The standard of something as measured against other things of a similar kind

Is the process of overseeing the activities and processes used to create products or services

Setting quality targets and defining how to measure them

Ensuring that process and products meet quality standards

Identifying and addressing quality issues

Continuously improving processes products and services

Is the consistent delivery of products and services that meet or exceed guest expectations

Well trained knowledgeable and courteous staff can create a welcoming environment for guests

Being attentive responsive and prompt can help ensure guest satisfaction

Understanding the customs and norms of different cultures can help create a welcoming

Maintaining high standards of cleanliness

Providing tasty food

Being conscious of the environment

These tools can help identify record and weigh the impacts of cost profit

These mechanisms can help recognize quality in the industry

This process can help identify areas for improvement and implement changes

Guests are more likely to be satisfied and loyal

Guest are more likely to be loyal to business

Guest are more likely to return to business

Is a systematic process for ensuring that an organizations services meet or exceed customer expectations

SQM helps organizations create a positive brand image and build customer loyalty

SQM can help organizations stand out from competitors

SQM can help organizations retain customers and improve their overall business success

SQM involves establishing service standards and quality metrics

SQM involves monitoring performance against the established standards

SQM involves making continuous improvements to service delivery processes

SQM involves using customer feedback to identify areas for improvement