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quality mgt
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  • 問題数 28 • 3/12/2025

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    問題一覧

  • 1

    SQM can help organizations retain customers and improve their overall business success.

    business success

  • 2

    is the process of overseeing the activities and processes used to create products or services.

    quality management

  • 3

    Understanding the customs and norms of different cultures can help create a welcoming environment.

    cultural awareness

  • 4

    Continuously improving processes,products, and services.

    quality improvements

  • 5

    SQM involves making continuous improvements to service delivery process.

    improving service

  • 6

    SQM helps organizations create a positive brand image and build customer loyalty.

    customer satisfaction

  • 7

    Maintaining high standards of cleanliness

    cleanliness

  • 8

    SQM involves monitoring performance against the establishment standards.

    measuring performance

  • 9

    SQM involves using customer feedback to identify areas for improvement.

    customer feedback

  • 10

    Guest are most likely to return to businesses that provide quality service.

    repeat business

  • 11

    these mechanisms can help recognize quality in the industry.

    quality recognition mechanisms

  • 12

    Being conscious of the environment

    environmental sustainability

  • 13

    SQM can help organizatioms stand out from competitiors.

    competitive advantage

  • 14

    Providing tasty food

    food quality

  • 15

    is a systematicprocess for ensuring that an organization`s services meet or exceed customer expectations

    SQM

  • 16

    Ensuring the processes and products meet quality standards

    quality awareness

  • 17

    Guest are more likely to he satisfiedand loyal to businesses that provide quality service

    guest satisfaction

  • 18

    The standard of something as measured against other things of a similar kind.

    quality

  • 19

    Setting quality targets and defining how to measure them

    quality planning

  • 20

    Well-trained, knowledge, and courteous staff can create a welcoming environment for guests

    staff

  • 21

    These tools can help identifying, record, and weigh the impacts of cost-profit.

    quality management tools

  • 22

    SQM involves establising service standards and quality metrics

    defining standard

  • 23

    This process can help identify areas for improvement and implement changes

    continuous improvement

  • 24

    Guest are more likely to be loyal to businesses that provide quality service

    brand loyalty

  • 25

    Being attentive, responsive, and prompt can help ensure guest satisfaction

    customer service

  • 26

    Identifying and addressing quality issues

    quality control

  • 27

    Is the consistent delivery of products and services that meets or exceed guest expectation accrpdingto expected standards.

    quality of the hospitality and tourism industry

  • 28

    What are the basis in making their QSOP?

    mission, objective, goal