問題一覧
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● One way of being focused is to put in the mind the —
1. **Keep focused** purpose of communication
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● As a speaker, identify your — for speaking
purpose
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● As a listener, find the speaker’s purpose through their —
verbal and non-verbal cues
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● — or clearly means using the appropriate speaking volume, pitch rate, proper enunciation, stress, and acceptable pronunciation
2. **Speak Intelligibly**
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● We speak in order to be —
understood
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● Pay attention to verbal and non-verbal messages
3. **Listen with your ears and eyes**
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● Effective communication depends on — people say and — they say it
what, how Listen eith your eyes and ears
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● Look for a place where you can — or noise like a closed area, empty room, or quiet places
4. **Minimize distractions**
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● Lessening the cause for confusion means giving —
more room to focus and concentrate minimize distraction
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● Use SIMPLE AND CONCISE words as much as possible
5. **Be specific**
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● Be particular and direct to the point
5. **Be specific**
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● Before you give your comments and judgment, be sure that you have listened attentively to the speaker
6. **Do not jump to conclusions**
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● — should be drawn after a thorough analysis of the point given or information received
Conclusions
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— listed the **7Cs of Effective Communication** in their book “—"
Broom, Cutlip, and Center (2012) Effective Public Relations.”
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● The speaker should include everything that the receiver needs to hear, respond, react, or evaluate properly
1. **Completeness**
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● They should be able to convey ALL PERTINENT DETAILS for the listener or audience to grasp the intended message
1. **Completeness**
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● The message should be direct or straight to the point and should be expressed in the LEAST POSSIBLE NUMBER OF WORDS
2. **Conciseness**
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● Irrelevant information should not be included
2. **Conciseness**
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● The speaker should give high regard and courtesy to the audience's background information such as their culture, education, religion, status, mood, feelings, and needs
3. **Consideration**
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● This will result in building RAPPORT OR CONNECTION with the audience
3. **Consideration**
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● Backed up by facts, figures, and real-life examples or situations
4. **Concreteness**
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● Will make the receiver UNDERSTAND BETTER
4. **Concreteness**
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● The speaker can show respect to the listeners by demonstrating an understanding of their beliefs, values, and culture
5. **Courtesy**
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● Implies GOOD CHOICE OF WORDS and language consideration
5. **Courtesy**
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● Showing — helps create a positive vibe with the audience
5. **Courtesy**
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● Implies the use of SIMPLE AND SPECIFIC words to express ideas
6. **Clearness**
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● When the speaker FOCUSES ON SPECIFIC IDEAS, it will not confuse the audience
6. **Clearness**
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● Avoiding mistakes in grammar helps to boost the credibility and effectiveness of the message
7. **Correctness**
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● Eliminates negative impact on the audience
7. **Correctness**
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**Strategies**
1. Keep focused 2. Speak intelligibly 3. Listen with your ears and eyes 4. Minimize distractions 5. Be specific 6. Do not jump to conclusions
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**7Cs**
1. Completeness 2. Conciseness 3. Consideration 4. Concreteness 5. Courtesy 6. Clearness 7. Correctness