Y-Philosophy is an optimistic set of expectations that workers view work as natural as play, highly motivated, self-disciplined, and exercise creativity in problem-solving.

X-Philosophy states that employees are basically lazy, detest work, need direction and control to protect them from the anathema of work.

The best managers are teachers and coaches, always engaging their employees in a productive and ongoing process of continuing education, and it goes a step beyond teaching.

Good communication skills are the key to success in managing change.

Loss of an employee may be due to voluntary discharge only.

The process of progressive discipline does not give the employee ample opportunity to address the employer's concerns and take necessary corrective actions.

Verbal counseling is the initial communication between the employer and employee specifically addressing the concerns.

Additional counseling occurs with preparation of a formal, written memorandum.

When no other options or corrective actions are apparent, termination of employment is the final stage.

Penalties may be imposed, such as a fine, leave without pay, a decrease in pay, or demotion.

First and foremost, a laboratory manager is not a problem solver.

To be an effective problem solver, a manager must approach problems in a structured, creative way.

A job description does not guide the manager in making decisions about merit-based salary adjustments, promotion, areas of expected improvement, and training needs.

In case there are discrepancies between actual performances and goals, lab managers need to take corrective actions immediately.

In most cases, decisions are made to create improvement in a given situation.

The head of the Clinical Laboratory is the Chief Medical Technologist.

Pathologist is the head of Clinical Laboratory Department.

As a Medical Technologist, you should know how to correlate the results to the diagnosis of the patient.

Medical Technologists should never perform troubleshooting of machines.

Behavioral science focuses on the performance and interaction of people within the organizations.

Leadership is a relational and shared process that includes a strong emphasis on followership.

It focuses on addressing what a leader is or who becomes a leader.

A method of encouraging particular behaviors in others by way of eloquent communication, persuasion, and force of personality.

Focusing on the importance of the context of the situation in explaining leader effectiveness.

It focuses on what a leader does rather than what a leader is.

time management system allows a manager to:

Formal steps to guide an employee through a specific job task.

These are to be fair and equally applied to everyone in the organization.

Organizing tasks in a particular way to accomplish a specified result.

A time management system allows a manager to:

____ is among the most important components of management.

The following are four basic communication flows through which messages can be passed.

Communication travels from the subordinate to the immediate supervisor, and it is used to provide feedback on how things are going.

Communication takes place between people on the same level of authority within an organization, and it is used for promoting coordination and teamwork.

Communication travels from the superior to the immediate subordinate.

______ is a very important aspect of communication.

______ is the act of favorably receiving someone's thoughts and opinions.

What is the most important component of management?

Which leadership approach emphasizes the relational or shared process?

The Blake-Mouton managerial grid emphasizes:

In the Lorenzi-Riley model, which type of manager ranks high in both task and interpersonal skills?

Transformational leadership focuses on: