1번 빈칸 Questions 1-4 refer to the following memo. To : All Employees Form : Jamy Eason Date : 17 March Subject : Great News Dear Employees, Thank you for all your hard work and we have great news! Future Tools will be -(1)- our third shop in two months. This additional store -(2)- in the Times Cube shopping mall between Sixth and Eighth Avenues in Devonshire. We are looking for some cashiers with a positive attitude and exceptional customer service skills. Applications should be submitted -(3)- March 31. Then, the Human Resources officer will review each applicant’s resume to determine which applicatns will be invited to come for an interview. -(4)-. Best regards, Jamy Eason, CEO Future Tools.

2 빈칸 Questions 1-4 refer to the following memo. To : All Employees Form : Jamy Eason Date : 17 March Subject : Great News Dear Employees, Thank you for all your hard work and we have great news! Future Tools will be -(1)- our third shop in two months. This additional store -(2)- in the Times Cube shopping mall between Sixth and Eighth Avenues in Devonshire. We are looking for some cashiers with a positive attitude and exceptional customer service skills. Applications should be submitted -(3)- March 31. Then, the Human Resources officer will review each applicant’s resume to determine which applicatns will be invited to come for an interview. -(4)-. Best regards, Jamy Eason, CEO Future Tools.

3번 빈칸 Questions 1-4 refer to the following memo. To : All Employees Form : Jamy Eason Date : 17 March Subject : Great News Dear Employees, Thank you for all your hard work and we have great news! Future Tools will be -(1)- our third shop in two months. This additional store -(2)- in the Times Cube shopping mall between Sixth and Eighth Avenues in Devonshire. We are looking for some cashiers with a positive attitude and exceptional customer service skills. Applications should be submitted -(3)- March 31. Then, the Human Resources officer will review each applicant’s resume to determine which applicatns will be invited to come for an interview. -(4)-. Best regards, Jamy Eason, CEO Future Tools.

4번 빈칸 Questions 1-4 refer to the following memo. To : All Employees Form : Jamy Eason Date : 17 March Subject : Great News Dear Employees, Thank you for all your hard work and we have great news! Future Tools will be -(1)- our third shop in two months. This additional store -(2)- in the Times Cube shopping mall between Sixth and Eighth Avenues in Devonshire. We are looking for some cashiers with a positive attitude and exceptional customer service skills. Applications should be submitted -(3)- March 31. Then, the Human Resources officer will review each applicant’s resume to determine which applicatns will be invited to come for an interview. -(4)-. Best regards, Jamy Eason, CEO Future Tools.

5번 빈칸 Questions 5-8 refer to the following notice. Notice to EBC Internet Customers: EBC Internet has been -(5)- by Sparks Communicatinons. Under the agreement, customer contracts will remain the same. For the next three months, all -(6)- may still be made through the EBC Web site. For example, you may settle your bill by bank transfer or credit card. After the three-month period, you will be required to use the Sparks Communications site. -(7)-. We know that having reliable access to the Internet is important. That’s why we will strive to avoid -(8)- in service during this transition.

6번 빈칸 Questions 5-8 refer to the following notice. Notice to EBC Internet Customers: EBC Internet has been -(5)- by Sparks Communicatinons. Under the agreement, customer contracts will remain the same. For the next three months, all -(6)- may still be made through the EBC Web site. For example, you may settle your bill by bank transfer or credit card. After the three-month period, you will be required to use the Sparks Communications site. -(7)-. We know that having reliable access to the Internet is important. That’s why we will strive to avoid -(8)- in service during this transition.

7번 빈칸 Questions 5-8 refer to the following notice. Notice to EBC Internet Customers: EBC Internet has been -(5)- by Sparks Communicatinons. Under the agreement, customer contracts will remain the same. For the next three months, all -(6)- may still be made through the EBC Web site. For example, you may settle your bill by bank transfer or credit card. After the three-month period, you will be required to use the Sparks Communications site. -(7)-. We know that having reliable access to the Internet is important. That’s why we will strive to avoid -(8)- in service during this transition.

8번 빈칸 Questions 5-8 refer to the following notice. Notice to EBC Internet Customers: EBC Internet has been -(5)- by Sparks Communicatinons. Under the agreement, customer contracts will remain the same. For the next three months, all -(6)- may still be made through the EBC Web site. For example, you may settle your bill by bank transfer or credit card. After the three-month period, you will be required to use the Sparks Communications site. -(7)-. We know that having reliable access to the Internet is important. That’s why we will strive to avoid -(8)- in service during this transition.

9번 빈칸 Questions 9-12 refer to the following information. Officeworks Online wants to make your online shopping experience as quick as possible. If you are concerned about the shipping status of your order, please -(9)- the follwing information. We offer same-day delivery to sydney for itens that are ordered before 11:30 A.M. Orders placed after 11:30 A.M. will be delivered the following business day. During the wet season, deliveries to certain areas may take -(10)- than usual. In this event, we will contact you via the phone number listed in your contact details. -(11)-. If you are not contacted by the -(12)- delivery date, please call us.

10번 빈칸 Questions 9-12 refer to the following information. Officeworks Online wants to make your online shopping experience as quick as possible. If you are concerned about the shipping status of your order, please -(9)- the follwing information. We offer same-day delivery to sydney for itens that are ordered before 11:30 A.M. Orders placed after 11:30 A.M. will be delivered the following business day. During the wet season, deliveries to certain areas may take -(10)- than usual. In this event, we will contact you via the phone number listed in your contact details. -(11)-. If you are not contacted by the -(12)- delivery date, please call us.

11번 빈칸 Questions 9-12 refer to the following information. Officeworks Online wants to make your online shopping experience as quick as possible. If you are concerned about the shipping status of your order, please -(9)- the follwing information. We offer same-day delivery to sydney for itens that are ordered before 11:30 A.M. Orders placed after 11:30 A.M. will be delivered the following business day. During the wet season, deliveries to certain areas may take -(10)- than usual. In this event, we will contact you via the phone number listed in your contact details. -(11)-. If you are not contacted by the -(12)- delivery date, please call us.

12번 빈칸 Questions 9-12 refer to the following information. Officeworks Online wants to make your online shopping experience as quick as possible. If you are concerned about the shipping status of your order, please -(9)- the follwing information. We offer same-day delivery to sydney for itens that are ordered before 11:30 A.M. Orders placed after 11:30 A.M. will be delivered the following business day. During the wet season, deliveries to certain areas may take -(10)- than usual. In this event, we will contact you via the phone number listed in your contact details. -(11)-. If you are not contacted by the -(12)- delivery date, please call us.

13번 빈칸 A trip to Lahara lsland wouldn't be complete without a boat ride from Oceanway Tours. -(13)-. it features a four-hour trip along the coast, which includes one hour of snorkeling. Participants may see rare fish -(14)-. by the Aquatic Preservation Society. Tickets must be booked in advance on www.oceanwaytours.com. -(15)- a cancellation due to 15. bad weather, you may rebook the tour or request a refund. Oceanway Tours has also arranged discount opportunities with our partners. Simply show -(16)- ticket receipt from Oceanway Tours to receive a number of deals

14번 빈칸 A trip to Lahara lsland wouldn't be complete without a boat ride from Oceanway Tours. -(13)-. it features a four-hour trip along the coast, which includes one hour of snorkeling. Participants may see rare fish -(14)-. by the Aquatic Preservation Society. Tickets must be booked in advance on www.oceanwaytours.com. -(15)- a cancellation due to 15. bad weather, you may rebook the tour or request a refund. Oceanway Tours has also arranged discount opportunities with our partners. Simply show -(16)- ticket receipt from Oceanway Tours to receive a number of deals

15번 A trip to Lahara lsland wouldn't be complete without a boat ride from Oceanway Tours. -(13)-. it features a four-hour trip along the coast, which includes one hour of snorkeling. Participants may see rare fish -(14)-. by the Aquatic Preservation Society. Tickets must be booked in advance on www.oceanwaytours.com. -(15)- a cancellation due to 15. bad weather, you may rebook the tour or request a refund. Oceanway Tours has also arranged discount opportunities with our partners. Simply show -(16)- ticket receipt from Oceanway Tours to receive a number of deals

16번 빈칸 A trip to Lahara lsland wouldn't be complete without a boat ride from Oceanway Tours. -(13)-. it features a four-hour trip along the coast, which includes one hour of snorkeling. Participants may see rare fish -(14)-. by the Aquatic Preservation Society. Tickets must be booked in advance on www.oceanwaytours.com. -(15)- a cancellation due to 15. bad weather, you may rebook the tour or request a refund. Oceanway Tours has also arranged discount opportunities with our partners. Simply show -(16)- ticket receipt from Oceanway Tours to receive a number of deals

To: Alan Brown From: Gina Ekuno Date: 15 September Subject: Advertisements Dear Mr. Brown I want to share some information with you since you are preparing to advertise new properties in our region. One apartment is nestled in the hills of a quiet village in Cornwall. It has 4 bedrooms, 2 bathrooms, and spacious living and dining rooms. It has new furniture and the view from the balcony is wonderful. The other one is on Keswick Road in Grasmere. It is a two-story house with a car garage. It was fully renovated 5 months ago and furnished with up-to-date appliances. In addition, there is a lovely backyard garden surrounded by a white picket fence. These houses must be posted on our Web site later this week. Sincerely. Gina Ekuno Manager, Grasmere Estate Agency 1. What is sated as a feature of the Cornwall apartment?

To: Alan Brown From: Gina Ekuno Date: 15 September Subject: Advertisements Dear Mr. Brown I want to share some information with you since you are preparing to advertise new properties in our region. One apartment is nestled in the hills of a quiet village in Cornwall. It has 4 bedrooms, 2 bathrooms, and spacious living and dining rooms. It has new furniture and the view from the balcony is wonderful. The other one is on Keswick Road in Grasmere. It is a two-story house with a car garage. It was fully renovated 5 months ago and furnished with up-to-date appliances. In addition, there is a lovely backyard garden surrounded by a white picket fence. These houses must be posted on our Web site later this week. Sincerely. Gina Ekuno Manager, Grasmere Estate Agency 2. What is Not mentioned about the property on Keswick Road?

Tiera Housekeeping Service (THS) Save time by leaving the cleaning to us! Tiera Housekeeping Service (THS)_is Stockton's most trusted cleaning service. We_offer a wide variety of services for residential and commercial properties Regular Cleaning Package: Offered daily, twice a week, or weekly / Two-person crew for an hourly rate of $50 Deep Cleaning Package; One-time deep cleaning for special occasions, preparation for house sale, etc. / Three- to five-person crew for an hourly rate of $75-$140 Call (734) 555-0122 to book an appointment. Visit www.tierahousekeeping.com to download a brochure or browse customer testimonials. 3. According to the advertisement, what is true about THS?

Tiera Housekeeping Service (THS) Save time by leaving the cleaning to us! Tiera Housekeeping Service (THS)_is Stockton's most trusted cleaning service. We_offer a wide variety of services for residential and commercial properties Regular Cleaning Package: Offered daily, twice a week, or weekly / Two-person crew for an hourly rate of $50 Deep Cleaning Package; One-time deep cleaning for special occasions, preparation for house sale, etc. / Three- to five-person crew for an hourly rate of $75-$140 Call (734) 555-0122 to book an appointment. Visit www.tierahousekeeping.com to download a brochure or browse customer testimonials. 4. What can customers do on the THS Web site?

NetAsia Products Support & Security Ways to Bank Thank you Mr. Lanski for registering for our online banking services. You can now easily access and manage your online account any time any day with NetAsia Bank online services. Please take some time to learn more about what we offer. <What can I do with online banking?> ◦ Check your balance - Your balance shows you how much money you have in your account. ◦ Check your bank statements - Approximately 80% of our personal accounts are currently managed online, ◦ Make payments or send money - Send money securely to and from any account using our card reader. ◦ Manage and track your savings - Our Savings Target helps you to set goals and track your progress. 1. Who is Mr. Lanski?

NetAsia Products Support & Security Ways to Bank Thank you Mr. Lanski for registering for our online banking services. You can now easily access and manage your online account any time any day with NetAsia Bank online services. Please take some time to learn more about what we offer. <What can I do with online banking?> ◦ Check your balance - Your balance shows you how much money you have in your account. ◦ Check your bank statements - Approximately 80% of our personal accounts are currently managed online, ◦ Make payments or send money - Send money securely to and from any account using our card reader. ◦ Manage and track your savings - Our Savings Target helps you to set goals and track your progress. 2. What most likely would a customer NOT be able to do online?

From: info@tsalostandfound.com To: dgilbert@gigumail.com Date: October 27 Subject : Lost luggage Dear Mr. Gilbert Thank_you for contacting Transportation Lost and Found. We received your inquiry about the missing luggage. On the form, you mentioned that you left your large black suitcase at the security check point. However, we collected so many similar suitcases that we cannot identify yours. We recommend_you to visit our lost and found center and pick up the luggage yourself. Please note that you will be asked to present a valid form of identification. You also need to bring your flight ticket as a proof of travel. We are open from 8 A.M. to 7 P.M.seven days a_week. If you have any questions, please call us at 555-0173. Regards, Pat Louis Transportation Lost and Found 1. Where does Ms. Louis most likely work?

From: info@tsalostandfound.com To: dgilbert@gigumail.com Date: October 27 Subject : Lost luggage Dear Mr. Gilbert Thank_you for contacting Transportation Lost and Found. We received your inquiry about the missing luggage. On the form, you mentioned that you left your large black suitcase at the security check point. However, we collected so many similar suitcases that we cannot identify yours. We recommend_you to visit our lost and found center and pick up the luggage yourself. Please note that you will be asked to present a valid form of identification. You also need to bring your flight ticket as a proof of travel. We are open from 8 A.M. to 7 P.M.seven days a_week. If you have any questions, please call us at 555-0173. Regards, Pat Louis Transportation Lost and Found 2. What did Mr. Gilbert most likely ask about?

From: Clean Car Center 625 Wissahickon Drive Baltimore, Maryland 20053 Invoice Number: 02947 Date Issued: 12 December Billed to: Mr. Staten Item Description Car Washing Service 3 hour power washing Maintenance Service New tire installation Car Service Routine oil change Repair Service Window Repair Quantity Cost 1 $ 65.00 3 $ 195.00 1 $ 30.00 2 $ 160. 00 Total $ 450.00 Thank you for choosing Clean Car Center. Visit us again! 3. What most likely is the Clean Car Center?

From: Clean Car Center 625 Wissahickon Drive Baltimore, Maryland 20053 Invoice Number: 02947 Date Issued: 12 December Billed to: Mr. Staten Item Description Car Washing Service 3 hour power washing Maintenance Service New tire installation Car Service Routine oil change Repair Service Window Repair Quantity Cost 1 $ 65.00 3 $ 195.00 1 $ 30.00 2 $ 160. 00 Total $ 450.00 Thank you for choosing Clean Car Center. Visit us again! 4. What is implied about Mr. Staten?

Guest Feedback Form We would like to thank you for staying at the Milton International Hotel. We value your compliments, suggestions or complaints in order to improve our services. Please fil out the form below and leave it at the reception desk when you check out. Excellent Good Fair Poor Front Office Staff o Restaurant Food o Housekeeping o Cleanliness o Business Center o Would you recommend our hotel to others? No Maybe Yes o Any other comments? Overall, I had a wonderful time staying at your hotel. The room was small but very clean and cozy. Thanks to the state-of-the-art equipment at the business center, I was able to get my job done easily and quickly. The food at the restaurant was not bad but the price was a bit high. Room No. A807 Name Amelia Ryan 1. What are guests asked to do?

Guest Feedback Form We would like to thank you for staying at the Milton International Hotel. We value your compliments, suggestions or complaints in order to improve our services. Please fil out the form below and leave it at the reception desk when you check out. Excellent Good Fair Poor Front Office Staff o Restaurant Food o Housekeeping o Cleanliness o Business Center o Would you recommend our hotel to others? No Maybe Yes o Any other comments? Overall, I had a wonderful time staying at your hotel. The room was small but very clean and cozy. Thanks to the state-of-the-art equipment at the business center, I was able to get my job done easily and quickly. The food at the restaurant was not bad but the price was a bit high. Room No. A807 Name Amelia Ryan 2. What is suggested about Ms. Ryan?

Questions 1-2 refer to the following text message chain. Jenny Chu [1:24 P.M.] Ibrahim, I'm waiting for you at Smithfield Bank. Are you on your way? Ibrahim Omo [1:25 P.M.] I'm already here. I'm in the lobby. Jenny Chu [1:26 P.M.)) At the Ruby Mall branch? Ibrahim Omo [1:28 P.M.] Oh, no. I'm at their main office. I must have made a mistake. Jenny Chu [1:28 P.M.] Then hurry over here, please. Roger McCutty is waiting for us to discuss this business loan. Ibrahim Omo [1:29 P.M.] Please apologize to him for me. I'll be there in twenty minutes. I already have the presentation loaded up on my laptop, so we can begin as soon as I get there. 1, At 1:26 P.M., what does Ms. Chu mean when she writes, “At the Ruby Mall branch”?

Questions 1-2 refer to the following text message chain. Jenny Chu [1:24 P.M.] Ibrahim, I'm waiting for you at Smithfield Bank. Are you on your way? Ibrahim Omo [1:25 P.M.] I'm already here. I'm in the lobby. Jenny Chu [1:26 P.M.)) At the Ruby Mall branch? Ibrahim Omo [1:28 P.M.] Oh, no. I'm at their main office. I must have made a mistake. Jenny Chu [1:28 P.M.] Then hurry over here, please. Roger McCutty is waiting for us to discuss this business loan. Ibrahim Omo [1:29 P.M.] Please apologize to him for me. I'll be there in twenty minutes. I already have the presentation loaded up on my laptop, so we can begin as soon as I get there. 2. What is Mr. Omo bringing with him?

FROM: joemalone@testawholesale.com TO: reikanakano@testawholesale.com SUBJECT: Another favor DATE: August 12 Hi Ms. Nakano. - (1)-. I know you've been putting in a lot of extra hours the past few weeks,but I have to ask you to adjust your schedule one more time. (2)-. We have a shipment of coffee beans coming in tomorrow from Santa Monica Roasters. As you know, that truck always arrives early, sometimes as early as 4 A.M. - (3)-. Could you be here to receive it? You can either keep your normal shift and earn overtime pay, or leave work early. I want you to know that I myself and the rest of management see you working hard - (4)-. When promotion season comes around, we'll certainly keep you in mind. Best, Joe Malone Testa Wholesale 3. What is the purpose of the e-mail?

FROM: joemalone@testawholesale.com TO: reikanakano@testawholesale.com SUBJECT: Another favor DATE: August 12 Hi Ms. Nakano. - (1)-. I know you've been putting in a lot of extra hours the past few weeks,but I have to ask you to adjust your schedule one more time. (2)-. We have a shipment of coffee beans coming in tomorrow from Santa Monica Roasters. As you know, that truck always arrives early, sometimes as early as 4 A.M. - (3)-. Could you be here to receive it? You can either keep your normal shift and earn overtime pay, or leave work early. I want you to know that I myself and the rest of management see you working hard - (4)-. When promotion season comes around, we'll certainly keep you in mind. Best, Joe Malone Testa Wholesale 4. The word “promotion” in paragraph 2, line 2, is closeest in meaning to

FROM: joemalone@testawholesale.com TO: reikanakano@testawholesale.com SUBJECT: Another favor DATE: August 12 Hi Ms. Nakano. - (1)-. I know you've been putting in a lot of extra hours the past few weeks,but I have to ask you to adjust your schedule one more time. (2)-. We have a shipment of coffee beans coming in tomorrow from Santa Monica Roasters. As you know, that truck always arrives early, sometimes as early as 4 A.M. - (3)-. Could you be here to receive it? You can either keep your normal shift and earn overtime pay, or leave work early. I want you to know that I myself and the rest of management see you working hard - (4)-. When promotion season comes around, we'll certainly keep you in mind. Best, Joe Malone Testa Wholesale 5. In which of the positions marked [1]. [2]. [3], and [4] does the following sentence best belong? “Usually, Regina is here to meet the driver, but she’s out of town.”

Refund

Discount

Attire

Textile

Promotional

Voluntary

Voluntary

Patron

Vendor

Expense

Itinerary

Display

Illustrate

Criticized

Acclaimed

Develop

Launch

Begin

Reschedule

Temporarilly

Provisionally

exhibit

Painting

artwork

highly

Praise

Widely

Ciriticize

acclami

item

Introduce

launch

noon

shut down

Place an ad

Classified section

adverise

Print media

advertising

suitable

Choose

Complete

assignment

Activity

Voluntary

Formal

Loyal

Reular

Vendor

Purchase

Return

Fill out

Return forrm

Make a copy

Duplicate