Consumer and businesses are connected by an economic relationship which begins with an exchange of product/services to money, then it often leads to deeper attachment and affiliation

involves intentional deception to derive an unfair economic advantage over an organization, shopping, duplicity and glue

Consumer attempts to obtain free goods or services by making a fraudulent complain

Consumer buys product and knows that he or she will attempt to return it for a refund

Consumer of voids fault by making fraudulent claims and typing shift responsibility to company

While alone , consumer buys as a legitimate complaints to enhance his or her feelings of self-worth an ego

If there is an audience , consumer perceives there to be benefits of voicing pro the length complaints

Consumer expresses in sincere complains soli to cause disruption (e.g., get employee into trouble)

One of the responsibilities that businesses must look after to is complying to laws and regulations that protects consumers and safeguard its wellbeing.

Some of the common issues

To protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry.

Proclaimed a Consumer Bill of Rights that includes the rights to choose, to safety, to be informed, and to be heard.

Who established the Consumer Advisory Council to integrate consumer concerns into government regulations and processes.

The movement to protect consumers from an imbalance of power on the side of business and to maximize consumer welfare in the marketplace.

8 Consumers rights

This kind of linkage leads to stronger economic relationships for according to a survey, consumers would likely switch to brands that are associated with a good cause.

Responsibilities to communities

Those members of society who are aware, concerned, or in some way affected by the operations and output of an organization

An organization that builds and sustains trust with the community by striving for positive and sustainable relationships with key individuals and by demonstrating sensitivity to community concerns

The right that guarantees survival, adequate food, clothing, shelter, health care, education and sanitation.

The right to be protected against the marketing of goods or the provision of services that are hazardous to health and life.

The right to be protected against fraudulent/dishonest or misleading advertising/labelling/promotion and the right to be given the facts and information needed to make an informed choice.

The right to choose products at competitive prices with an assurance of satisfactory quality.

The right to express consumer interests in the making and execution of government policies.

The right to be compensated for misrepresentation, shoddy goods or unsatisfactory services.

The right to acquire the knowledge and skills necessary to be an informed consumer.

The right to live and work in an environment which is neither threatening nor dangerous, and which permits a life of dignity and well-being.

considered as a key constituent in the input-output and stakeholder models, it does not always receive the same level of acceptance as other stakeholders.

Companies play a major role in community economic development by bringing jobs to the community, interacting with other businesses, and making contributions to local health, education and recreation projects that benefit local residents and employees.

For many firms, a series of legal and regulatory matters must be resolved before launching a business, that is, they are granted with a “license to operate.”

Companies nowadays are shifting their perspective into ethical decision-making and conduct. They seek for a common extension of “doing the right thing” by allocating funds and resources to assist community groups and others in their needs.

Community relations function of companies have always been the usual providing of gifts, grants and other resources to worthy causes. Consumers are fundamentally grounded in economic exchange

individuals who purchase, use, and dispose of products for themselves and their homes.

expect the products they purchase to perform as guaranteed by their sellers.

one of the responsibilities that businesses must look after to is complying to laws and regulations that protects consumers and safeguard its wellbeing.

the organizational function dedicated to building and maintaining relationships and trust with the community

Can help employees enhance their communication leadership