問題一覧
1
Should supervise his employees' work.
Supervision of Work
2
Justifiable fee that meets the two criteria.
Reasonable
3
Prints, websites, and other electronic form of communication is up to 30days from date of opening only.
True
4
The chronological sequence of actions that make up the standard way of performing a specific task.
Practice Procedure
5
Must make available their discoveries, inventions, or works that are useful to public health.
Discovery of Work
6
The initial aim in building an image.
Personal Excellence
7
Practice of a single dentist delivering care.
Solo
8
An identifiable entity that makes specific promises of value.
Brand
9
Includes all activities that lead to the definition of practice objectives and to the determination of appropriate means to achieve them.
Planning
10
T or F. Open draw account is usually done in the Philippines.
False
11
____ tax rate is not dependent on earnings.
Flat
12
Usually managed by a dentist who prefers to manage than to practice.
Minimal Management Responsibility
13
Allows no deviation and statement of things that office staff must or must not do.
Practice Rules
14
Allows multi-specialty approach.
Pooling of Expertise
15
Should discuss the treatment plan, all options, and corresponding fees prior to any procedure.
Professional Fees
16
A business entity which are members by virtue of their purchase stock.
Corporation
17
Check the Two Types of Fear under Comfort.
Fear of Pain, Fear of the Unknown
18
T or F. Dental Professionals can give direct testimony or endorsement of products.
False
19
The net income of profit if a practice is merely the equivalent of a ________ for the efforts of the dentist to provide the care delivered and a practice itself does not earn a profit.
Fair Salary
20
ADA stands for ______.
American Dental Association
21
Can either contribute to or stall the success of a practice.
Role of Staff
22
First contact with patient; should project positive impression.
Receptionist
23
Check all that includes in Critical Tasks and Decisions for Establishing a Practice.
Announcements and Listings, Participation in Community Organizations, Participation in Political Organizations, Contact with Other Professionals
24
Check all the Four Basic Steps in Dental Practice Management.
Establishing a philosophy of practice. , Establishing practice objectives and fixing their priority. , Gathering information and forecasting future events that could affect the accomplishment of objectives. , Establishing and implementing budgets, policies, procedures, methods, rules and standards that direct the practice's activities toward the desired objectives.
25
Uses prepayment and involves third party.
Capitation
26
These just have to refer to someone else politely.
Non-Receptive Patients
27
______ is not about being in time, it's basically about respecting your own commitments.
Punctuality
28
Professional term for an employee.
Associateship
29
Allows the dentist to make rational managerial decisions and pre-requisite to the determining of any course of action.
Practice Objectives
30
Allows a certain degree of discretion.
Guidelines
31
Name and identifiable marks associated with your profession.
DNA of Brand
32
DNA of Brand means...
Differentiator and Articulators
33
Attitude and practice style should always be ________.
Patient-Oriented
34
Limit comments to the case and avoid undue criticism yo defame other.
Expert Testimony
35
Check all the 4P's in Marketing.
Product, Price , Place , Promotion
36
T or F. Promotional rates are not allowed
True
37
How much does the guaranteed amount of monthly income for beginners under fixed salary?
10k-20k
38
Dentist's own fee for the given service.
Usual
39
Three or more dentist joining some type of expense sharing arrangement.
Group
40
When a px of another dentist consults another dentist.
Emergency Service
41
_____ can increase px acceptance.
Phase Approach
42
T or F. Best way to advertise is through Google.
False
43
Check all Four Basic Elements of a Practice Style.
Accessibility, Affordability, Comfort , Trust
44
Fee that should be within the range of usual fees.
Customary
45
Held responsible for the actions done by his employees during assigned clinic hours.
Delegation of Service
46
T or F. Tax planning us dependent on the patient's ability to pay.
False
47
Process of obtaining and allocating inputs by ______, ______, _______, _______, and ________ for the purpose of producing outputs desired by patients so that practice objectives are achieved.
Planning, Organizing, Staffing, Directing , Controlling
48
T or F. Minimum of 60 Continuing Education units every 3 years prior to the renewable of PRC Card.
True
49
A statement of expected results in numerical terms.
Practice Budget
50
Should make his skills, knowledge, and experience available to the public.
Leadership
51
Usually how many percent of gross income are given?
10%
52
First step; the mission and vision of a business; a concise statement of the dentist's approach to practice and should reflect important beliefs and principles.
Philosophy of Practice
53
T or F. The most important person in our office is the dentist.
False
54
One of the most positive and long term referral sources for practice growth is _______.
Satisfied Patient
55
T or F. Loyal clients is the best way of validating your skill.
True
56
Broad range of individuals who can lend expertise and guidance.
Consultant
57
Should participate in volunteer programs.
Oral Health Care Program
58
Obtain informed consent.
Bioethics
59
T or F. Research is not a resource.
False
60
How many patients a day should a dentist manage.
Quantitative
61
_______ is not knowing what we want and killing ourselves to get it.
Unhappiness
62
Selection of site for dental office.
Practice Location
63
T or F. Should only use the terms "clinic" or "office".
True
64
Check all that includes in Duty to the Profession.
Keeping Professionally Fit, Continuing Professional Development, Continuing Professional Education Credits, Preceptorship, Specialty Group, Evidence of Professional Credentials, Duty to Report , Professional Consultation and Referral, Transfer to Patient, Professional Opinion , Perfomance of Obligations, Testimonials
65
Check all that includes in Dentist Remuneration for Associates.
Fixed Salary, By Percentage of Gross or Net Earnings, By an Open Draw on Cash Accumulated in Practice
66
To serve the public according to the established standards of care.
Primary Duty
67
How each procedure should be performed by the dentist and staff.
Qualitative
68
An individual with a great deal of expertise in performing some task.
Professional
69
T or F. Public relations must be known in the community.
True
70
Means not easily copied and differentiated.
Unique
71
Starts with skillfully constructed amalgam of appearance and behavior.
Image
72
Translating DNA into a total brand experience.
Articulation
73
T or F. Dentist can treat everyone while may desire treatment.
False
74
T or F. Dental practice is both a profession and a business.
True
75
Check all the Methods of Financing Care.
Fee-for-Service, Capitation
76
T or F. A good image must acquire new customers and then keep them satisfied for life.
True
77
When two dentist work together.
Partnership
78
Any individual or group effort to produce and distribute goods or services for a profit.
Business
79
Check all in the Major Reasons of Business Failures.
Failing to define goals. , Starting without valid information about the business and its market. , Failing plan ahead. , Selecting the wrong employees. , Failing to keep adequate and accurate records. , Underpricing or overpricing., Wasting Time, Expanding too rapidly. , Spending recklessly and buying too much on credit.
80
Should be kept for atleast 10 years.
Records Keeping
81
Check all the Important Items to Include in a Philosophy of Practice.
Orientation to Care, Methods of Delivering Care, Dentist and Staff, Financial Affairs, Community Concern
82
Should reflect a concern for patient comfort and must aesthetic.
Facility Design
83
A practice analysis should recognized that being a dentist needs to study what?
Human nature and practice management
84
Most dentists and dental practice management experts agree the ________ is the primary reason why dental practice objectives are not achieved and why dentists are sometimes forced to dissolve their private practices.
Poor Management
85
Membership in the dental association must consist of atleast ___ dental chapter.
1
86
Check all the Career Options.
Private Practice, Solo, Apprentice, Partnership, Group Practice , Time Sharing , Multi Specialty, Heritage, Corporation, Teaching and Research
87
Check all that includes in the Planning.
Philosophy of Practice , Practice Objectives, Practice Policies , Practice Procedures , Practice Method, Practice Standard, Practice Budget, Practice Rules
88
T or F. Phases allows breaks in the treatment course and fees which is less manageable.
False
89
Check all the Steps in Decision-Making.
Create a positive environment. , Define the problem. , Identify limiting conditions. , Generate alternative solutions. , Evaluate alternatives. , Select the best alternative., Develop a plan for implementation.
90
Should not allow his name to cover up illegal acts or to provide certification without due basis.
Irreproachable Conduct
91
It is at best a choice between almost right and probably wrong but much more often a choice between two courses of action, neither of which is probably more right than the other.
Decision Making
92
Begins with the first visual or verbal contact between the dentist or staff and the patient.
Techniques
93
Most common practice under sole proprietorship.
Solo