問題一覧
1
______ is not about being in time, it's basically about respecting your own commitments.
Punctuality
2
_______ is not knowing what we want and killing ourselves to get it.
Unhappiness
3
Check all the Career Options.
Private Practice, Solo, Apprentice, Partnership, Group Practice , Time Sharing , Multi Specialty, Heritage, Corporation, Teaching and Research
4
T or F. Dental practice is both a profession and a business.
True
5
An individual with a great deal of expertise in performing some task.
Professional
6
Any individual or group effort to produce and distribute goods or services for a profit.
Business
7
The net income of profit if a practice is merely the equivalent of a ________ for the efforts of the dentist to provide the care delivered and a practice itself does not earn a profit.
Fair Salary
8
Most dentists and dental practice management experts agree the ________ is the primary reason why dental practice objectives are not achieved and why dentists are sometimes forced to dissolve their private practices.
Poor Management
9
Check all in the Major Reasons of Business Failures.
Failing to define goals. , Starting without valid information about the business and its market. , Failing plan ahead. , Selecting the wrong employees. , Failing to keep adequate and accurate records. , Underpricing or overpricing., Wasting Time, Expanding too rapidly. , Spending recklessly and buying too much on credit.
10
Process of obtaining and allocating inputs by ______, ______, _______, _______, and ________ for the purpose of producing outputs desired by patients so that practice objectives are achieved.
Planning, Organizing, Staffing, Directing , Controlling
11
Check all the Four Basic Steps in Dental Practice Management.
Establishing a philosophy of practice. , Establishing practice objectives and fixing their priority. , Gathering information and forecasting future events that could affect the accomplishment of objectives. , Establishing and implementing budgets, policies, procedures, methods, rules and standards that direct the practice's activities toward the desired objectives.
12
It is at best a choice between almost right and probably wrong but much more often a choice between two courses of action, neither of which is probably more right than the other.
Decision Making
13
Check all the Steps in Decision-Making.
Create a positive environment. , Define the problem. , Identify limiting conditions. , Generate alternative solutions. , Evaluate alternatives. , Select the best alternative., Develop a plan for implementation.
14
Includes all activities that lead to the definition of practice objectives and to the determination of appropriate means to achieve them.
Planning
15
Check all that includes in the Planning.
Philosophy of Practice , Practice Objectives, Practice Policies , Practice Procedures , Practice Method, Practice Standard, Practice Budget, Practice Rules
16
Check all the Important Items to Include in a Philosophy of Practice.
Orientation to Care, Methods of Delivering Care, Dentist and Staff, Financial Affairs, Community Concern
17
T or F. The most important person in our office is the dentist.
False
18
First step; the mission and vision of a business; a concise statement of the dentist's approach to practice and should reflect important beliefs and principles.
Philosophy of Practice
19
Allows the dentist to make rational managerial decisions and pre-requisite to the determining of any course of action.
Practice Objectives
20
Allows a certain degree of discretion.
Guidelines
21
The chronological sequence of actions that make up the standard way of performing a specific task.
Practice Procedure
22
How each procedure should be performed by the dentist and staff.
Qualitative
23
How many patients a day should a dentist manage.
Quantitative
24
A statement of expected results in numerical terms.
Practice Budget
25
Allows no deviation and statement of things that office staff must or must not do.
Practice Rules
26
Check all the 4P's in Marketing.
Product, Price , Place , Promotion
27
The initial aim in building an image.
Personal Excellence
28
Starts with skillfully constructed amalgam of appearance and behavior.
Image
29
An identifiable entity that makes specific promises of value.
Brand
30
Means not easily copied and differentiated.
Unique
31
Name and identifiable marks associated with your profession.
DNA of Brand
32
DNA of Brand means...
Differentiator and Articulators
33
T or F. Research is not a resource.
False
34
T or F. Loyal clients is the best way of validating your skill.
True
35
Translating DNA into a total brand experience.
Articulation
36
T or F. A good image must acquire new customers and then keep them satisfied for life.
True
37
To serve the public according to the established standards of care.
Primary Duty
38
When a px of another dentist consults another dentist.
Emergency Service
39
Held responsible for the actions done by his employees during assigned clinic hours.
Delegation of Service
40
Should supervise his employees' work.
Supervision of Work
41
Should discuss the treatment plan, all options, and corresponding fees prior to any procedure.
Professional Fees
42
Should not allow his name to cover up illegal acts or to provide certification without due basis.
Irreproachable Conduct
43
Must make available their discoveries, inventions, or works that are useful to public health.
Discovery of Work
44
Should participate in volunteer programs.
Oral Health Care Program
45
Should make his skills, knowledge, and experience available to the public.
Leadership
46
Obtain informed consent.
Bioethics
47
Should be kept for atleast 10 years.
Records Keeping
48
T or F. Minimum of 60 Continuing Education units every 3 years prior to the renewable of PRC Card.
True
49
Check all that includes in Duty to the Profession.
Keeping Professionally Fit, Continuing Professional Development, Continuing Professional Education Credits, Preceptorship, Specialty Group, Evidence of Professional Credentials, Duty to Report , Professional Consultation and Referral, Transfer to Patient, Professional Opinion , Perfomance of Obligations, Testimonials
50
Broad range of individuals who can lend expertise and guidance.
Consultant
51
Limit comments to the case and avoid undue criticism yo defame other.
Expert Testimony
52
T or F. Dental Professionals can give direct testimony or endorsement of products.
False
53
T or F. Promotional rates are not allowed
True
54
T or F. Should only use the terms "clinic" or "office".
True
55
T or F. Best way to advertise is through Google.
False
56
Prints, websites, and other electronic form of communication is up to 30days from date of opening only.
True
57
Membership in the dental association must consist of atleast ___ dental chapter.
1
58
Selection of site for dental office.
Practice Location
59
Should reflect a concern for patient comfort and must aesthetic.
Facility Design
60
Can either contribute to or stall the success of a practice.
Role of Staff
61
First contact with patient; should project positive impression.
Receptionist
62
T or F. Public relations must be known in the community.
True
63
Attitude and practice style should always be ________.
Patient-Oriented
64
Check all that includes in Critical Tasks and Decisions for Establishing a Practice.
Announcements and Listings, Participation in Community Organizations, Participation in Political Organizations, Contact with Other Professionals
65
Check all Four Basic Elements of a Practice Style.
Accessibility, Affordability, Comfort , Trust
66
_____ can increase px acceptance.
Phase Approach
67
T or F. Phases allows breaks in the treatment course and fees which is less manageable.
False
68
Check the Two Types of Fear under Comfort.
Fear of Pain, Fear of the Unknown
69
One of the most positive and long term referral sources for practice growth is _______.
Satisfied Patient
70
Begins with the first visual or verbal contact between the dentist or staff and the patient.
Techniques
71
T or F. Dentist can treat everyone while may desire treatment.
False
72
These just have to refer to someone else politely.
Non-Receptive Patients
73
A practice analysis should recognized that being a dentist needs to study what?
Human nature and practice management
74
Most common practice under sole proprietorship.
Solo
75
Practice of a single dentist delivering care.
Solo
76
Three or more dentist joining some type of expense sharing arrangement.
Group
77
When two dentist work together.
Partnership
78
Professional term for an employee.
Associateship
79
A business entity which are members by virtue of their purchase stock.
Corporation
80
Check all the Methods of Financing Care.
Fee-for-Service, Capitation
81
ADA stands for ______.
American Dental Association
82
Dentist's own fee for the given service.
Usual
83
Fee that should be within the range of usual fees.
Customary
84
Justifiable fee that meets the two criteria.
Reasonable
85
Uses prepayment and involves third party.
Capitation
86
Check all that includes in Dentist Remuneration for Associates.
Fixed Salary, By Percentage of Gross or Net Earnings, By an Open Draw on Cash Accumulated in Practice
87
Usually how many percent of gross income are given?
10%
88
T or F. Open draw account is usually done in the Philippines.
False
89
How much does the guaranteed amount of monthly income for beginners under fixed salary?
10k-20k
90
T or F. Tax planning us dependent on the patient's ability to pay.
False
91
Usually managed by a dentist who prefers to manage than to practice.
Minimal Management Responsibility
92
____ tax rate is not dependent on earnings.
Flat
93
Allows multi-specialty approach.
Pooling of Expertise