問題一覧
1
Involves making continuous improvement to service delivery processes
improving service
2
Involves monitoring performance against the established
measuring performance
3
Guests are more likely to be satisfied and loyal to business
guests satisfaction
4
Help organization create a positive brand image
customer satisfaction
5
This process can help identify areas for improvement
continuous improvement
6
Providing tasty food
food quality
7
Identifying and addresing quality issues
quality control
8
Involves using customer feedback
customer feedback
9
Is a systematic process for ensuring that an organization
service quality management
10
The standard of something as measured against other things
definition of Quality
11
Being attentive responsive
customer service
12
Understanding the customs and norms of different cultures
cultural awareness
13
Setting quality targets and difining how to measure them
quality planning
14
These mechanisms can help recognize quality
quality recognition mechanisms
15
Can help organization retain customers and improve their overall
business success
16
Being conscious of the environment
environmental sustainability
17
Well trained knowledge
staff
18
Involves establishing service standard
defining standards
19
Ensuring that processes and product
quality assurance
20
Maintaining high standards of cleanliness
cleanliness
21
Guests are more likely to return to business that provide quality service
repeat business
22
These tools can help identify, record and weigh
quality management tools
23
Can help organization stand out from competitors
competitive advantage