問題一覧
1
The standard of something as measured against other things
definition of Quality
2
Setting quality targets and difining how to measure them
quality planning
3
Ensuring that processes and product
quality assurance
4
Identifying and addresing quality issues
quality control
5
Well trained knowledge
staff
6
Being attentive responsive
customer service
7
Understanding the customs and norms of different cultures
cultural awareness
8
Maintaining high standards of cleanliness
cleanliness
9
Providing tasty food
food quality
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Being conscious of the environment
environmental sustainability
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These tools can help identify, record and weigh
quality management tools
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These mechanisms can help recognize quality
quality recognition mechanisms
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This process can help identify areas for improvement
continuous improvement
14
Guests are more likely to be satisfied and loyal to business
guests satisfaction
15
Guests are more likely to return to business that provide quality service
repeat business
16
Is a systematic process for ensuring that an organization
service quality management
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Help organization create a positive brand image
customer satisfaction
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Can help organization stand out from competitors
competitive advantage
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Can help organization retain customers and improve their overall
business success
20
Involves establishing service standard
defining standards
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Involves monitoring performance against the established
measuring performance
22
Involves making continuous improvement to service delivery processes
improving service
23
Involves using customer feedback
customer feedback