services to ensure that they meet the established quality standards.
ASSESSMENT
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Also known as "Chalk and Talk?. This method has little place in a workplace context.
LECTURES
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This are paid out of future cash flows from the projects and they represent the sources of funding and the purchases of the fixed assets.
CAPITAL BUDGET
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Overall responsibility for a number of separate large units or geographic areas.
AREA MANAGER
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In-charge on providing supplies, including food, beverages and other items required in departments
PURCHASING DEPARTMENT
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This entails carrying out the strategy and making the necessary improvements to the process or system.
DO
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This work plans are normally established plans including procedures that followed in normal day or event.
WRITTEN WORK PLAN
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It is a relationship between two people where experienced person works in collaboration with a less experienced person to give the less experienced person the benefit of their knowledge, experience, skills?.
MENTORING
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need to be made in response to specific actions and incidents.
VERBAL WORK PLAN
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This involves the identification of problems and the implementation of solutions to prevent occuring again in the future.
IMPROVEMENT
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Responsibility for the operation and management of a complete organization.
DIRECTOR
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They provide services to ensure the security and safety of every establishment.
SECURITY DEPARTMENT
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These procedures can include inspections, resting, and audits.
IMPLEMENTING
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In this characteristic, staff will not only have their own responsibilities, but will also have collective responsibilities.
ACCOUNTABILITY
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Developed by every business. It refers to the enterprise policy to explain the design of the budget process.
BUDGET MANUAL
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This involves measuring the impact of the changes and comparing them to the goals and obiectives set during the planning phase.
CHECK
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Effective ways for managers to build trust into their teams?
ESTABLISH AND MAINTAIN INTEGRITY; COMMUNICATE VISION, VALUES, MISSION, GOALS; CONSIDER ALL EMPLOYEES AS EQUAL PARTNERS IN THE ORGANIZATION; FOCUS ON TEAM RATHER THAN INDIVIDUAL AND PERSONAL GIFT; DO WHAT'S RIGHT REGARDLESS OF PERSONAL RISK
23
Give alteast 5 Types of Professional Development Opportunities?
COACHING, MENTORING, PERFORMANCE APPRAISAL, SUPERVISION, PERSONAL STUDY
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Rules to follow in an organization relating to different circumstances.
POLICIES
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Overall control of one large unit composed of a number of sections or a collection of smaller units.
GENERAL MANAGER
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is where you deliver on-the-job training to individuals and group using wide range of training options like demonstration, discussion and lectures.
COACHING
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Is a crucial process for ensuring that a product or service meets the desired leve of quality
QUALITY ASSURANCE
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Different Types of Work Plan?
SALES PLANS, REPORTING PLANS, PRODUCTION PLANS, BUDGETARY PLANS, TEAM PARTICIPATION, WORK SCHEDULES TEAMS AND INDIVIDUAL LEARNING GOALS.
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This involves identifying the customers needs, establishing quality standards, and developing a plan to meet those standards.
PLANNING
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FEEDBACK TO MODIFY AND IMPROVE STAFF PERFORMANCE
PLAN THE FEEDBACK; WHERE NEGATIVE COMMENT HAS TO BE MADE, MAKE SURE THAT THERE ARE ALSO SOME POSITIVE THINGS THAT CAN BE SAID ABOUT THE PERSON CONCERNED, USED WHAT IS CALLED A "POSITIVE-NEGATIVE-POSITIVE” SANDWICH; INCLUDE PRACTICAL METHODS FOR MODIFYING ACTIONS REQUIRED; FOLLOW UP FEEDBACKS
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This involves determining the root cause of any issues identified during the check phase and making further changes to the process or system to address them.
ACT
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Managing a section within an operating unit. This would uate to the coffee shop manager in a hotel operation or the assistant manager of a fast-food operation.
JUNIOR MANAGEMENT/DEPARTMENT HEAD
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It is the outlines of your job including any responsibilities and conditions of employment.
CONTRACT
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Steps involved in Quality Assurance Process
PLANNING, IMPLEMENTATION, ASSESSMENT, IMPROVEMENT
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Visual representation of an organizations hierarchical structure, displaying connections and reporting lines among its members?
ORGANIZATIONAL CHART