問題一覧
1
Choose the correct answer to fill in the blank. Our Corporate Statement • ( Blank).
Changing clothes. Changing conventional wisdom. Change the world.
2
Choose the combination that correctly fills in the blanks. The Fast Retailing Mission • To create (blank1) with (blank2 ), and to enable people all over the world to experience the joy, happiness and satisfaction of wearing such great clothes.
1. truly great clothing 2. new and unique value
3
Choose the correct answer to fill in the blank. Our Values •Approaching issues from the customer's perspective •( Blank) Respecting and supporting individuals to foster both corporate and personal growth •Committing to ethical standards and correctness
Embracing innovation and challenges.
4
Choose the combination that correctly fills in the blanks. Our Principles •Move speedily and decisively in everything we do •Conduct business in a very real way based on (blank1 ) •Act as global citizens with ( blank2 )
1. the current marketplace, products and facts 2. ethics and integrity
5
Choose the correct answer to fill in the blank. 2- (Blank), move the world, change and contribute to society.
Put good ideas into practice
6
Choose the correct answer to fill in the blank. 7• Put a premium on (blank), recognizing that these two areas are the only direct points of contact with the customer.
products and the sales floor
7
Choose the correct answers to fill in the blanks. 11• Improve management capabilities and thoroughly eliminate waste to ( blank1 ) and (blank2 ) while remaining attentive to profitability.
attain high efficiency, high dividends
8
Choose the correct answer to fill in the blank. 20- Be your own toughest critic. Review and rethink your actions and approach in order to ( blank).
improve and renew yourself
9
Choose the correct answer to fill in the blank. Uniqlo Brand message: • ( Blank)
UNIQLO is a totally-new kind of Japanese company that aims to make high-quality casual clothing available to people everywhere.
10
LifeWear Choose the correct answer to fill in the blank. Select the correct Element of LifeWear that matches the explanation below. • (Blank) Steeped in the ethos of Japanese craftsmanship, we carefully consider every detail of each item we create, from its material to its design, function, stitching, silhouette, and color. We achieve a superiority in quality that is unmistakable - anyone can feel the difference, and if you asked them to explain it, they could.
We take pride in thoughtful design, and in quality meant to last.
11
Choose ALL the correct answers. (Multiple answers possible) [The Definition of LifeWear) Elements of LifeWear
We create elements of style-not flashy, ephemeral fashion., We keep pace with changing lifestyles, and look to the future., We are committed to making clothes right for everyone, today and tomorrow.
12
Choose the correct answer. Select the correct statement of Uniqlo's Sustainability mission.
Unlocking the Power of Clothing
13
Choose the correct answer. The correct name of the United Nations Refugee Agency that has a partnership with UNIQLO to supply customer-donated clothing to people in need throughout the world.
UNHCR
14
Choose ALL the correct answers. (Multiple answers possible) The correct things that can be realized by help-yourself method
This method allows stores to operate with a minimal number of staff members, helping to keep down costs so that we can provide the items with low price., Customers can enjoy shopping freely at their own speed., Customers can receive helpful explanations from friendly staff whenever they feel the need.
15
Choose ALL the correct answers. (Multiple answers possible) A customer inputs a complaint about purchased jeans as it is a defective product from the factory. Choose all the correct answers that describe how to handle this complaint.
Report the information accurately to the store manager or acting manager so that the customer does not have to explain the issue again., The initial response is important [...] Every person must think of the customer and be aware that they are a representative of the store.
16
Choose the correct answers to fill in the blanks. One of the strengths of ( blank1 ) and (blank2 ) is its resistance to shrinking.
polyester, nylon
17
Choose the correct answer. A fabric that is soft to the skin and has heat resistance.
Rayon
18
Choose the correct answer. The care label symbol which means, "It is best to hang dry the garment in the shade."
B
19
Choose the correct answer. [Clothing Measurements) Top of sleeve: ( blank1) Neck circumference: (blank2 )
1. E 2. F
20
Choose the correct answer. The correct explanation for the "A-silhouette"
A widening bottom creates a feminine and elegant impression
21
Choose the correct answer. Select the indicator to look for when recommending suit jackets for male customers.
The shirt cuff should be peeking out 1 cm from the jacket sleeve.
22
Choose the correct answer to fill in the blank. Characteristics of a (blank) collar shirt: • The standard collar shape has a very formal feel. • It works well with all types of tailored jackets and is suitable for a wide range of occasions. • This is the collar that should be recommended for ceremonial occasions
Regular
23
Select the correct pattern of the "London stripe".
C
24
Choose the correct answer to fill in the blank. Purpose of staff promotions and pay raise policies Objective: Ensure that the staff have mastered key tasks to achieve customer satisfaction and maximise sales and profits. This will contribute to the improvement of overall productivity and service levels at all stores. It will also give (blank).
store staff the opportunity to improve their lives (through an increase in hourly wages)
25
Choose the correct answer to fill in the blank. Basic flow of staff development
Determining ability
26
Put in the correct order to fill in the blanks. A) Specify concrete training deadlines by talking about training targets. B) Determine staff member abilities by observing them individually. C) Make training plans by evaluating training methods, trainers, and tools to use according to training targets.
B) Determine staff member abilities by observing them individually., A) Specify concrete training deadlines by talking about training targets., C) Make training plans by evaluating training methods, trainers, and tools to use according to training targets.
27
Choose ALL the correct answers. (Multiple answers possible) Expectations of Advanced Partners
Understands UNIQLO's basic principles and handles all basic VM operations according to the rules at high/service productivity level., Manages the business and store in his/her responsible area based on instructions from the store manager.
28
Choose the combination that correctly fills in the blanks. Points on Reporting and Sharing Reports should always be short and simple. Think about "what the listener wants to know", and tell him/her what you want to tell, and report in the order of ( blank1 ) - ( blank2 ) - ( blank3 )
Results - Reason - Specifics
29
Choose the correct answer to fill in the blank. The visuals of the sales floor, (blank), product positioning and displays should create a store that is pleasing from all angles.
layout
30
Choose the combination that correctly fills in the blanks. Facing: • [Folding]: Effective for showing colour variations and calling attention to the ( blank 1) • [Hanging Faceout]: Effective for calling attention to the ( blank 2) • [Hanging Sleeveout]: Effective for calling attention to the ( blank 3)
volume, pattern and design, colour varieties
31
Choose the correct answer to fill in the blank. The eye level location where it is the easiest for customers to shop is called the ( blank).
Golden Space
32
Choose the combination that correctly fills in the blanks. Sales floor management overview (system)
1. Convenience 2. Visuals
33
Put in the correct order to fill in the blanks. The order of customers' perspective when they enter the sales floor. A. Design B. Material C. Colour D. Details
C. Colour, A. Design, B. Material, D. Details
34
Put in the correct order to fill in the blanks. Zoning and product layout A. Gender and age B. Item C. Season D. Division
A. Gender and Age, D. Division, B. Item, C. Season
35
Choose the correct answer to fill in the blank. Objective: • To increase the purchase ratio, the total number of items purchased, raise the brand image and maximize sales and profits. •› The styling guidelines should be strictly adhered to express how to wear advertised items and main items for each cassette. >> ( Blank)
Displaying items in an attractive way that matches the season creates a sales floor that communicates the best way to coordinate items and the features of individual items.
36
Choose the correct answer. The correct color scheme with the following characteristics -This color schemes give a feeling of uniform hues and changing tones. -This color scheme gives a relaxed, refined, impression.
B
37
Choose the combination that correctly fills in the blanks. The objective for changing layouts: •Efficiently move the items to change the displays based on campaigns and flyers to always provide customers with ( blank1). •Display a sufficient amount of stock in locations where it will sell and generate sales to reduce (blank2 ) and maximize sales.
1. an appealing sales floor 2. missing sales opportunities
38
Select if the statement is correct or incorrect. When product turnover is fast, hanging products should be displayed in such a volume that they stick out from the fixture's frame.
Incorrect
39
Select if the statement is correct or incorrect. When the stock of a specific item is great in number, [it should be replenished with the highest priority to reduce cardboard boxes in the stock room].
Incorrect
40
Choose ALL the correct answers. (Multiple answers possible) The correct details for D rank are:
Missing/messy D/Ps and POP signs, Products that have come out of packaging, Empty hangers
41
Choose the correct answer to fill in the blank. The Hanbai Keikaku is a means of ( blank). For example, the quantity of products to be sold, the positioning of products and measures that will be taken to drive sales.
maximizing sales
42
Choose the combination that correctly fills in the blanks. A sales floor with neatly arranged products makes them look more appealing, fostering an atmosphere where customers are more likely to make a purchase. [...] The purpose of maintaining the sales floor is to increase the ( blank1 ) and (blank2 ). Make sure to maintain the sales floor keeping customer psychology and behavior in mind.
1. contact ratio 2. purchase ratio
43
Choose the correct answer to fill in the blank. Goals of the Hanbai Keikaku • Maximization of sales, profits, and customer satisfaction • ( Blank) • Opportunity development/problem solving
Acceleration of staff development
44
Choose ALL the correct answers. (Multiple answers possible) Confidential information that must not be leaked to persons outside the company
Store Operation Weekly Action, The amount of sales, gross profits and stock
45
Choose ALL the correct answers. (Multiple answers possible) The proper way to handle boxes in the Stock room.
Boxes are sorted according to the division. This is to make it easier to find items and more effectively replenish stock., When moving boxes, use a hand truck(Dolly) to carry boxes. Make sure you can see ahead of you., To prevent boxes from tipping over, heavy boxes should be on the bottom and light boxes should be stacked on top.
46
Select if the statement is correct or incorrect. When finding a tag on the shop floor you first check the location. If the location of the tag is “Sold" cut the tag with a pair of scissors and dispose of it.
Correct
47
Select if the statement is correct or incorrect. In the case of repackaged products, if the packaging is damaged, reissue the tags and attach them to the actual products/new packaging. The tags on the damaged packaging must be ‘Tag written off' before reissuing the new tag; use scissors to cut off the chips in the middle of the tag and dispose of them.
Correct
48
Choose ALL the correct answers. (Multiple answers possible) The correct action to prevent loss.
Notify the store manager if there are any new blind spots due to layout changes., Make sure to prevent blind spots by moving throughout the floor when carrying out tasks., Greet customers and hand out shopping baskets.
49
Choose the combination that correctly fills in the blanks. Aspects to increase sales
1. Purchase ratio 2. Average number of purchases (items)
50
Choose the combination that correctly fills in the blanks. (Achievements) • Sales: 136,000 Euro • Customer footfall: 8900 people • Number of purchasers: ( Blank 1) • Purchase ratio: 18% • Average unit price: 30.3 Euro • Average units per transaction: ( Blank 2) (Round to a decimal place )
1. 1,602 2. 2.8
51
Choose the correct answer to fill in the blank. Basic flow of staff development
Determining ability
52
Choose the correct answer to fill in the blank. 7• Put a premium on (blank), recognizing that these two areas are the only direct points of contact with the customer.
products and the sales floor