involves the issuing of a certificate and credentials by a professional organization to one who has met the educational/experience standards of that organization.

Being ________ is trying to impose your point of view on others or trying to manipulate others.

Puncture-proof, sealable, biohazard sharps containers are used for all of the following, EXCEPT

Each office should have an Occupational Safety and Health Administration (OSHA) compliance officer who is trained and aware of all the required controls for the use and storage of hazardous materials.

A(n) ________ is trained to administer both local and general drugs to induce a complete or partial loss of feeling during a surgical procedure.

is simply listening to someone without having to reply, such as when you are listening as a member of an audience.

A ________ practices medicine, which is the science of diagnosis, treatment, and prevention of disease, and requires a minimum of nine to ten years of education and training.

A(n) ________ employee protects and defends an employer when other employees engage in negative conversation.

A medical assistant must make an effort to avoid using ________ when speaking with patients.

No information is to be disclosed without the ________ permission of the patient.

Physicians began to hire medical assistant to handle both the administrative and clinical responsibilities of the medical office because for a period of time there was a shortage of ________.

More and more employers are requiring credentials as a condition for employment.

Mateurization is the process during which substances, such as milk and cheese, are heated to a certain temperature to eliminate bacteria.

The ________ has become the recognized symbol for medicine; it depicts a healing staff with two snakes coiled around the staff.

A physician's license may be revoked in cases of severe misconduct, which includes unprofessional conduct, commission of a crime, or personal incapacity to perform one's duties.

Open-ended questions can be useful in gaining feedback or drawing out patient information.

Which of the following statements about controlled substances is NOT true?

Which of the following is an administrative responsibility of a medical assistant?

____ are intended for patients who require skilled nursing care around the clock.

A(n) ________ is a required part of the medical assistant's education and involves working without payment in a physician's office, clinic, or hospital setting for, typically, 160—200 hours.

________ communication involves facial expressions, gestures, body language, eye contact, and mannerisms.

________ involves the practice of one state accepting a license from another state where a physician is already licensed.

________ is a classification of people based on a group to which they belong.

A ________ could be defined as any issue that could affect the health or safety of an employee either upon immediate exposure or in the long-term.

A medical assistant with ________ will adhere to a code of values.

A(n) ________ report is filled out whenever any accident, injury, or unusual occurrence takes place.

A medical assistant who uses ________ is able to make decisions responsibly

A(n) ________ specializes in pathology of the kidney, including disorders and diseases.

Which of the following is NOT one of the principles of proper body mechanics when lifting a heavy object?

Before biohazardous waste is placed in a designated landfill, it is ________ by a licensed waste disposal service.

Active listening is listening to someone without having to reply, such as when you are a member of an audience.

The ________ serves as a widely used ethical guide for physicians who pledge to work for the good of the patient, to do him or her no harm, to prescribe no deadly drugs, to give no advice that could cause death, and to keep confidential medical information regarding the patient.

The basic components of a quality assurance program include all of the following, EXCEPT ________

Which department/specialty below best matches the job description of performing clinical skills to sterilize surgical instruments?

When using gloves, when should a medical assistant perform hand hygiene?

HIPAA designates ________ as any facts that, if revealed, could potentially be used to identify an individual.

As soon as a fire is discovered, the most important action during a fire is to see that ________.

________ is an unfair preference or dislike of something.

A(n) ________ evaluates, treats, and cares for patients with breathing problems.

________ has very specific regulations regarding chemical hazards.

Confidentiality is the ability to maintain ________.

Being ________ is considered an assertive behavior.

Due to liability issues and increased responsibilities, most modern clinics will only employ individuals who have received some type of ________.

It is your responsibility as a medical assistant to only practice within your scope of practice.

A(n) ________ treats disorders and diseases characterized by inflammation of the joints, such as arthritis.

________ is repeating the patient's message to him in your own words.

When working with a visually impaired patient, you should position yourself ________ him and speak as clearly as possible.

OSHA requires that each medical office have a written Exposure Control Plan to assist in minimizing employee exposure to infectious materials. This plan must be reviewed by all office staff and reviewed ________.

________ applies scientific information and data regarding human body mechanics to the design of objects and overall environments for human use.

If an employee refuses the hepatitis B vaccine, they ________.

A Doctor of Osteopathy (DO) degree has educational requirements similar to those for the medical doctor (MD)

________ refers to the massive database known as medical records.

The ________ was the first organization to place an emphasis on the educational objectives of medical assisting.

Which would be an appropriate response to a patient who asks a medical assistant's opinion on whether or not the patient should have a surgical procedure performed?

A(n) ________ specializes in the branch of medicine that deals with the prevention and correction of disorders of the musculoskeletal system.

A person demonstrates ________ when he or she thinks imaginatively, solves problems, visualizes situations, learns new information, and thinks logically.

________ are a set of standards a person uses to measure the worth or importance of someone or something.

Being prepared for a fire emergency would include all of the following, EXCEPT ________.

According to the U.S. Department of Labor Statistics, "job prospects should be best for medical assistants with formal training or experience, particularly those with ________."

________ are opinions that develop from our value system.

It is the medical assistant's responsibility to become familiar with medical assistant scope of practice in his or her ________.

________ specializes in the medical and surgical treatment of ear, nose, and throat disorders.

The medical assistant's main responsibility is to assist the physician in providing patient care.

Which of the following is a clinical responsibility of a medical assistant?

The ________ is a legal arrangement in which physicians agree to share a facility and staff.

The OSHA standards mandate that each at-risk employee must be offered the hepatitis B (HBV) vaccine series within the first 30 days of employment and at the expense of the employer.

Safety is the responsibility of every member of the staff.

________questions contain part of the answer in the question.

A(n) ________ consist of three or more physicians who share the same facility (office or clinic) and practice medicine together.

Sympathy is the willingness or the ability to understand what the patient is feeling acknowledging another person's feelings or difficulties without necessarily experiencing the same thing.

Justifying thoughts or behaviors to avoid the truth is called ________.

________ is the ability to understand what the patient is feeling because you have experienced the same feelings.

Being ________ means that you make a point in a positive manner by standing firm, making decisions based on your principles or values, and trusting your own ideas or instincts in the situation.

________ is a directive technique in which you mirror the patient's message back to the individual to ensure that you have understood her correctly.

For the certified medical assistant (CMA) credential to remain current, it must be revalidated every ________ years, either by earning continuing education units (CEUs) or through reexamination.

A(n) ________ is trained to treat cardiovascular disease. This physician has received special training in the diseases and disorders of the heart and blood vessels.

________ communication is the language of gesture and actions, including body language.

A patient gives ________ by signing a copy of a medical office's notice of privacy practices (NPP).

Which of the following is NOT one of the education/training programs available for the medical assistant?

Contaminated surfaces should be cleaned with a(n) ________.