問題一覧
1
SQM can help organizations retain customers and improve their overall business success.
business success
2
is the process of overseeing the activities and processes used to create products or services.
quality management
3
Understanding the customs and norms of different cultures can help create a welcoming environment.
cultural awareness
4
Continuously improving processes,products, and services.
quality improvements
5
SQM involves making continuous improvements to service delivery process.
improving service
6
SQM helps organizations create a positive brand image and build customer loyalty.
customer satisfaction
7
Maintaining high standards of cleanliness
cleanliness
8
SQM involves monitoring performance against the establishment standards.
measuring performance
9
SQM involves using customer feedback to identify areas for improvement.
customer feedback
10
Guest are most likely to return to businesses that provide quality service.
repeat business
11
these mechanisms can help recognize quality in the industry.
quality recognition mechanisms
12
Being conscious of the environment
environmental sustainability
13
SQM can help organizatioms stand out from competitiors.
competitive advantage
14
Providing tasty food
food quality
15
is a systematicprocess for ensuring that an organization`s services meet or exceed customer expectations
SQM
16
Ensuring the processes and products meet quality standards
quality awareness
17
Guest are more likely to he satisfiedand loyal to businesses that provide quality service
guest satisfaction
18
The standard of something as measured against other things of a similar kind.
quality
19
Setting quality targets and defining how to measure them
quality planning
20
Well-trained, knowledge, and courteous staff can create a welcoming environment for guests
staff
21
These tools can help identifying, record, and weigh the impacts of cost-profit.
quality management tools
22
SQM involves establising service standards and quality metrics
defining standard
23
This process can help identify areas for improvement and implement changes
continuous improvement
24
Guest are more likely to be loyal to businesses that provide quality service
brand loyalty
25
Being attentive, responsive, and prompt can help ensure guest satisfaction
customer service
26
Identifying and addressing quality issues
quality control
27
Is the consistent delivery of products and services that meets or exceed guest expectation accrpdingto expected standards.
quality of the hospitality and tourism industry
28
What are the basis in making their QSOP?
mission, objective, goal