To-Go Test

26問 • 1年前

Emerai

通報

問題一覧

What are the roles of To-Go? (Select all that apply)

Order-taking, packaging, running, and taking payments

What is the maximum time the phone should ring before being answered?

If a guest must be placed on hold, what is the maximum hold time?

30 seconds

What are the steps for taking a To-Go order?

All of the above

When bagging a To-Go order, which of the following is the correct procedure?

Staple ticket to bag, label items on boxes, check for extras, separate hot and cold items, check off items in bag, and sign the order

What are the steps to closing out a call in To-Go order?

Print guest check, ask guest to go over all items in bag, close out the check with their method of payment, thank them and wish them a good meal

When guests do an online To-Go order, you close it out in ATO by selecting "pick-up."

True

What information is needed if a guest orders an 8 oz Sirloin, baked potato, and a House Salad?

Steak temperature, useless (smothered, loaded, etc.), salad dressing

What sauce comes with every order of Prime Rib?

Au jus, horseradish upon request

What are ways to upsell a To-Go order? (Select all that apply)

Suggest an appetizer, Ask about smothered/loadeds/sidekicks, Offer To-Go drinks

When answering the phone, what is the first thing you should do?

Smile and be friendly

What is the best response to guest requests?

"Absolutely"

Why is it important to repeat orders back to guests?

All the above

Why is it a good practice to ask the guest for their phone number?

We can call them in case there is an issue with their order, follow up on their visit, and look up past orders

It is important to ring To-Go smothered on an entrée to ensure the kitchen knows which steak the smothered order goes with.

True

What currency amounts can go on a TXRH gift card?

$5-$100

If the kitchen is running longer than you told the guest on the To-Go order, how do you properly handle it?

Apologize, tell the guest how much longer, offer them water or peanuts and tell a Manager

If a guest calls to change their order after you have already ordered it, what do you do?

All of the above

What does it mean to pack cold vs. hot items?

Pack cold items together so they don't melt

What do you do if a guest calls or comes back saying they are missing an item?

Smile, listen to the guest, apologize and get a Manager

Which of the examples below displays legendary salesmanship?

"If you want to enhance the flavor of your Ribeye, you could try smothering it with mushrooms, and onions, jack cheese or gravy. Would you like to try that on top or on the side today?"

It is important to give guests arrival instructions and quote time at the end of taking their order.

True

As soon as the food comes from Expo to the To-Go area, it is important to do what?

Close/put lids on the box

Why should every box be labeled?

All of the above

What are ways you can help Expo with garnishes and plate presentation?

All of the above

What are ways to prevent missing items in a To-Go order? (Select all that apply)

Gather cold items ASAP, Mark items off when packaging, Double/triple-check orders before delivering to guests

問題一覧

What are the roles of To-Go? (Select all that apply)

Order-taking, packaging, running, and taking payments

What is the maximum time the phone should ring before being answered?

If a guest must be placed on hold, what is the maximum hold time?

30 seconds

What are the steps for taking a To-Go order?

All of the above

When bagging a To-Go order, which of the following is the correct procedure?

Staple ticket to bag, label items on boxes, check for extras, separate hot and cold items, check off items in bag, and sign the order

What are the steps to closing out a call in To-Go order?

Print guest check, ask guest to go over all items in bag, close out the check with their method of payment, thank them and wish them a good meal

When guests do an online To-Go order, you close it out in ATO by selecting "pick-up."

True

What information is needed if a guest orders an 8 oz Sirloin, baked potato, and a House Salad?

Steak temperature, useless (smothered, loaded, etc.), salad dressing

What sauce comes with every order of Prime Rib?

Au jus, horseradish upon request

What are ways to upsell a To-Go order? (Select all that apply)

Suggest an appetizer, Ask about smothered/loadeds/sidekicks, Offer To-Go drinks

When answering the phone, what is the first thing you should do?

Smile and be friendly

What is the best response to guest requests?

"Absolutely"

Why is it important to repeat orders back to guests?

All the above

Why is it a good practice to ask the guest for their phone number?

We can call them in case there is an issue with their order, follow up on their visit, and look up past orders

It is important to ring To-Go smothered on an entrée to ensure the kitchen knows which steak the smothered order goes with.

True

What currency amounts can go on a TXRH gift card?

$5-$100

If the kitchen is running longer than you told the guest on the To-Go order, how do you properly handle it?

Apologize, tell the guest how much longer, offer them water or peanuts and tell a Manager

If a guest calls to change their order after you have already ordered it, what do you do?

All of the above

What does it mean to pack cold vs. hot items?

Pack cold items together so they don't melt

What do you do if a guest calls or comes back saying they are missing an item?

Smile, listen to the guest, apologize and get a Manager

Which of the examples below displays legendary salesmanship?

"If you want to enhance the flavor of your Ribeye, you could try smothering it with mushrooms, and onions, jack cheese or gravy. Would you like to try that on top or on the side today?"

It is important to give guests arrival instructions and quote time at the end of taking their order.

True

As soon as the food comes from Expo to the To-Go area, it is important to do what?

Close/put lids on the box

Why should every box be labeled?

All of the above

What are ways you can help Expo with garnishes and plate presentation?

All of the above

What are ways to prevent missing items in a To-Go order? (Select all that apply)

Gather cold items ASAP, Mark items off when packaging, Double/triple-check orders before delivering to guests