Personal and Business Communication

32問 • 1年前

HO NEY

通報

問題一覧

Giving and receiving of ideas, feelings, and information among people

Communication

Making false assumptions about what is being communicated.

Miscommunication

Listener deliberately chooses what he or she wants to pay attention to.

Selective Listening

Listener is overwhelmed with incoming information and has to decide which information will be processed and remembered.

Information overload

Countered by keeping one’s focus on the speaker and taking notes.

bad communication habits

Unwillingness to listen to members of groups the listener believes are inferior.

Prejudice

Words that bring an immediate negative emotional response, usually negative, from the listener because of strong beliefs on the subject

red flag words

Listening with greater concentration, less tolerance for distractions, and more feedback to the speaker.

Active Listening

Emotional readiness of the listener to hear a message.

Emotional timing

Listener’s situation when a message is received.

Situational Timing

Communication should fit the other topics being discussed.

Relevance timing

Method used to hear only what one wants to hear.

Filtering

Ways of communicating without speaking.

Nonverbal

Three examples of ways of communicating without speaking

Gestures, Body language, Facial expressions

Way one feels within oneself.

Internal Climate

Helps to understand and interpret meaning in context.

Nonverbal communication

Point of reference when communicating.

context

Degree to which one shows serious concentration or emotion.

Intensity

Distance of physical space that one maintains between other people and oneself.

Distancing

Has formal and informal dimensions and travels vertically and horizontally.

oral and written communication

Messages that are communicated according to an organization’s chain of command by flowing both upward and downward.

Vertical Communication

Three examples of Vertical Communication

oral, electronic, written form

Messages that are communicated between the speaker and his or her equals in a formal organization.

Horizontal communication

Network within the informal organization that communicates incomplete, but somewhat accurate, information.

Grapevine

Gossip network that produces mostly false information

Rumor mill

Culture in which a written agreement, such as a contract, can be taken at face value.

Low-context culture

Culture in which the social context surrounding a written document is more important than the document itself.

High-context Culture

Used to clarify a point.

Illustrators

Used to control the flow of communication.

Regulators

Used like nonverbal punctuation marks.

Displays

Used in a specific manner because they have a specific meaning

emblems

Differences in emotional reaction include variations in...?

acceptance, approval, comfort level

Parts of the Computer

HO NEY · 48問 · 1年前

Parts of the Computer

48問 • 1年前

HO NEY

Keyboarding Skills and Development

HO NEY · 46問 · 1年前

Keyboarding Skills and Development

46問 • 1年前

HO NEY

Operative Parts of the Typewriter

HO NEY · 22問 · 1年前

Operative Parts of the Typewriter

22問 • 1年前

HO NEY

Special And Function Keys Of Wordperfect

HO NEY · 16問 · 1年前

Special And Function Keys Of Wordperfect

16問 • 1年前

HO NEY

Parts And Terms Used In Microcomputer

HO NEY · 17問 · 1年前

Parts And Terms Used In Microcomputer

review

review

Understanding the self

HO NEY · 32問 · 1年前

Understanding the self

Group 5 (UTS)

Group 5 (UTS)

Understanding the self (True/False)

HO NEY · 14問 · 1年前

Understanding the self (True/False)

14問 • 1年前

HO NEY

Understanding the self (other parts)

HO NEY · 44問 · 1年前

Understanding the self (other parts)

Group 6 (UTS)

Group 6 (UTS)

UTS multiple choice

UTS multiple choice

UTS practical

UTS practical

Business Ethics and Social Responsibility

HO NEY · 25問 · 1年前

Business Ethics and Social Responsibility

Math

Math

問題一覧

Giving and receiving of ideas, feelings, and information among people

Communication

Making false assumptions about what is being communicated.

Miscommunication

Listener deliberately chooses what he or she wants to pay attention to.

Selective Listening

Listener is overwhelmed with incoming information and has to decide which information will be processed and remembered.

Information overload

Countered by keeping one’s focus on the speaker and taking notes.

bad communication habits

Unwillingness to listen to members of groups the listener believes are inferior.

Prejudice

Words that bring an immediate negative emotional response, usually negative, from the listener because of strong beliefs on the subject

red flag words

Listening with greater concentration, less tolerance for distractions, and more feedback to the speaker.

Active Listening

Emotional readiness of the listener to hear a message.

Emotional timing

Listener’s situation when a message is received.

Situational Timing

Communication should fit the other topics being discussed.

Relevance timing

Method used to hear only what one wants to hear.

Filtering

Ways of communicating without speaking.

Nonverbal

Three examples of ways of communicating without speaking

Gestures, Body language, Facial expressions

Way one feels within oneself.

Internal Climate

Helps to understand and interpret meaning in context.

Nonverbal communication

Point of reference when communicating.

context

Degree to which one shows serious concentration or emotion.

Intensity

Distance of physical space that one maintains between other people and oneself.

Distancing

Has formal and informal dimensions and travels vertically and horizontally.

oral and written communication

Messages that are communicated according to an organization’s chain of command by flowing both upward and downward.

Vertical Communication

Three examples of Vertical Communication

oral, electronic, written form

Messages that are communicated between the speaker and his or her equals in a formal organization.

Horizontal communication

Network within the informal organization that communicates incomplete, but somewhat accurate, information.

Grapevine

Gossip network that produces mostly false information

Rumor mill

Culture in which a written agreement, such as a contract, can be taken at face value.

Low-context culture

Culture in which the social context surrounding a written document is more important than the document itself.

High-context Culture

Used to clarify a point.

Illustrators

Used to control the flow of communication.

Regulators

Used like nonverbal punctuation marks.

Displays

Used in a specific manner because they have a specific meaning

emblems

Differences in emotional reaction include variations in...?

acceptance, approval, comfort level