It is important that management and control system are in place to ensure smooth hotel daily operations

To ensure that excellent services are rendered to the guests in accordance with the standards, and what they are expecting, it is very important that front office managers are good communicators first and foremost

Managing staff and deploying them it’s very important for the for the success of the hotel operations. It is imperative that each section is well-manned to avoid inconvenience or poor guest service

Normally starts from 5 to 7 AM is the first shift would relieve the night audit stuff staff

The second shift, which starts before the hotel standard check in time. Employees of this shift. Arrive between 1 to 3 PM. They stay until relieved by the night audit team.

This may be needed at any point in a day, depending on the hotel size, and projected arrivals/departures. This can also happen when there is a need to facilitate the group arrival or fill up staffs when some are given breaks.

This between 9 to 11 PM reliving the shifters

This rule implemented by most hotels to manage guest service and ensure guest satisfaction

Issues by the front office to input the most important data an uncommon staff should know.

Used to facilitate operational control, such as on planning and decision making processes

Used to keep track of reservations

Used to keep track on the room, types, room, status, and room occupancy or availability

Used for recording financial transactions

This is computerized system used to manage gas bookings, online, reservations, systems, and revenue or yield management systems, front office, back office and point of sale systems.

System will process much data manually, but there is some automation, specifically the accounting area of the front office. An example of this is using a cash register.

Responsible for immaculate care and upkeep of all guest rooms and public spaces in the hotel

They take calls, emails, and fakes from guest and make their room reservation for arrival at a future date.

Refers to the control process, whereby the financial activity of guests account is maintained and balanced on a daily basis

Concerned with protecting a hotels resources, both people

It refers to the process of booking rooms before the arrival of the guests in order to ensure their availability at the time the guests check in

It’s an activity where hotel guests are given or allocated rooms. This is made after the registration formality is completed and is done for the guests requirement, and with in the rate agreed

Where in assignment of rooms are done manually

A system wherein the assignment of rooms are based on data provided by the departmental software package programs, integrated and connected to a main frame situated at the front office

A system where in assignment of rooms are done with the use of a computer in the Front office

The following are the steps in the process of Rome assignment except

The process of holding or reserving a specific room based on the room preferences and other factors

This is the one who have task to convince guess to buy any of the rooms available, and most specially the higher priced rooms

The entire hotel organization is expected to provide effective and efficient services to its guest

The main function of this department is to make the hotel, a viable concern by providing the hotel with a sufficient number of guests

The main reason why guests stay in hotels is to enjoy the products offered by them

The department that sales, buys, or prepares food and beverage products for hotel guests

The department monitors and manages the financial resources of the hotel. It includes the collection of information regarding the financial aspects of the transactions between the guest in the hotel.

The protection of lives and property is a very important concern of the hotel

The repair and upkeep of the hotel, structure and equipment these include various gadgets and installations inside the rooms

The department of a hotel is responsible for hiring or screening potential personal and draining them

This serves as the reception desk of the hotel which checks guests in and out and handles are the requests from them

This unit provide assistance to the guest, like carrying the bags, or pushing the buttons of the elevators and walking them in their rooms

Is the unit assigned to enhance guest satisfaction by providing a wide range of services

Is the unit which has a central system of switches and other equipment that establishes connections between individual telephones in and out of the hotel

This unit is actually under the direct supervision of the accounting department, but since it has direct contact with the guest their , place of work is at the front office.

This unit provides guest services that include copying, computers, fax, and so on

This unit guarantees the comfort, safety, and satisfaction of Patrons at hotels

This is the result of services revealed of by guest concerning room accommodation, catering, and outlet or ancillary sales.

Is used by the front office accounting service to record all transactions made by the guests including advance payments

The person tasked to welcome the guest must be properly groomed and must not exhibit with negative behavior

After welcoming the guest establishing his or her identity and reservation status, the guest is asked to register

Refers to requesting a guest to put down certain particulars in a book or on a form

Traditional method and the guest

Various information are required

generation of all necessary documents required for the registration before the guest arrives

refers to the process where in the hotel identifies and allocate an available room from a room category specifically required by the guest

most basic design

rooms comes more amenities than the standard

more bedroom and expensive

Smallest room in the suite

One room with a single bed, and other part of the room serves as a living room or dining area

One room with double bed, and another room, which serves as living room or dining area

One suite on one floor and another suite on another floor connected by stairs

design for top business, executive with superior facilities and amenities

Best room in the hotel

Rates of rooms are partially affected by its location

room rates in hotels are sensitive to demand and supply

Hotels are business which must contend with both short term profit and long-term goals

only accommodation, no meals included

Accommodation plus full breakfast( not a full one)

accommodation plus full breakfast

accommodation plus one major meal in one minor meal

just like wholesale and retail transactions made by trading business, the sale of hotel rooms may also be regarded in such manner

The demand for the hotel rooms varies depending in the day of the week

Process of persuading the guest of opt for a superior room with a higher room rate

resulting to room vacancies

this will result of available rooms for arriving guests with confirmed bookings

It is a specific function of front Desk

Check outs constitutes the final phase of hotels interaction with the guest

on certain service availed of the by the guest, and rendered by outside providers the hotel pays, the service on behalf of the guest

Catch all type for items not included in the vouchers for major revenue sources

writer acknowledgment of having received cash from a customer either as payment or deposit

The safety of their belongings is a priority concern of hotel guest cash jewelry important documents, and other valuables deserve to be keep in a safe place

Direct transfer of funds from a guests bank account to the hotel Bank account may be made to cover expenses that are related to the guest stay in the hotel.

these are prepaid checks issued by a bank or financial institution.

this two modes of payment require the hotels front office personnel, to be more careful if these are to be made an effective means of settling

This payment method refers to an accont is for the guest to file with the hotel an application for credit approval

This method of Payment is very useful to the hotel because the burden of collecting payment is shifted to the company which issued the card.